Caliber - Springfield - North

4.9 (583reviews)

97%

(217) 744-0500

1901 N Dirksen Pkwy, Springfield, IL 62702

97%

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1901 N Dirksen Pkwy
Springfield, IL 62702

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About Caliber - Springfield - North

See Photos

1901 N Dirksen Pkwy
Springfield, IL 62702

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (583)

Sort By:
Newest
Rating

548 Customers Rated

5 Stars

81.5% Complete

(475)
4 Stars

7.9% Complete

(46)
3 Stars

1.4% Complete

(8)
2 Stars

1% Complete

(6)
1 Star

0.2% Complete

(1)
< 1 Star

2.1% Complete

(12)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional service quality, with many noting their vehicles looked brand new or better than before. The staff receives high marks for professionalism, friendliness, and going above and beyond expectations. Communication stands out as a major strength, with regular updates via calls and texts keeping customers well-informed throughout the repair process. While some customers experienced delays due to parts availability or weather conditions, the team maintained transparency and provided realistic timelines. The facility's cleanliness and attention to detail, including thorough vehicle cleaning, consistently exceeded expectations. Many customers expressed strong loyalty and willingness to recommend the shop to others.

Select to learn more

Service Quality
Communication

"The customer service is remarkable, I thank your company so very much for your service"

"This is a true 5☆ company!! Excellent employees. They kept me informed during the process. The estimate ..." Read more

"... up from my place of work to get it taken care of. Service was outstanding!" Read more

"The staff was very friendly, helpful,and professional. Thank you so much for a job well done."

"Everyone was very easy to work with, knowledgeable and helpful. I liked the text messages to keep me updated. They ..." Read more

"I loved the calls and texts about their progress"

"This is a true 5☆ company!! Excellent employees. They kept me informed during the process. The estimate was spot on and the work was done fast ..." Read more

"Every step of the way , I was informed"

Service Quality
Communication

Service Quality
Communication

"The customer service is remarkable, I thank your company so very much for your service"

"This is a true 5☆ company!! Excellent employees. They kept me informed during the process. The estimate ..." Read more

"... up from my place of work to get it taken care of. Service was outstanding!" Read more

"The staff was very friendly, helpful,and professional. Thank you so much for a job well done."

"Everyone was very easy to work with, knowledgeable and helpful. I liked the text messages to keep me updated. They ..." Read more

"I loved the calls and texts about their progress"

"This is a true 5☆ company!! Excellent employees. They kept me informed during the process. The estimate was spot on and the work was done fast ..." Read more

"Every step of the way , I was informed"

Don (Ford owner) reviewed 7/27/26

Job well done

Derek (Hyundai owner) reviewed 7/20/26

Anne (Chevrolet owner) reviewed 7/14/26

Steven (Toyota owner) reviewed 7/10/26

Doris (Kia owner) reviewed 7/9/26

Holly (Mazda owner) reviewed 7/9/26

Everyone here is incredibly professional and I’d recommend Caliber to anyone!!

Deborah (Nissan owner) reviewed 7/6/26

Service was great, except that I had to take the car back the day after I got it. The bumper was not fully attached.

Irma (Hyundai owner) reviewed 7/6/26

Definitely satisfied

Christopher (GMC owner) reviewed 7/6/26

Communication was very inconsistent

Communication was inconsistent

Angelia (Mazda owner) reviewed 7/2/26

Nathan (Honda owner) reviewed 6/30/26

Robert (Jeep owner) reviewed 6/30/26

Hood & fender do not line up on passenger side.

They moved my pick up date & on that day never called. Finally called 3 days later to give me another pick up date.

Holley (Kia owner) reviewed 6/29/26

Very friendly, accommodated my schedule and my car looked brand new when I got it back.

Very friendly, accommodated my schedule

Carole (Hyundai owner) reviewed 6/18/26

Excellent. Like having the regular updates.

Angela (Acura owner) reviewed 6/11/26

There was a noise when work was completed and I was set to pick my vehicle up. They were quick to diagnose it and went out of the way to pick it up from my place of work to get it taken care of. Service was outstanding!

Flora (Hyundai owner) reviewed 6/1/26

Susan (Buick owner) reviewed 5/28/26

Theresa (Mazda owner) reviewed 5/25/26

Jennifer (Acura owner) reviewed 5/22/26

They did a very good job with my car.

Alex (Volkswagen owner) reviewed 5/14/26

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The average cost of auto body repair for a vehicle damaged in an accident in 2021 was $3,790.

Caliber - Springfield - North

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Springfield - North

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (583)

548 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Customer Service - 2.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Customer Service - 0.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?