Gerber Collision & Glass - Sarasota

My Experience - 0.0/5.0 -

There is still white paint on the tail gate on the trunk.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Highly recommended

Repair Quality - 5.0/5.0 -

Great people, great communication

Customer Service - 5.0/5.0 -

Thanks for keeping me in the loop

Returned Clean

My Experience - 5.0/5.0 -

I was very impressed with the professional service and detail to quality workmanship. We are completely satisfied. Thank you

Likely to Recommend - 5.0/5.0 -

I already recommended Gerber to a neighbor

Repair Quality - 5.0/5.0 -

My car looked like new. Excellent repair work

Customer Service - 5.0/5.0 -

Very helpful and professional

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

"While the bedside replacement and paint job were acceptable, I am deeply disappointed in the overall workmanship and lack of quality control on the rest of my truck. The shop claimed they completed repairs with confidence, but upon delivery, I found several unfinished, unsafe, and poorly executed repairs that I had to fix myself: Hood: I was told the hood was aligned after shifting, but it was not. I had to fix it myself. Taillight: The driver’s side taillight was improperly installed, resulting in bent tabs and chipped paint. I had to remove and properly install it to spec. Bed Alignment: The bed was not properly aligned with the cab, and more concerningly, the bed-to-frame bolts were left loose. I had to align it and torque the bolts myself. Rear End: The replacement rear end does not appear to be new from Ford, as claimed. Wheel: The wheel in question was neither repaired nor replaced. I am still awaiting a resolution, specifically the replacement of the wheel or a new set, to ensure the safety and drivability of the vehicle for my family." As someone with extensive automotive experience, I would never return a vehicle in this condition. A customer's safety should be the top priority, and I had to fix multiple issues to ensure my truck was safe to drive."

Customer Service - 2.0/5.0 -

Communication was good, but they had the vehicle for over a month and again I feel management should have stepped in and QC their shops work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I recommend everybody, but I don’t wanna come back there. I hope I’m never gonna have accident. Thank you.

Repair Quality - 5.0/5.0 -

Excellent

Customer Service - 5.0/5.0 -

They were wonderful

My Experience - 5.0/5.0 -

Very good experience, staff was very friendly, courteous and kept me informed with regular progress updates. A very good experience….

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work

Customer Service - 5.0/5.0 -

Kept me totally updated

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

We received extremely good service at a fair price. The people were very helpful and the quality of work was exceptional.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Gerber kept us informed on the car progress and when the car would be ready. Very professional. Rep was Rebecca and she was great. We did have to bring it back for a slight fix which we called and then walked in for the fix. The fix was done while we waited. Would highly recommend gerber fir future Collission issues.

Customer Service - 5.0/5.0 -

Rebecca was great

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0 -

the car had to go back twice after it came out to get further repairs, that should have been done

Customer Service - 2.5/5.0 -

Rebecca was very good but i cant say the same for the person that was doing any quality control

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0 -

You replaced my headlamp and my blinker doesn’t work. You had my truck from 12/23/25 to 1/14/26.

Customer Service - 5.0/5.0 -

The personal was great

Likely to Recommend - 2.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 1.0/5.0

Likely to Recommend - 5.0/5.0 -

Cant beat the timliness, communication and quality..

Repair Quality - 5.0/5.0 -

very much pleased with the timing and quality. Timing is very impoertant. Thank you great service.

Customer Service - 5.0/5.0 -

I love how they know you, they are very Timely!!!

Returned Clean

Likely to Recommend - 5.0/5.0 -

I’m going back myself with another vehicle.

Repair Quality - 5.0/5.0 -

Great work and excellent service from the Sarasota team. I was informed of the status of my repair daily by Rebecca in Collision.

Customer Service - 5.0/5.0 -

Personal service from manager.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean