Caliber - Shreveport - Southeast

4.7 (810reviews)
93%
7551 E Kings Hwy,  Shreveport,  LA  71105
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (810)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for exceptional service quality, thorough communication, and timely repairs. Many highlighted the outstanding repair work, noting vehicles looked brand new or factory-fresh upon return. Staff were frequently described as friendly, professional, and attentive. Proactive updates via texts and calls were widely appreciated, making stressful repair experiences feel smooth and manageable. Several customers noted repairs were completed ahead of schedule. A few customers raised improvement points directly from their experiences, including occasional miscommunication, delays without timely notification, paint mismatches, and minor unresolved issues at pickup. Overall, the vast majority expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"The best collision repair experience I've had from start to finish."
"... attentive. Everyone was super friendly and nice. The work that was done to my wifes car was incredible…beautifully done!! Thank you Caliber!!!!!" Read more
"... problems the first time the car was ready for pick up… things were visibly messed up but yet they tried to give me the car and I refused" Read more
"... friendly. I couldnt ask for better customer service. They did a fantastic job on the repair. If I ever need body work done on my vehicle again Im choosing you ..." Read more
"Repairs were done far more quickly than anticipated. Quality of repairs was excellent. Staff were friendly, helpful, and communicative."
"... spoke with was extremely kind and helpful. There was constant communication from the staff updating me on the status of the repairs." Read more
"... work was completed before the promised date. Cons: Communication was extremely poor. In the 3.5 weeks yall had my car I received only one phone call giving ..." Read more
"Caliber made it easy to drop off and pick up my car, communicated every step my car went through and made it a pleasant experience in all!"
"Tried to give me an unfinished car and there was a lot of miscommunication"
"Awesome customer service, communication, and quality of service!"

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Half done. Some parts were replaced. Some were painted over. My vehicle came back with issue on trunk. Took my car back and pictures were taken. Waiting on response so the parts can be properly replaced.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tish was awesome! She kept me informed and answered my questions timely. The front desk staff is welcoming and friendly. I would highly recommend Caliber!

Likely to Recommend

Repair Quality

Maegan was AMAZING. She kept me updated at all times . Enjoyed my experience with the company because of her .

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Customer Service

The associate that worked with me was very nice so I don’t want to say I wasn’t satisfied with the customer service, but I also feel like I should have been notified of damage done to the car and covered up.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber very professional my rep Tish was awesome kept me informed walked me through all the repairs on checkout . Great experience overall

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for wonderful work that you did, it took patients on my part, but understanding that it had to be done correctly, so thank you very much for a wonderful job.

My Experience

Tish was responsive, quick to order part and work was finished same day car was brought in, and at an unexpectedly low price.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tish was super great. The car took a little longer than it was supposed to but she kept me updated every step of the way.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car looks amazing

Customer Service

Meagan was phenomenal as were all the employees at the Shreveport store. Everyone was very friendly and helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I honestly cannot say enough good things about my experience with Caliber Collision! From the moment I dropped my Jeep off, I knew it was in good hands. They did an absolutely phenomenal job, and when I got my Jeep back, I was beyond impressed. The work was done beautifully, the attention to detail was incredible, and my Jeep looked AMAZING! But I have to give a HUGE shoutout to Meagan! ❤️ She was absolutely wonderful from beginning to end. She kept me informed throughout the entire process, answered all of my questions, was always so kind and professional, and genuinely made me feel like my Jeep—and my experience—mattered. Car repairs can be stressful, especially when it’s something you depend on every day, but Meagan made the entire process feel so much easier. Her communication, patience, and willingness to go above and beyond truly stood out to me. Customer service like hers is hard to find these days, and Caliber Collision is lucky to have her! I am incredibly grateful to the entire team for taking such great care of my Jeep and for doing such an outstanding job. You can tell when a company takes pride in what they do, and Caliber Collision absolutely does. If you’re ever in need of collision repair, DO YOURSELF A FAVOR AND GO TO CALIBER COLLISION! And if you get Meagan helping you through the process, consider yourself lucky—you’re in the BEST hands! Thank you, Caliber Collision and especially Meagan, for taking such amazing care of my Jeep! You guys truly went above and beyond!

Customer Service

I have to give a HUGE shoutout to Meagan! ❤️ She was absolutely wonderful from beginning to end. She kept me informed throughout the entire process, answered all of my questions, was always so kind and professional, and genuinely made me feel like my Jeep—and my experience—mattered.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everyone was super helpful and they did such a quick and great job!

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