Caliber - Bossier City
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Super job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Angel is amazing. She's very informative. Thanks so much for everything.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Highly satisfied
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looks great and drives much better now! I am satisfied with the job that was done on it and the time that they put in to fix it! I have recommended Caliber to my coworkers if they ever need any repairs on their vehicles ! Thank you all again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would definitely refer Caliber and also be a returning customer.
Repair Quality - 5.0/5.0 -
The entire time my vehicle was with Caliber they updated me every step and took care of my vehicle. The repair work is flawless. Cameron and his team went above and beyond. Excellent customer service and genuine people.
Customer Service - 5.0/5.0 -
Excellent customer service and genuine people.
Returned Clean
My Experience - 0.0/5.0 -
After dropping the car off I received a message, telling me about the completion date and was pleased that it would only take 2 weeks. Called to check in on my car the week it was supposed to be completed and I never got to talk to the person handling my vehicle. He’d be at lunch, out for the day, etc. I was always placed on hold for prolonged amounts of times, but I was patient with this and deduced it to “He is busy” and someone will get back to me when they can. I call Friday 8/7 whenever my car was to be completed and was told I’ll give you a call when we get it in the wash. I called multiple times this day, hoping to get some information on whether it would be completed or not. After calling and being told the person handling my car was out and would get back with me as soon as he could by the receptionist. I never received a call. I was on hold for the 3rd time that day for a total of 15 minutes when I was hung up on. I went to the center and asked “will my car be ready today?” Was told no. I just wanted an answer, an update, anything at all. But had to go out of my way to go to the collision center and get an update in person. I understand people are busy, but I don’t understand ignoring a customer who has entrusted you with their vehicle. The following Monday, I called around 9 AM to follow up and receive some sort of update about my vehicle. I was placed on hold (again) and talked to someone else about my car. I was informed (mind you, after I placed a phone call to receive an update) that they had lost my key to my vehicle and they already were at the Mazda dealership getting me a new one to be reprogrammed. I wasn’t called as a courtesy, I wasn’t called be updated. I had to reach out for someone to tell me that they had made a mistake. I contacted the insurance provider taking care of my vehicle and told them what was going on. They were in disbelief and contacted the company, received an update they now had a key, and that they’d be finishing my car that Wednesday (8/12). I called Tuesday afternoon to get an update to see if things were still on schedule with my vehicle and was told I’d get a call back. Wednesday morning (8/12) and was placed on hold, yet again, and was told they were in a meeting. I could no longer at this point remain calm. They have lost my key, can’t find it anywhere, now been pushed back to a second date, truly wondering has any work been completed on my vehicle. I haven’t been contacted a single time, by anyone at caliber beyond the automated text sent out. Any and all information I received is because I asked for it, went out of my way to get it. Every time I called, someone was at lunch. Someone was out. Someone was at too busy. NOW someone is in a meeting. I asked to speak with someone immediately about what was left to be done to my vehicle. After stating these things, I was placed on the phone with someone who could give me information. They were unable to give me specifics about what was left to do, and since the company had lost my key I figured no work had been completed. I asked to be informed before the end of the day if it was going to be ready or not. Then, and only then was I contacted to be informed my vehicle wasn’t ready. Finally got it back that Friday. First alert from car app came on 8/13 that my vehicle had moved. This was one of the most frustrating experiences I have ever had and a bumper piece isn’t attached fully after getting the car back.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Romeo was great. Did a perfect job. Very respectful and kind. I will always bring my car repairs to you guys. Xoxo
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
More unprovoked communication about the progress on the car, as well as cheaper service.
My Experience - 5.0/5.0 -
So glad to get the car back in the two week old condition it was before the accident!
My Experience - 5.0/5.0 -
Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional
Customer Service - 5.0/5.0 -
Polite