Gerber Collision & Glass - Shelbyville (Tn)

4.8 (115reviews)
94%
1019 Colloredo Blvd,  Shelbyville,  TN  37160
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In operation 85 years.

Gerber Collision & Glass - Shelbyville offers quality collision repair/auto body services backed by a National Lifetime Guarantee

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
Jeep
Kia
Ram
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Reviews (115)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional repairs, and friendly, knowledgeable staff. Many highlighted the seamless communication throughout the repair process, with regular updates keeping them informed at every step. Numerous customers were pleasantly surprised by early or on-time completions, and several appreciated the added touch of having their vehicles cleaned upon pickup. Repeat customers expressed strong loyalty, citing trustworthy and reliable service. A few customers noted areas for improvement, including ensuring all parts are on-hand before work begins, reducing the number of return visits for unresolved issues, and completing all calibrations before vehicle handover - all points raised directly from customer experiences.
AI-Generated from reviews written in the last 12 months
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"Very nice and accommodating staff. Quality of work is exceptional couldn't be happier with the results."
"Excellent and exceptional work. Very satisfied. Your team from office and repair and painting was ..." Read more
"... in the office being a joy to work with, and to the prestige job they did on my bodywork to my car. I did not expect to pick my car up and have it be ..." Read more
"The team at Gerber Collision is excellent! The customer service is outstanding and the repair work looks perfect! The icing on the cake was having my car ready ahead ..." Read more
"Great service with a speedy and professional job that looks great! Employees are very friendly and ..." Read more
"... detail could use some work. It looks new again I am completely impressed with the communication and the finished product!" Read more
"Nothing but positive interaction and communication. I would recommend them to anyone I know that needs ..." Read more
"Amazing staff. Friendly from start to finish. They keep you updated through the entire process."
"The Gerber team kept me informed of the repair progress every step of the way."
"Communication was not the strong suit despite the wonderful workers completing the manual labor. Would have appreciated ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The service is great

Repair Quality

The work is always excellent

Customer Service

So polite and knowledgeable

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

Job well done by Frannie and the entire team!! Since I just moved here you guys will have my business going forward, as well as my recommendation to others. Great job, thanks again..Mike...

My Experience

Gerber did an excellent job. All the ladies were able to keep me informed and answer any of my questions

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Great people. Great service. Went above and beyond to make sure I understood the process and vehicle repairs.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service with a speedy and professional job that looks great! Employees are very friendly and knowledgeable.

Likely to Recommend

Repair Quality

Great customer service as well a great work. Very pleased.

Customer Service

Great work and customer service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Mrs. Fran and Ms. Shelby are the greatest!!! They helped make everything so smooth and painless. The auto technician guys did an amazing job fixing all the cosmetic damage that was done to my car. All in all I highly recommend this place!!!

Likely to Recommend

Repair Quality

Great customer service. Super friendly and made the whole repair process smooth and painless.

Customer Service

Ms. Shelby and Mrs. Fran were amazing!!! They worked with my schedule and were super understanding of the situation

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definitely recommend

Repair Quality

Great job and great customer service

Customer Service

Kept you informed of the progress

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend everyone to go with Gerber for any body repair!

Repair Quality

Everything got done in a timely manner and looked great! No complaints after getting my car back and the staff were all amazing! Shelby and Fran were the best!

Customer Service

Not a single complain at all and felt comfortable asking any and all questions I had. Genuinely great people here! 🙂

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

There is damage after the repair. New damage to my driver door, their grill is broken in multiple places and paint chips above my driver side door. Passenger side parking marker has paint chips.

Likely to Recommend

I’ve had 2 car fixed and recommended 1.

Repair Quality

Customer Service

Looks good

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good quality, too many delays in completion.

Customer Service

Pretty good communication

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Need to reprogram lane assite

Likely to Recommend

Repair Quality

Everything work fine when we brought it in they fixed the dent but when picked it up sencers not working called when we got home had to leave a message Noone returned call after a few days I called back they said to bring it back in that the person that recalibrate it is a other company and they would have them there 8-3-26 brought it in and now they are saying it's something we did Tina said it's beyond my controll they messed something up but now want to charge me 5000 to fix

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

You kept me informed on the progress and got it ready a day early which was very helpful. You also took care of rental return. All in all you did a great job. Thank you.

Likely to Recommend

Repair Quality

They were very professional and treated me great. Would recommend them to anyone.

Customer Service

Very nice. Great.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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