Tri-City Auto, Inc.

5.0 (609reviews)

100%

(630) 584-5115

110 North Randall Road, Saint Charles, IL 60174

100%

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110 North Randall Road
Saint Charles, IL 60174

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About Tri-City Auto, Inc.

See Photos

110 North Randall Road
Saint Charles, IL 60174

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 54 years.

Tri-City Auto was started in 1972 by two ambitious friends who with the help of additional key people years later, incorporated and became the go-to body shop in the Tri-City area. As a family owned shop we are focused on customer satisfaction and professional, safe, complete repairs.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Paintless Dent Repair

Payment Types

Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	7:30 am - 5:00 pm
Tue	7:30 am - 5:00 pm
Wed	7:30 am - 5:00 pm
Thu	7:30 am - 5:00 pm
Fri	7:30 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (609)

Sort By:
Newest
Rating

584 Customers Rated

5 Stars

88.3% Complete

(538)
4 Stars

5.9% Complete

(36)
3 Stars

0.2% Complete

(1)
2 Stars

0.3% Complete

(2)
1 Star

0.5% Complete

(3)
< 1 Star

0.7% Complete

(4)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for exceptional customer service, with staff described as professional, friendly, helpful, and knowledgeable. The quality of repairs receives outstanding feedback, with work described as excellent, professional, and masterful - many noting their vehicles look like new. Timeliness is a strong point, with repairs typically completed on schedule or even ahead of time. Communication throughout the repair process is highlighted as clear and thorough. Customers frequently express they would return and highly recommend the shop to others.

Select to learn more

Service Quality
Timeliness
Communication

"Excellent shop. Top quality work, excellent customer service, nice guys. Couldnt be happier with the repair."

"This was not our first experience with Tri-City. They do a beautiful job every time. They are very knowledgeable and patient. The job is always done ..." Read more

"The Tri-City team is outstanding to work with and I continue to be amazed at the quality of workmanship repairing our vehicles."

"... timely manner; staff friendly and knowledgeable and the repair was done masterfully- looked like a brand new car!" Read more

"The repair of our car was fantastic. Great quality work!"

"... every time. They are very knowledgeable and patient. The job is always done when they say it will be done. And they are kind and pleasant! We wouldnt go anywhere ..." Read more

"They gave me a timeline and worked within that timeframe."

"The repair was accomplished when they said it would be ready."

"Work was done in a timely manner; staff friendly and knowledgeable and the repair was done masterfully- ..." Read more

"Excellent workmanship and completed when said it wuld be."

"Communication was great and work was done quickly! I would definitely return in the future if I have ..." Read more

"Tri-City Auto Repair staff is always helpful, flexible, and thorough when explaining what needs to be done."

"Good communication and quality work."

"Excellent communication"

"Quick Good communication. Great quality"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Excellent shop. Top quality work, excellent customer service, nice guys. Couldnt be happier with the repair."

"This was not our first experience with Tri-City. They do a beautiful job every time. They are very knowledgeable and patient. The job is always done ..." Read more

"The Tri-City team is outstanding to work with and I continue to be amazed at the quality of workmanship repairing our vehicles."

"... timely manner; staff friendly and knowledgeable and the repair was done masterfully- looked like a brand new car!" Read more

"The repair of our car was fantastic. Great quality work!"

"... every time. They are very knowledgeable and patient. The job is always done when they say it will be done. And they are kind and pleasant! We wouldnt go anywhere ..." Read more

"They gave me a timeline and worked within that timeframe."

"The repair was accomplished when they said it would be ready."

"Work was done in a timely manner; staff friendly and knowledgeable and the repair was done masterfully- ..." Read more

"Excellent workmanship and completed when said it wuld be."

"Communication was great and work was done quickly! I would definitely return in the future if I have ..." Read more

"Tri-City Auto Repair staff is always helpful, flexible, and thorough when explaining what needs to be done."

"Good communication and quality work."

"Excellent communication"

"Quick Good communication. Great quality"

Samuel (Lexus owner) reviewed 7/31/26

Kimberly (Subaru owner) reviewed 7/20/26

This is my go to body shop. They do excellent work. I am never disappointed.

My car looks like new!

Divya (Mercedes-Benz owner) reviewed 7/20/26

It was a pleasure to be helped by Dan. Thank you!

Phillip (Dodge owner) reviewed 7/9/26

Amazing service Friendly responsive

Very good

Tricia (Subaru owner) reviewed 7/6/26

Thank you for everything

Michael (RAM owner) reviewed 7/4/26

My daughter used these guys

Good people to work with !

Robert (Lexus owner) reviewed 6/29/26

Just need to adjust trunk latch

Patrick (Genesis owner) reviewed 6/25/26

Pedro (Toyota owner) reviewed 6/5/26

thanks

super workmanship, paint work n timeframe, no complain n very satisfied.Dave n Carlos super nice guys n professinal. Thanks again n God bless. from me.Jun Suello

Dave n Carlos my special mention.Tnx guys.

Susan (Chevrolet owner) reviewed 6/2/26

Very happy with the quality of work.

Jack (Honda owner) reviewed 6/1/26

Did a great job on car was on time like you said it would be thank you

Great customer service

Michael (Toyota owner) reviewed 5/25/26

I always share our experience with Tri-City Auto Repair.

Tri-City Auto always does a professional job on auto repairs.

Tri-City Auto Repair staff is always helpful, flexible, and thorough when explaining what needs to be done.

Katherine (Chevrolet owner) reviewed 5/21/26

Amazing customer service! Friendly, and everything was done in a timely manner. Owner worked with my schedule. Would recommend to everyone!

Keith (Honda owner) reviewed 5/18/26

Shari (BMW owner) reviewed 5/11/26

Brittany (Hyundai owner) reviewed 4/30/26

Customer service was excellent.

Susan (Subaru owner) reviewed 4/27/26

Definitely would/will recommend. Great service and great price.

My car looks great! They fixed the dents and scratches from my fender bender and touched up a spot of rust that was bugging me.

Both guys were great. Helpful and knowledgeable even explaining how the rental can pick me up at the shop, which saved me from finding someone to get me.

Erik (Ford owner) reviewed 4/20/26

Ronald (Volvo owner) reviewed 4/20/26

Very professional from initial estimate until completion of repairs A+++

See previous comments

Justin (Ford owner) reviewed 4/20/26

Dan always takes care of us, and out vehicles come back better than before.

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Insurance deductibles are typically paid when picking up your vehicle. Check with your auto body repair shop before arriving to understand what payment types they accept.

Tri-City Auto, Inc.

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Tri-City Auto, Inc.

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (609)

584 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0