Caliber - Springfield - East
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
To begin with I appreciated the text messages twice a week to keep me updated on progress of repairs, showed good customer service. The estimate was thorough. My vehicle looks very good to me. Everyone I talked to was professional and friendly.
My Experience - 5.0/5.0 -
When I picked my vehicle up at Caliber Collision East in Springfield Illinois I could not believe what I was looking at. My Equinox appeared to me to be a brand new vehicle inside and out. Everyone at this establishment was super as far as being friendly and professional. I would highly recommend them to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have nothing but positive comments to pass on to my friends & family members
Repair Quality - 5.0/5.0 -
Caliber had excellent communication throughout the entire process with regular updates. They were great throughout the whole process!
Customer Service - 5.0/5.0 -
Great communication!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional very kind great work on my truck
Likely to Recommend - 5.0/5.0 -
Yes I recommend
Repair Quality - 5.0/5.0 -
Very great job on my silverado
Customer Service - 5.0/5.0 -
Excellent service great job on my truck
Likely to Recommend - 5.0/5.0 -
Would recommend to anyone
Repair Quality - 5.0/5.0 -
Good quality work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased with the service.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You all made this process so easy. I really appreciated all the updates. I can’t believe how good my car looks. Thanks again!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Lights on the dash still need to be fixed my car was there for over a month
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My repair looks wonderful. But what's even better is that my car inside was completely cleaned out and my son had lost two earbuds from two different pairs of earbuds LOL and the person that cleaned out my car had found them and put them in the cup holder. We had went on a really long trip to Montana and I had lost those and the car was such a mess and that's when my cousin in Montana backed into my car and did the damage to my vehicle and so it is such a blessing that not only my repair was fixed but then my car on the inside was cleaned and the earbuds were found and we have just been so blessed and we hope you all are just so blessed by God and we thank you so so much you all are above and beyond! We had such a hard time with insurance companies and you all have made it worth our while!
Likely to Recommend - 5.0/5.0 -
This is the greatest service I have ever had. When I talk to a person about picking my vehicle up they knew that I just signed the check over to them from the insurance and let me know that I could just leave the rental car there and they would take it back. They made everything so easy for me and that I could come anytime that they were open and I didn't have to make an appointment to pick up the vehicle.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My repair looks perfect. And I was very grateful because somebody had cleaned the whole inside of my car. I just went on a very long trip to see my family, who wasn't well and the car was a mess and my son had lost two earbuds from two different pairs because he's only 10 and the person that cleaned out my car had found them and put them in a cup holder and that is really awesome! Thank you for going above and beyond!
My Experience - 5.0/5.0 -
I was so thankful that caliber took over my rental. That was greatly appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks good. I was also pleased that they took care of the rental since my car was not ready when the insurance company wanted it returned 6 days before my car was finished.
Customer Service - 5.0/5.0 -
They kept me informed about the procedure as it occurred.