Gerber Collision & Glass - Springfield (Il)
Gerber Collision & Glass - Springfield offers quality collision repair/auto body services backed by a National Lifetime Guarantee
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Their customer service is excellent. However, it took long time to get our vehicle fixed. The estimated finish date was putting off several times. Quality seems to be good so far.
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
The quality of the repair was great, but the inside of my daughter's car was completely covered in dust. Not just a little but a complete layer of dust over every surface in the car.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The repair quality is great! The only issue I had was the entire interior of my daughter's car was covered in a layer of dust. I know the car would get dusty from the work but to not clean it before pick up was surprising to me compared to any other body shop I have used in Springfield.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Have a roar when I back up my clap for my topper was broke I missing a trash bay from the front seat
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
They said it would take 10-14 days and it took about 39. They didnt even start working on the car for a week. We could have been driving it for a week.
Repair Quality - 4.0/5.0 -
The quality seems fine
Customer Service - 2.5/5.0 -
It was really hard to get a hold of anybody that actually knew what was going on with the repair. The office secretary was not given updates, I was often disconnected while waiting to talk to somebody.
My Experience - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Most of my interactions were with the delightful and professional Brittany. Any challenges or questions l had she expedited. The staff did the very best they could to maintain their timeline.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Brittany was very professional and attentive regarding my requests and concerns. The repairs were definitely completed to my satisfaction.
Customer Service - 5.0/5.0 -
Apologies for ignoring your request. Drat!! I thought the response l generated was sent. Brittany was very professional and attentive regarding my requests and concerns. The repairs were definitely completed to my satisfaction.
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
They did an excellent job in repairing my vehicle. Only issue was the date the vehicle was dropped off on schedule date. My vehicle sat on Gerber on you lot for 7-8 day before the shop started working on the vehicle. I could have been driving my vehicle for those days. I would not have that horrible experience with Enterprise Rental.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and excellent work
Customer Service - 5.0/5.0 -
Awesome job and customer service
Returned Clean
My Experience - 0.0/5.0 -
Truck was in the shop for 115 days; 50 days past the original estimated completion date. Communication was lackluster at best and outright lies it appears at times. Once I was notified that it was complete and that they did a drive to test everything, I picked up the vehicle and on the return trip home the coolant hose came off due to improper installation and poor workmanship. This caused the engine to overheat and will likely result in a full engine replacement or rebuild. I will not trust Gerber to make any further “repairs” and am having another shop do a full investigation into the issues. After looking into things a little myself, several clamps, straps, and fasteners were cut and never replaced to left less than hand tight. Gerber had lost my trust and any future business from me.
Likely to Recommend - 2.5/5.0 -
It’s a little far away from where I live. But if I was talking to someone in the Springfield area, perhaps.
Repair Quality - 4.0/5.0 -
Everything seems fine with the vehicle.
Customer Service - 4.5/5.0 -
Communication was satisfactory and the people were pleasant.
Returned Clean
My Experience - 5.0/5.0 -
Britanny and all were wonderful. Thank you so much