Fix Auto Fox Valley

4.9 (2,787reviews)
98%
1214 Foundry St,  Saint Charles,  IL  60174
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Shop AssistantSparkles

In operation 41 years, 17 years at this location.

Fix Auto Fox Valley specializes in car body repair and collision repair for all vehicle types. Our body shop in Saint Charles guarantees your car's body repair for life. As part of Fix Auto's international network of body shops, we have built a reputation respected by many insurers. Whether you're from Saint Charles or elsewhere, call or visit our collision center in Saint Charles for a free estimate on any accident or auto body repair. Fix Auto Fox Valley has earned a strong reputation in accident repair, continually adapting to an ever-changing industry. Although the company has grown and is part of an international network, it still maintains a family atmosphere. We are proud of our simplified claims process with your insurer, our commitment to quality, and our Fix Auto guarantee—all of which provide peace of mind.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
BMW
Ford
GM Basic
GM Electric Vehicles
Honda
Hyundai
I-Car
Scion
Toyota
Volkswagen
Call
Email

Reviews (2,787)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The level of communication stood out, with daily text updates keeping customers informed throughout the repair process. Timeliness was frequently highlighted, with numerous repairs completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond were recurring themes. A few customers noted areas for improvement, including occasional delays due to parts availability, rare quality touch-ups needed post-pickup, and requests for more detailed progress updates rather than repetitive messages. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... they could have handed me my keys and let me go, they were not satisfied that my car was not completely clean. It was clean, but they wanted to make sure I left ..." Read more
"... already told several people about how great they are. Fix Auto-Fox Valley did an exceptional repair. Beyond expectations!!! As clean as a new vehicle." Read more
"... from primary estimate to final fix is entrenched in high quality professionalism beginning with great communication maintained throughout coupled with high quality workmanship. ..." Read more
"... communication. Completion was right on schedule. Excellent customer service! Great communication, good pricing and a repairs were perfect. This was our second time there Very pleased both ..." Read more
"... have complete trust and satisfaction in your shop. The staff always goes above and beyond. Everyone does a great job and I recommend you whenever someone needs repair ..." Read more
"Gave updates by texts Lot earlier than expected. They were detailed in what was done and finished sooner than expected. Kept me informed of any changes. Reasonable priced, ..." Read more
"The team was exceptionally professional and communicated to me daily about my repair. They finished ahead of schedule. Highly recommended!!!!!"
"The car door looks as good as new even better. The repair was done quickly, actually ahead of schedule. Also the car was extremely clean on pickup and that ..." Read more
"Great work, great pricing, ahead of schedule. What more could you ask for Thanks"
"... directly with Enterprise. The whole process, including communication with the insurance company, was seamless. Thank you!" Read more
"... service and level of communication was excellent The customer service and communication was excellent! They even cleaned the exterior of the car and performed ..." Read more
"Great text messages! The text messages I received provided me with great updates on my vehicles repairs status. The repair of my BMW was done perfectly and was completed ..." Read more
"... first time I walked in. I felt very comfortable; updates via text were perfect for letting me know the progress on my vehicle. Thank you very much. Already did on Facebook. Everything ..." Read more
"Absolutely! Thank you for thoroughly washing the car. Fix Auto Fox Valley kept me informed by progress text messages during the work on my car. They kept me informed ..." Read more

My Experience

So friendly and easy to work with. They kept me in the loop every day! I would definitely recommend them to all

My Experience

Really nice job. Very friendly, and knowledgeable of what needed to get done.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good quality repair and paint job. Well done.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Did a great job and loved all the friendly faces there.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff was extremely friendly and professional.  I was kept updated throughout the whole process and the work was completed ahead of time. My vehicle looks great, they also went above and beyond when they detailed my vehicle. I’m very satisfied with the service and will definitely recommend this shop to anyone.

My Experience

So impressed with what I saw. From beginning to end I witnessed the most smoothly run organization that I’ve seen in a decade. I hope to soon be in a car accident so that I can experience your quality professionalism again! Keep up the good work!

Likely to Recommend

Repair Quality

Best in the business

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

I appreciate all the updates

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Will definitely recommend!

Repair Quality

Fix did a fantastic job at fixing my vehicle. I am pleased with the communication and work.

Customer Service

Responsive, helpful, and professional.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

thank you

My Experience

Likely to Recommend

Repair Quality

Nice working with folks who are helpful and competent. Thanks

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for the fantastic work. Car looks perfect!

Likely to Recommend

Repair Quality

Great job!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job Thank you 👍

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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