CARSTAR North Aurora Collision Center

4.8 (1,343reviews)
97%
1 S River Rd,  North Aurora,  IL  60542
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Shop AssistantSparkles

In operation 14 years.

For over 50 years, Carstar has been striving to out perform our competition by providing high-quality repairs & excellent customer service. From start to finish, Carstar North Aurora's goal is for all of our customers to be completely satisfied. Lifetime Limited Warranty is guaranteed on repairs. Each customer is walked through the entire repair process. Our mantra, "Relax, We'll Take It From Here," is what we aim for our customers to experience. As a complete repair facility, our services include Collision (body & frame repair), Refinishing (baking booth), Mechanical (on-site alignment & maintenance), and Detailing departments. For customer convenience, we offer Saturday estimate appointments, early morning repair pick-up/drop-off times, & arrange rental reservations. We are happy to provide transportation for local customers to/from our shop. Cash, checks, and debit/credit cards (no fees) are accepted as forms of payment. Customer feedback is welcomed & appreciated!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (1,343)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or as if no damage had ever occurred. The team received strong recognition for excellent communication, including regular text updates throughout the repair process. Cleanliness was a standout highlight, with numerous customers pleasantly surprised by thorough interior detailing upon pickup. Many repairs were completed ahead of schedule, which customers greatly appreciated. The staff was widely described as friendly, professional, and helpful in coordinating rentals and insurance. A few customers noted delays due to parts availability and wished for more proactive communication, while isolated concerns about repair quality and follow-through were mentioned directly by customers as areas for improvement.

My Experience

Good experience from Tyler and the people there. 1st class place I wouldn't go anywhere else.

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Returned Clean

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Returned Clean

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Helpful, kind, car ready earlier than they said.

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Repair Quality

They did an amazing job of repairing my car! It did take a little longer than anticipated.

Customer Service

My Experience

My Experience

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I will let people I know

Repair Quality

You all were the best!! Texts message were awesome. You took your time telling what is what. Very friendly, very nice. Have a wonderful day.

Customer Service

Returned Clean

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Customer Service

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Repair Quality

So far after a week no issue have shown up.

Customer Service

Very pleasant and helpful.

My Experience

Friendly, courteous and efficient.

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Customer Service

Returned Clean

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Returned Clean

My Experience

Staff is always helpful and supportive. It was helpful that staff kept me informed of the progress of repairs. I was very pleased with the final product.

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Repair Quality

Very pleased with the repairs. Staff was very professional and helpful.

Customer Service

Friendly and helpful.

Returned Clean

My Experience

The Team at Carstar were very nice and the commuication was great 👍.The car looks great. Any other work I need done will be done here.

Likely to Recommend

Anything else I need repaired I will go to them and recommend to others.

Repair Quality

The car looked beautiful and the Team was friendly and nice and the commuication was very good 😊💯

Customer Service

Very nice and friendly and good communication.

Returned Clean

My Experience

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Returned Clean

My Experience

👏 great job

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Repair Quality

Overall, great jobs but took 11 days for a little works . Too long. . That's not great at all. . .

Customer Service

Great

Returned Clean

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Repair Quality

still waiting for the ram air emblem to be replaced

Customer Service

Returned Clean

My Experience

Carstar was so great! They helped organize my rental and made it so easy. I also appreciated the updates as the repair was being completed.

Likely to Recommend

These guys are good.

Repair Quality

The team was super awesome. Fixed up my F250 perfect.

Customer Service

The team was super awesome. Fixed up my F250 perfect.

Returned Clean