Fix Auto Elgin

4.8 (176reviews)
97%
65 NATIONAL ST,  Elgin,  IL  60123
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In operation 41 years.

Fix Auto Elgin is a family owned, Auto Collision repair shop that has been in business for over 30 years. At Fix we employ all of the modern repair techniques, ensuring a safe and timely repair of the vehicle. We strive to provide a uniquely pleasant experience in an otherwise unpleasant situation of having a car accident. Whether it be the eco-friendly waterborne paint that we use, or the computerized frame measuring system, here at Fix we cut no corners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Subaru
Volkswagen
Call
Email

Reviews (176)

Customers say
Overall Customer Satisfaction
Customers consistently praise Fix Auto Elgin for outstanding repair quality, with many noting their vehicles looked brand new or better than expected upon return. The shop receives high marks for proactive communication, including text and phone updates throughout the repair process. Timeliness is a recurring highlight, with numerous customers reporting their vehicles were completed ahead of schedule. The staff is widely described as professional, friendly, and courteous. Customers also appreciated added touches like interior detailing. A few customers noted areas for improvement, including delays beyond promised dates, unreturned phone calls, and communication that felt impersonal or unresponsive to specific requests.
AI-Generated from reviews written in the last 12 months
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"Excellent service at Fixed Auto! They repaired my car perfectly, everything went smoothly, and the staff was very professional and friendly. ..." Read more
"The work was excellent. The staff were very professional and very knowledgeable. They dealt with our insurance ..." Read more
"I am very pleased with the service, the work performed, the quality of service and communication, and the turnaround ..." Read more
"... My car was definitely as if nothing had happened, the damaged parts were so good that you can't even notice and the paint 💯 of 💯! Thank you very much for your ..." Read more
"Everyone at Fix Auto is professional. The work was completed ahead of schedule and I am completely satisfied."
"Actually, I got my car back a day earlier than promised."
"Vehicle ready 2 days early."
"No it was weeks beyond the promised date"
"It was ready before the estimated date."
"It was ready earlier than promised."
"... quickly than anticipated and the car looks like new. Communication from Fix Auto was really good throughout the process. They really made what could have been ..." Read more
"... vehicle was fixed they handled all my concerns and kept me updated on the progress. The work this shop does is amazing I highly recommend them for any vehicle ..." Read more
"... that was done, the speed if the repairs, and the incredible communication skills of the team. 1010 would recommend." Read more
"All I got was text messages that had little details. It really felt like my car went into a blackhole ..." Read more
"I appreciate the communication and friendliness of the staff. The repair looked great and the car was very clean."

My Experience

Nothing but positive things to say.you folks did a great job.. I would definitely recommend the shop.

My Experience

Super Fast and Friendly Service!!! Great work guys!!

Likely to Recommend

Repair Quality

More then satisfied with the work done by autofix. You guys are the best. I’ll recommend you guys to anyone who needs bodywork done

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Mazda drove home just as well as the day I bought it. FIX did a wonderful job! Their staff were great with communication and I received multiple texts updating me about progress and a date the work would be done. I would highly recommend FIX Auto on Elgin!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Appreciated the communication throughout the repair process!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fix Auto Elgin is maybe the best auto shop I have ever used. Quality work that's finished on time. No excuses. I trust them completely!

Likely to Recommend

I have already told several friends of mine.

Repair Quality

Everyone at Fix Auto is professional. The work was completed ahead of schedule and I am completely satisfied.

Customer Service

See page 1

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I took my 2019 ford pick up truck for some repairs and had a great experience with the staff, and the overall work performance that they offered.

Customer Service

Joan, and George were very helpful with explaining the process and the time it would take for my vehicle to be ready.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was really happy with the service , everyone is very nice

Likely to Recommend

Repair Quality

I was happy with the results of my car!everyone was very nice and very friendly!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the communication and friendliness of the staff. The repair looked great and the car was very clean.

Likely to Recommend

Definitely

Repair Quality

Looks better then new. They also had it all repaired and painting nice and fast

Customer Service

The front desk lady told me her name multiple times, I just have a terrible memory. She was the absolute best, had answers to total my questions and even gave some great local recommendations

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tristin was a pleasure to work with and kept me updated in a timely manner. Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Could move to a 10 over time

Customer Service

Great

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The drivers side window has grease on it that wouldn’t come off even after a car wash. I will work on it tomorrow. Additionally, it sounds like my window is open slightly when I drive over 45mph. As if air was coming through a bit. But there is not any air coming through the window

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes, 100 percent I would recommend

Repair Quality

Just pick my car, very satisfied. I recommend Fix Auto

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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