Gerber Collision & Glass - Springfield (Il)
Gerber Collision & Glass - Springfield offers quality collision repair/auto body services backed by a National Lifetime Guarantee
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Second time I have used Gerber and both times have had outstanding, friendly customer service! Beautiful repair job both times as well!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Stated in previous comments
Repair Quality - 3.0/5.0 -
Received it back with fog lights not working, left bright with wrong bulb, and left running taillight not working either. While shop was generous and cooperative in repairing those areas mistakes, replacing the left bright bulb back with its original LED and making fog lights function-able, the left running taillight bulb went back out shortly after leaving the shop and right bright bulb started flickering. I had to completely replace and fix the left running taillight independently with a new bulb purchase. I will also have to now replace and purchase a new right bright led bulb myself.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Great job in a timely manner
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciate being informed a couple times a week how the cars was coming alone
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer Service was great. Staff was friendly, knowledgeable, and helpful. Work done was exceptional. Top notch team
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was done to perfection.
Customer Service - 5.0/5.0 -
Guy that apprised the work was very knowledgeable. The lady and the front desk was very helpful with arranging a rental car and helped with military discount.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied with the finished product; it looks like new.
Customer Service - 5.0/5.0 -
The customer service was overall excellent and demonstrated patience when I called to check on status/delays and expected delivery date.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
I would rate the quality of work to my car as a 10. I am very satisfied with appearance of the work done to my car. Unfortunately the reduction in my satisfaction came from waiting 2 months for my car to be completed and has to go back in for additional work. Quality of work is great but the wait time I was not extremely satisfied with.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Work was completed on my car beautifully in a timely manner! Erica and Kyle were the main two I communicated with and they demonstrated excellent customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great repair work!
Customer Service - 5.0/5.0 -
Great customer service from everyone I encountered!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent communication and customer service
Returned Clean
My Experience - 5.0/5.0 -
My compliments to all that worked on repairing my vehicle. An excellent job! Even though they weren't able to repair the right front trim piece around the wheel wall (because the part is no longer produced), everything else was excellently repaired. Job well done by all!