Fix Auto Elgin

4.9 (196reviews)
98%
65 NATIONAL ST,  Elgin,  IL  60123
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Shop AssistantSparkles

In operation 41 years.

Fix Auto Elgin is a family owned, Auto Collision repair shop that has been in business for over 30 years. At Fix we employ all of the modern repair techniques, ensuring a safe and timely repair of the vehicle. We strive to provide a uniquely pleasant experience in an otherwise unpleasant situation of having a car accident. Whether it be the eco-friendly waterborne paint that we use, or the computerized frame measuring system, here at Fix we cut no corners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Subaru
Volkswagen
Call
Email

Reviews (196)

Customers say
Overall Customer Satisfaction
Customers consistently praise Fix Auto Elgin for exceptional repair quality, with many noting their vehicles looked brand new or better than expected upon return. The shop receives high marks for proactive communication, including text updates and phone calls throughout the repair process. A standout theme is vehicles being completed ahead of schedule, often days earlier than promised. Staff professionalism, friendliness, and helpfulness are frequently highlighted. Several customers noted the added delight of receiving their vehicles cleaned inside and out. A few customers mentioned areas for improvement, including delays beyond promised dates, unreturned phone calls, and feeling their scheduling preferences were not acknowledged - all noted directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"I am so happy with the entire experience. The car looks great!! I have been talking about your business non stop. The customer experience was amazing. You ..." Read more
"... they were done more quickly than anticipated and the car looks like new. Communication from Fix Auto was really good throughout the process. They really made ..." Read more
"... My car was definitely as if nothing had happened, the damaged parts were so good that you can't even notice and the paint 💯 of 💯! Thank you very much for your ..." Read more
"Everything was repaired in a timely manner. They even surprised me by detailing my interior. I am more ..." Read more
"I am very pleased with the service, the work performed, the quality of service and communication, and the turnaround ..." Read more
"Actually, I got my car back a day earlier than promised."
"Everyone at Fix Auto is professional. The work was completed ahead of schedule and I am completely satisfied."
"Car was returned in less time then expected, work was as if nothing happened. Kept me up to dat eon every ..." Read more
"The repair work is fine, they do good work but they will not get your vehicle back to you in a timely manner and when you call they wont return your calls. ..." Read more
"... good about keeping us appraised of the process and getting our repair done ahead of schedule. They made everything very painless." Read more
"... vehicle was fixed they handled all my concerns and kept me updated on the progress. The work this shop does is amazing I highly recommend them for any vehicle ..." Read more
"... work that was done, the speed if the repairs, and the incredible communication skills of the team. 1010 would recommend." Read more
"All I got was text messages that had little details. It really felt like my car went into a blackhole behind ..." Read more
"... get your vehicle back to you in a timely manner and when you call they wont return your calls. They give you an estimated return date that falls in line with ..." Read more
"I appreciate the communication and friendliness of the staff. The repair looked great and the car was very ..." Read more

My Experience

Yes they did a good job and I was kept updated about my car. And when it would be ready for pickup....

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very friendly and professional 👌 at there job

Customer Service

Great friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I Will Recommend Fix Auto Of Elgin Always

Repair Quality

Everyone Was Helpful

Customer Service

Answered All Questions when Asked

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service and workmanship. Could not be happier!

Likely to Recommend

Repair Quality

The service and workmanship are excellent. I have used Fix Auto twice for repairs on my Mercedes.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent Job! Very accommodating staff and so kind. Highly recommended this shop! Satisfied Customer!

Likely to Recommend

Repair Quality

Excellent Job! The staff is kind and very helpful! Highly recommended!

Customer Service

Excellent Job! The staff is kind and very helpful! Highly recommended!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great job

Repair Quality

Nice work and explanation for everything.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Everyone was great, to my first phone call that got me in contact with Rich who worked with me on a quote based on photos, everything was great considering I work Monday - Friday. I trust this team with any bodywork I need done on my vehicles.

Likely to Recommend

Repair Quality

"I brought my car here for hail damage repair, and I couldn't be happier with the results! Everyone was incredibly kind and patient throughout the entire process. They did an amazing job-my car looks perfect. Also, a special shoutout to the lady at the front desk; she is absolutely incredible! Thank you so much for the excellent service!"

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for the excellent job.

Likely to Recommend

Repair Quality

They always do a great job.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience. Excellent work,service and attention to detail. Why we have been customers for over 20 years. Note: Last name is Robles not .

Likely to Recommend

Repair Quality

Great paint blending. The best I have seen. And I'm a.car. The car isn't covered in overspray either. Like with other shops.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

No issues as of today.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Thank you for everything your shop did to repair my Jeep! It’s looks fantastic!

Likely to Recommend

Repair Quality

Did a great job on my car. I’m still waiting to hear back from the shop on the letters for my side door and still have not heard back. I have called the line and can’t seem To get through. A call would we great to know what’s going on

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job and fast

Likely to Recommend

Repair Quality

Very quick and a very good job. Paint matched perfectly

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone there treated me and my car with compassion and concern. It was obvious that your team tries very hard to treat people with the ability to know that our cars mean a lot to us and it seems to pass right back to you. You are the type of people that I wish all businesses would have (as though it was your car). You care and it shows!!!

Likely to Recommend

I have already done this.

Repair Quality

I am so happy with the entire experience. The car looks great!! I have been talking about your business non stop. The customer experience was amazing. You just cannot find this type of compassion and dedication anywhere. My car was taken care of as though the car belonged to you. I will continue to talk about my experience to everyone. Thank you so much for being so caring and listening to every concern I had. You made a difficult experience one that made me comfortable and easy to trust your .business from start to finish. I will be using you for every problem I have in the future. Thank you so much!!!!

Customer Service

Amazing

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Super Fast and Friendly Service!!! Great work guys!!

Likely to Recommend

Repair Quality

Customer Service

Great service! Did the work on my Jeep in no time! So friendly to work with! Thanks!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Satisfied with the work. Looks great!

Likely to Recommend

Car was returned in less time then expected, work was as if nothing happened. Kept me up to dat eon every step.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great, quick service and personalized care.

Customer Service

Everyone was extreme kind and helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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