Gerber Collision & Glass - Shreveport/Lynbrook Blv
Gerber Collision & Glass - Shreveport/ Lynwood Blvd offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
I was completely blown away by the customer service. Updates all the way around and when I picked up my truck it looked great. They did a phenomenal job. I’ve used them before on a different vehicle. They do great work. I hope I don’t have to deal with them in the future 🫣but if I must, I know I’m in great hands
Likely to Recommend - 5.0/5.0 -
They did a fantastic job
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Went above and beyond to keep me informed of the status of my vehicle at every step of the way during the claim process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
IT WAS A VERY LONG PROCESS, BUT WELL WORTH IT, I AM VERY SATISFIED/WELL PLEASED WITH THE OVERALL REPAIR JOB, THANKS GERBER!!!!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Great Work!!!!!
Customer Service - 4.0/5.0 -
Somewhat okay
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Subject: Complaint Regarding Delays and Miscommunication in Vehicle Repair To Whom It May Concern, I am writing to express my frustration and disappointment regarding the excessive delays and lack of communication I experienced while having my vehicle repaired following my automobile collision on July 3. After filing my insurance claim, I was provided with a list of approved collision repair shops to choose from. I selected Gerber Collision & Glass on Lynbrook Boulevard because it was recommended by both my insurance company and a family member. Based on those recommendations, I had every confidence that my vehicle would be repaired professionally and within a reasonable timeframe. Before choosing Gerber Collision & Glass, I contacted the shop to discuss the repair process. I was instructed to bring my vehicle in on a Thursday or Friday so that a representative could inspect the damage and take photographs. During that visit, I was informed that the parts would be ordered immediately and that I could drop my vehicle off on Tuesday, July 14. Due to my work schedule and transportation arrangements, I dropped my vehicle off on Monday, July 13. At that time, I was told that my vehicle would likely be completed by Friday, July 17. Although I was surprised that the repairs could be completed so quickly, I was grateful because I was paying for my rental vehicle out of pocket. On Thursday, July 16, I contacted the shop to confirm that my vehicle would be ready the following day. Instead, I was informed that it would not be completed as promised and that it would take a few more days, possibly into the following week. Because my rental vehicle was due back on Tuesday, July 21, at 12:00 p.m., I contacted the shop again for an update. Once again, I was given a different completion date and was told that my vehicle might be ready by Friday, July 24, or sometime early the following week. At this point, I became increasingly frustrated because each time I called, I received a different estimate regarding when my vehicle would be completed. I continued checking on the status of my vehicle. On July 28, I was told that the vehicle had been reassembled and painted, but that it "needed a little more love." This explanation only added to my frustration, as I had repeatedly received inaccurate information about the progress of my repairs. Due to the inconsistent updates, I decided to visit the shop in person. My purpose was not to argue but simply to understand the status of my vehicle and ensure the repairs were being completed properly. During my visit, I was introduced to Mark Olivier, who took the time to walk me through the repair process. He was honest, transparent, and professional in explaining the repairs and providing me with a realistic timeline for completion. Most importantly, he and his team treated me with respect, answered my questions, and restored my confidence that my vehicle would be repaired correctly. I truly appreciate the time, patience, and customer service that Mr. Olivier and his team provided after taking over the communication regarding my vehicle. While I understand that unexpected delays can occur during collision repairs, my primary concern is the repeated misinformation and lack of consistent communication throughout the process before Mr. Olivier became involved. Had I been provided with an honest and realistic timeline from the beginning, I could have made better
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I was satisfied with the work y'all did on my Nissan. The paint job could have been a little better. But anyway thank you for what you did.😊 It alot better than it was. God bless!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
I will not recommend the location on 220 Lynbrook. Blvd.
Repair Quality - 2.5/5.0 -
Customer's communication with Bonnie Wiles was unprofessional.
Customer Service - 1.5/5.0 -
Ms. Bonnie Wiles continued to be dishonest about the process and progress of my vehicles repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mrs Bonnie and her team did an excellent job on my 2024 Volkswagen jetta. Thank you
Customer Service - 5.0/5.0 -
Mrs Bonnie and her team did an excellent job on my 2024 Volkswagen jetta. Thank you
Returned Clean
My Experience - 5.0/5.0 -
I was so well pleased with the excellent job that was done on my vehicle,, I will recommend Gerber to everyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were timely, communicative and responsive an overall good experience!! Very pleased with the work and customer service!
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
-Suspension on front driver side not repaired. -Driver door damage not repaired & the driver door does not seal completely when closed (whistling sound heard while driving -Windshield has a large crack spreading over halfway across (was not replaced) -Windshield wipers fluid lines not connected / missing.