Gerber Collision & Glass - Springfield (Il)
Gerber Collision & Glass - Springfield offers quality collision repair/auto body services backed by a National Lifetime Guarantee
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Service Quality
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
The car door looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0
My Experience - 5.0/5.0 -
Everyone was professional from the manager and all the staff. We were kept updated regularly. And the paint was amazing. My car is older but certainly can’t tell that there was any paint job done. Thanks for the great job.
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0 -
I have had vehicle in for the same repair and it still isn’t y.
Customer Service - 0.5/5.0 -
I would not recommend Gerber Collision based on your results and follow up. I made a formal complaint at least a week ago to corporate headquarters and I have yet to hear back. I was in upper level management for 30 years and can identify weaknesses in your company. It tells the problem here is from the top down and you have a broken process for all levels of customer support. You can reach me at 217 8208949.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
It was not an extensive repair, yet it was in the shop for three weeks after delivery. Email notification was received that it could be picked up on 7/20. Because we unknowingly did not know we did not have car rental insurance, we were limited to one car (totally on me). We drove from Lincoln to Springfield on Monday, 7/20, 7/21 and 7/22 and were able to pick up on 7/23. The repair paint has an ever so slight wave in it but hesitate to bring back into shop because of the wait time. The office staff were very pleasant and helpful.
Customer Service - 3.5/5.0 -
Believe there could have been better communication of the actual pick up date.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very polite and very awesome to work with thank you so much
Customer Service - 5.0/5.0 -
Awesome
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
Communication was a major issue
Customer Service - 2.0/5.0 -
Again, communication was a real issue. Getting text being told it would be done in a day or 2, then calling to be told that had changed or an email being told it was going to take longer. Never getting called back when I was told I would get a call. This happened numerous times.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Never called you give us a timeline when the car was going to be finished
Customer Service - 2.5/5.0 -
No call backs on the service
My Experience - 0.0/5.0 -
My rear tailgate is not even close to being aligned when you close it. There is no way someone closed it and thought it was right. Its off by more than 1/2 for it to latch.