Tri-City Auto, Inc.

4.9 (621reviews)
98%
110 North Randall Road,  Saint Charles,  IL  60174

In operation 54 years.

Tri-City Auto was started in 1972 by two ambitious friends who with the help of additional key people years later, incorporated and became the go-to body shop in the Tri-City area. As a family owned shop we are focused on customer satisfaction and professional, safe, complete repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (621)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional quality of workmanship, with many noting their vehicles looked brand new after repairs. The friendly, professional, and knowledgeable staff received high marks for creating a welcoming experience. Communication was frequently highlighted as a strength, with customers appreciating clear timelines, proactive updates, and straightforward explanations. Timeliness was largely commended, with most repairs completed as promised, though a few customers noted minor delays, often attributed to parts availability. Some customers mentioned interior cleanliness could be improved post-repair, citing dust or glass residue. Overall, the shop enjoys strong loyalty, with many customers returning repeatedly and enthusiastically recommending the shop to family and friends.
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"We have used Tri-City Auto multiple times and they continue to exceed our expectations regarding quality of work and they make it extremely easy to do business ..." Read more
"Excellent shop. Top quality work, excellent customer service, nice guys. Couldnt be happier with the repair."
"The quality of work was exceptional."
"... timely manner; staff friendly and knowledgeable and the repair was done masterfully- looked like a brand new car!" Read more
"Both the customer service and job performance were exceptional"
"Fantastic! We could not believe how quickly everything went. We were helped right away"
"You guys always do a job expediently with expert craftsmanship! Very happy!"
"Ready as promised."
"Work was finished on time and it looks great. Thanks"
"Was delayed by 3-5 days. All and all not that bad."
"Amazing customer service! Friendly, and everything was done in a timely manner. Owner worked with my schedule. ..." Read more
"Communication was great and work was done quickly! I would definitely return in the future if I have ..." Read more
"... and I would use them again and highly recommend. Easy communication and clear scheduling time frame. Does good work!" Read more
"Tri-City Auto Repair staff is always helpful, flexible, and thorough when explaining what needs to be done."
"Good communication and quality work."

Likely to Recommend

Repair Quality

Extremely satisfied with the work that you took care of on my 2011 Jeep Liberty

Customer Service

Returned Clean

Likely to Recommend

Absolutely NOT. I dont think these people really cared about my car. I took them a Corvette. They should have taken extra care

Repair Quality

I would advise to somebody who cares abt his car to look elsewhere. Im rating this place a 2 because they didnt take the time to align my hood properly. So that is lazy and they get a 3 for that and the gap they left between the headlight and body panel. But they get a 1 because when i got the car back, there was a piece broken off of the driver side side aero skirt. This had to have happened when they jacked the car up but the shop owner claims the car was already damaged there and refuses to take responsibility. So i avg the 3 and 1 scores for a total score of 2. This was my 2nd visit here. I was satisfied with my 1st visit. There will not be a third. Because the owner refused to cover the $400 cost to replace the side skirt, he will lose thousands in future business from me.

Customer Service

Read prevous comment.

Returned Clean

Likely to Recommend

I would highly recommend to all my friends and family. Made the whole process a pleasant experience

Repair Quality

From the time I had vehicle towed in to when repairs were completed Tri-City Auto went above and beyond my expectations. From the professional customer service to the expert workmanship, I was very pleased. It looks like my vehicle was never in an accident. I would highly recommend Tri-City Auto to others needing your services.

Customer Service

Outstanding professional customer service

Returned Clean

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Repair Quality

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100%

Repair Quality

This is the 2nd car I’ve had repaired here and I would use them again and highly recommend. Easy communication and clear scheduling time frame. Does good work!

Customer Service

Returned Clean

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Repair Quality

Impressed with the quality of work.

Customer Service

Friendly and personable.

Returned Clean

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Repair Quality

Customer Service

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Highly recommended

Repair Quality

My car looks great .. quick fix .. friendly staff and most importantly i trusted them . Couldn’t have been better

Customer Service

No complaints.. everyone did their job as expected

Likely to Recommend

Happy with the outcome, minus the interior cleanup

Repair Quality

Friendly customer service

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Returned Clean

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This is my go to body shop. They do excellent work. I am never disappointed.

Repair Quality

My car looks like new!

Customer Service

Returned Clean

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Repair Quality

It was a pleasure to be helped by Dan. Thank you!

Customer Service

Returned Clean

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Repair Quality

Amazing service Friendly responsive

Customer Service

Very good

Returned Clean

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Repair Quality

Thank you for everything

Customer Service

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My daughter used these guys

Repair Quality

Good people to work with !

Customer Service

Returned Clean

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Repair Quality

Customer Service

Just need to adjust trunk latch

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Repair Quality

Customer Service

Returned Clean