Caliber - Sycamore

4.9 (706reviews)
97%
755 Foxpointe Dr,  Sycamore,  IL  60178

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (706)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The staff receives high marks for friendliness, professionalism, and helpfulness throughout the process. Communication is a standout strength, with customers appreciating regular text and phone updates at every stage of repair. Many vehicles were completed ahead of schedule, which customers found especially convenient. A few customers noted minor issues such as incomplete repairs or cleanliness concerns, but these were flagged directly by customers rather than reflecting the overall experience. The vast majority of reviewers expressed strong satisfaction and willingness to recommend the shop to others.
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"... You can tell they take pride in their work because the quality shows. At the same time, they got the job done faster than I expected without cutting any corners. ..." Read more
"1010 Im extremely satisfied with the repair quality. My car looks like it was never damaged, and everything was done professionally and on time. Great experience ..." Read more
"Outstanding customer service and superb workmanship with my car repair."
"... repair experience, then Caliber is the place to go. From personal treatment to quality of work, they excel." Read more
"My Subaru looks, rides, and feels like a brand new Subaru."
"Ready early!"
"Im super satisfied with the work done. It was way ahead of schedule. This location also went way above and beyond when they didnt have to."
"Excellent work. Smooth from start to finish. My Aviator was done ahead of schedule. Lined up and returned my rental vehicle. What a pleasurable experience. ..." Read more
"I told them I was having surgery on the 9th so they finished 2 days early. I was so thankful!"
"2 updated repair dates, but updates on estimates were frequent"
"They communicated clearly and kept me well informed during every step of the repair process."
"Exxcellent customer service. Kept in touch with me every step of the way letting me know what was happening with the vehicle repairs. ..." Read more
"Customer service was incredible, they kept me up to date on everything that was happening with my car and when it was happening."
"... experience. They coordinated the car rental for us as well. Great communication with us as well as the insurance company." Read more
"Great job, great communication, overall the best team in the area"

My Experience

Great job!!!!

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Thank Yall for a great job well done.

My Experience

Likely to Recommend

Repair Quality

Exxcellent customer service. Kept in touch with me every step of the way letting me know what was happening with the vehicle repairs. I would highly recommend them and if the need arises again i will be using them.

Customer Service

Returned Clean

My Experience

Great communication, fast service and did a great job on my car!

My Experience

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Repair Quality

Customer Service

My Experience

From the moment I walked in the door to the moment I picked up my car, the process was so simple and smooth! Karl and Becky could not have been more helpful and friendly. They worked with my insurance company and the rental agency to make this the easiest experience possible. My car looks great, just like it did before it got dinged. They also cleaned the inside so nicely! I have two shedding dogs and I was not expecting the extra step of vacuuming the hair out! I’d definitely recommend them and will go back there for any future repair needs.

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Repair Quality

The repair looks great. You’d never know there was a problem before!

Customer Service

Becky and Karl were amazing to work with. They helped from beginning to end. Great customer service all around.

Returned Clean

My Experience

Caliber Collision always has done beautiful work on my car. Whenever I receive it back it is detailed and the work is awesome. Staff is professional and kind. Absolutely great place to bring your car for repairs. I highly recommend them!

Likely to Recommend

Highly recommended

Repair Quality

Caliber Collision is an awesome company! The staff is very friendly and kind. My repairs were done in a reasonable time and my car looks better than it did before! All clean and shiny. Thank you Caliber Collision 💥

Customer Service

Staff is very friendly and kind

Returned Clean

My Experience

Everything was great 👍 excellent service very satisfied. 10 out of 10 thanks

My Experience

From my first contact with Caliber Collision in Sycamore, IL after my car was rear-ended, to picking up my car upon completion of the repairs within the estimated repair time frame, I was 100% impressed with the entire process. Becky checked my car in with friendly professionalism, and Mark was knowledgeable in describing what needed to be done, patient while answering my questions and thorough in explaining the repairs when I picked up my car. Text messages to my phone kept me apprised of the repair progress, and I was even able to just drop off my rental car at Caliber when I picked up my repaired car - they coordinated with Enterprise to have it returned. They also worked directly with the insurance company of the guy who hit my car, so I didn't have to do anything other than drop off/pick up my car. They have incredible customer service, they do quality bodywork, and I would recommend them to anyone in a heartbeat!

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Repair Quality

Customer Service

Friendly and very helpful.

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

Completely professional throughout. Very satisfied with the work.

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Customer Service

My Experience

Third time I had my car repaired here. Again, they did a fantastic job.

Likely to Recommend

Repair Quality

Third time I’ve had my car repaired here and again, a beautiful job.

Customer Service

Kept up to date on the status of my car from start to finish

My Experience

I like the text updates and the staff is very friendly and nice

My Experience

Well done. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Fine job. Thank you.