Gerber Collision & Glass - St. Charles (Mo)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber did a GREAT job on the repair.

Customer Service - 5.0/5.0 -

Sue was in communication with me every step of the repairs.

Returned Clean

My Experience - 5.0/5.0 -

I was very happy with my SUV. Thank you!!

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

The car looks very good but I was given my car back with a dead battery. I drove it home after I picked it up and in the morning it wouldn't start. The battery was ran down so much I had to buy a new one.

Customer Service - 5.0/5.0 -

Very nice staff

My Experience - 5.0/5.0 -

Communication was great, staff was really friendly, and they did a fantastic job on my car!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Everyone was friendly and communication was great

My Experience - 5.0/5.0 -

Super impressed with the Gerber Team! The service and quality of work was great! They even detailed the inside of my van and I was very impressed! Highly recommend!

Likely to Recommend - 5.0/5.0 -

Will definitely recommend! Shoot, we were so impressed that we might get a quote our our other vehicle for back window. Love how they detailed the inside and outside!

Repair Quality - 5.0/5.0 -

Excellent service and quality!!! They even detailed the inside of my vehicle! Can’t believe it and highly recommend!!

Customer Service - 5.0/5.0 -

Amazing!!

My Experience - 5.0/5.0 -

The fact they went above and beyond fixing things they really didn't have to due to them not being related to the crash damage really amazed me so much that any issues I have in the future I now have a place to go and can confidently recommend to others. excellent job!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The aftermarket parts definitely show there not original but unless you know what you are looking for no one would be the wiser

Customer Service - 5.0/5.0 -

Fast and went above and beyond what was expected

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Perfect service, thank you!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Consistent updates and even better experience when I came in to pick up my vehicle.

Likely to Recommend - 0.5/5.0 -

I would never recommend this place

Repair Quality - 1.0/5.0 -

Car came back with no coolant and after a short drive i got a warning message for it, used a personal code reader to get an idea for what was happening and took it back to gerber.

Customer Service - 1.0/5.0 -

Never once recieved a phone call, when calling to check on vehicle the receptionist was a major pita. When picking up the vehicle the car had no coolant, went back and the general manager assisted me. Offered a half refund on the deductible, requested a statement acknowledging that the car came back with no coolant and never recieved said statement. After dropping car off a second time I again never recieved a phone call for pick up and when calling the reception gave insane attitude. After the second pick up the general manager apologized for everything but again after requesting a statement for the low coolant I was told I'd get a email and never did. Genuinely surprised how yall are still in business as this was a disaster.

Likely to Recommend - 5.0/5.0 -

I would definitely recommend friends and family members

Repair Quality - 5.0/5.0 -

Quality job done and completed ahead of time i like how they update you twice weekly on the progress of the repairs.

Customer Service - 5.0/5.0 -

Great service 👏

Likely to Recommend - 5.0/5.0 -

Very likely

Repair Quality - 5.0/5.0 -

10 ! Totally satisfied and I loved meeting Norm, the dog!

Customer Service - 5.0/5.0 -

Sue very friendly as was Norm!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I received an estimate of expense in a timely manner, and the employees were responsive to my inquiries.

Customer Service - 5.0/5.0 -

Explained very well the process of fixing my SUV.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

There was a slight delay due to a wrong part being ordered but the work done was high quality

Customer Service - 4.5/5.0 -

Received updates via text every 2-3 days and both employees I spoke with were able to answer my questions

Returned Clean

My Experience - 5.0/5.0 -

Gerber Team Did An Excellent Job From Start To Finish. And With That Being Said I Would Like To Thank Everyone At Gerber Collision For The Great Job You Did On My Vehicle, Your Professionalism , Kindness And Attention Was Greatly Appreciated I Am Very Happy With The Excellent Work And Repairs You Did On My Car I Would Gladly Recommend Your Shop To Family And Friends. Again Thanks Everyone Anitra,

My Experience - 5.0/5.0 -

I do like how the car was cleaned when I returned it back and I did have a minor issue and management. Make sure that they took care of it. Great customer service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0