Gerber Collision & Glass - Sycamore (Il)

Likely to Recommend - 4.0/5.0 -

The reply statement earlier.

Repair Quality - 4.0/5.0 -

The company it's good on following through with return calls. The rating could have been higher

Customer Service - 4.0/5.0 -

The statement quoted earlier.

Returned Clean

My Experience - 5.0/5.0 -

I feel that Gerber went above and beyond as always to accommodate me needing to get my car back by a certain time. You’d never suspect my Highlander had any damage. Gerber always does quality work, the staff is kind, very friendly and very efficient.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Extremely helpful knowledgeable, and they kept me updated every step of the way

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I only use you because of mark wheeler. Don’t lose him.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I thought they did an excellent job faster than I thought well satisfied

Customer Service - 5.0/5.0 -

They kept communication open and kept me well informed

Likely to Recommend - 5.0/5.0 -

I certainly would!

Repair Quality - 4.5/5.0 -

My car was so clean inside and out. The work was done so quickly!!! Thank you.

Customer Service - 5.0/5.0 -

Gave me all the information I needed and was very polite.

Returned Clean

My Experience - 5.0/5.0 -

Repair time took longer than expected. That happens - additional parts, unexpected delays. I received notifications during the process, which mattered. In the end, the job is done, and I’m happy with the results.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Friendly and professional people.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I like the outcome of the repairs on my car. Very nice people that work there! And I was surprised to see my carpet in my car vacuumed! Definitely didn’t have to do that!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

My hatch isn’t flush with the quarter panel that was repaired. It was before I got hit. Mark, who did the estimate, knew about it as I pointed it out and he noted it. But they didn’t fix it

Customer Service - 4.5/5.0 -

It was a bit chaotic but two people had just quit so I do understand that they were short staffed.

Returned Clean

My Experience - 5.0/5.0 -

Prompt and very professional. At this time very happy. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work and customer service.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I’ve had two car repairs through Gerber collision and highly recommend them to friends and family. Great service and communication! Thank you

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0 -

Very nice, communication good

Returned Clean

My Experience - 5.0/5.0 -

Professional on time service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They exceeded my expectations, communication was very good.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The Dekalb local team is amazing. Thank you Mark & Alex for the professionalism and promptness in taking care of my car.

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0