Caliber - Springfield - East
3117 Wide Track Dr,
Springfield,
IL
62703
USA
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or showroom-perfect upon return. The team received strong recognition for professional, courteous, and friendly service throughout the repair process. Proactive communication via text updates and phone calls was frequently highlighted as a standout feature, keeping customers informed at every stage. Many customers were pleasantly surprised when their vehicles were completed ahead of the promised date. Complimentary interior and exterior detailing was an unexpected and widely appreciated bonus. A few customers noted isolated concerns such as parts delays, minor alignment issues, or communication gaps, reflecting areas where customers felt improvements could enhance the overall experience.
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Service Quality
"... rear damage on my vehicle quickly and efficiently, delivering results that exceeded my expectations. The craftsmanship was excellent — my SUV looks brand ..."
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"Caliber Collision did a great job repairing my bumper. They also inspected the under captor make sure there was no hidden damage. They got it done earlier than expected. To top it ..."
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"... friendly, highly competent and knowledgeable personal and their repair results are nothing short of perfection"
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"Toyota Corolla looked like I was picking up a brand new car. I got a little teary eyed by the look of it. Tears ..."
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"Excellent workmanship. Car was repaired timely and very well done. I was kept informed of the process, delivery date, ..."
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"It was finished before the estimated date"
"... initial call. They gave us a repair by date, and it was finished about 5 days before that date. They were able to move quickly, but efficiently. ..."
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"... professional and polite and handled my claim with care. My care was done 8 days before the expected date. They helped me get enterprise to pick up my rental. ..."
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"I had a great experience! My vehicle was ready a week earlier than original estimated and the icing on the cake was they also cleaned my ..."
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"Looks showroom fantastic! Was able to get the job done quickly and before expected completion date. Thank you!!!"
"... communicative, and incredibly helpful throughout the process. They kept me updated, explained everything clearly, and made the whole repair experience smooth and ..."
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"Text alerts were very helpful in knowing the stage of service they were at"
"I appreciated the frequent communication about the status of my repairs. I also appreciate the ease of dropping off my car ..."
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"The service and communication from caliber collision was outstanding. I was extremely impressed and will highly recommend ..."
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"I was not kept updated on a regular based on the status of the repair. Got notice of the estimate and never heard back ..."
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Jay
(RAM owner)
reviewed 8/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Cellastine
(Nissan owner)
reviewed 8/6/26
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Anthony
(Hyundai owner)
reviewed 8/6/26
My Experience - 5.0/5.0 -
Car looks like new. Caliber did a great job on the repair!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber was able to complete my repairs a week ahead of schedule. Everything looked great too! Top notch job.
Customer Service - 5.0/5.0 -
Everyone was friendly and personable.
Returned Clean
Cara
(Mazda owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Angela
(Chevrolet owner)
reviewed 8/3/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Tonya
(Ford owner)
reviewed 8/1/26
My Experience - 5.0/5.0 -
Shane, Al, and Jordan did an excellent job fixing our truck after a tornado hit it. Looks great!
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Scott
(Hyundai owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Ian
(Hyundai owner)
reviewed 7/27/26
My Experience - 5.0/5.0 -
I’m pleased with the repairs and the regular updates! Everyone was kind and I’m really appreciative of the work on my car!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Victoria
(Toyota owner)
reviewed 7/24/26
Likely to Recommend - 4.5/5.0
Customer Service - 2.0/5.0 -
Basically no communication.
Returned Clean
Jason-Andrea
(Ford owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Thank you! Took a few extra days but car looks great
Customer Service - 5.0/5.0 -
very helpful
Sandra
(Hyundai owner)
reviewed 7/20/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Joyce
(Mazda owner)
reviewed 7/20/26
My Experience - 5.0/5.0 -
Very pleased with the service I received. My car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was good, staff was friendly, and service was great!
Customer Service - 5.0/5.0
Returned Clean
Madeline
(Mitsubishi owner)
reviewed 7/20/26
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
My pick up date had gotten pushed back, but then I was still able to get my car two days earlier. They were very helpful and kept me updated the whole process, they were very friendly in the store as well! I am happy with the work that was done!
Customer Service - 3.5/5.0
Returned Clean
Kevin
(Hyundai owner)
reviewed 7/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was welcoming and friendly
David
(Honda owner)
reviewed 7/16/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
All good
Customer Service - 5.0/5.0 -
All good