Caliber - Shreveport - Southeast

My Experience - 5.0/5.0 -

My personal experiences at Caliber Collision have both been great, hats off to all the staff...Great Job

Likely to Recommend - 2.5/5.0 -

The paint job did not match factory paint .it has now 2 shades of white

Repair Quality - 2.5/5.0 -

Megan was great ! She help me alot wirh Enterprise and I really appreciate her but the front repair work does not match the rest of car .The color is not the same and the seams are showing gaps that should not be showing .

Customer Service - 2.5/5.0 -

Bad paint job

Returned Clean

My Experience - 5.0/5.0 -

It was nice to get texts on the process of the vehicle.

My Experience - 5.0/5.0 -

Mr.Matt was very good with keeping me updated on my car the glass was so nice looked like it wasn't even there the body working had lots of hail damage there bodyshop is absolutely talent i would for sure recommend them to anyone

Likely to Recommend - 3.5/5.0 -

I picked 6 but I feel that Caliber takes its reputation seriously and is a top competitor. So, I had to go with a higher ranking based on past experiences.

Repair Quality - 3.0/5.0 -

I felt the experience could have been better and the repair quality will do but it’s not what I expected from Caliber. There’s still a tiny scratch near the tail light that was not there before the accident so I’m unsure why it wasn’t captured during the repairs. It’s minor but I had really high Caliber expectations to see that my vehicle looks exactly as it did before the collision in the same spot.

Customer Service - 2.5/5.0 -

Again, I’m not used to leaving anything less than perfect survey scores. I felt the communication was not as impeccable as Caliber was in the past. Before, I didn’t have to worry about any aspect of anything. Almost as if it was beneath CSRs to ask anything that would take me away from work, they explained the process, talked to insurance, had answers for me that made everything run smoothly. This time, it was off putting (but to be clear, no one was rude). It’s just my life was disrupted by the collision and I expected communication to run more smoothly. If I’m calling to let Caliber know I’m coming during my lunch shift to pickup after receiving a text my vehicle repair is complete, wouldn’t it help me get bk to work or the rhythm of my life to have it pulled up if I’m signing the ppwrk and using the restroom rather than fighting through busy traffic after even a slight delay of not doing that (especially if I called ahead). I was late getting bk to work but my example is only how time could’ve been saved. There’s more but I don’t want to nitpick. The delivery was off putting and I know Caliber can and has done better before. It’s almost a luxury repair service but this was not that standard of care.

Returned Clean

My Experience - 5.0/5.0 -

1st off is the atmosphere when you walk in the door and there's Ms Laura with alllllllll the great snacks 😋😋 ( mixed with her same bubbly attitude that I got over the phone),matched perfectly to the person that greeted me. Y'all front reception makes you feel like you're at home.. Cause baby let me tell ya, they definitely treat ya like family soon as you walk through the door.. IT'S the smell of the popcorn, to the cookies, to the coffee and drink even the smallest detail with the calligraphy pens,( favorite part). My car, my baby looks like she was never violated 😁😁they did such an amazing job with the repairs,( I low key wanna bring them my other 3 vehicle, let me get my coins up tho). When I sat back in my car it felt new again.. Now save the best for last which is Ms. Meghan, that's lady is definitely a woman of her word, she not only updated me every step of the way but in details as to who and and what was going on through out the entire process..I also received my car back on timeeeeeee. Definitely a happy customer here, definitely spreading the word to all...Thank you oh and give both the ladies a raise. Best wishes

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Meagan was great working with and took time to answer all my questions. I will definitely recommend Caliber to my friends

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very pleased with the repair and Meagan was very nice to work with

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Caliber was very attentive to my needs and provided quality work in the repair of my vehicle.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The job was done super fast and very professionally...Thank you so much

My Experience - 5.0/5.0 -

Great job done fast

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job and great service!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Repair yes, I need help putting my car jack & trunk items back in place if that’s possible.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0