Gerber Collision & Glass - Traverse City
In operation 85 years, 13 years at this location.
Gerber Collision & Glass - Traverse City offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everyone else n the gerber team does a great job
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Wheel was not checked if it needed a new part until the last minute. Rear bumper paint was chipped while in Gerber’s possession.
Customer Service - 3.5/5.0 -
Did not get calls when a call was promised. Had to be a squeaky wheel. Dodgy communication about tire replacement until fully confronted with it during pickup.
Returned Clean
My Experience - 5.0/5.0 -
The seat belt notifier for the passenger seat needs re calibrated or something because the seat belt alarm dings when there is nobody in the seat. However, Gerber said that we can bring it back anytime if we thought there could or should be corrections. They are SO great to work with.
My Experience - 5.0/5.0 -
GREAT SERVICE A++++
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Service was great when I got there! One suggestion - was hoping I would've had a proactive call to let me know the part was in versus me calling to find out the part had been there for a bit.
My Experience - 5.0/5.0 -
Good job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Should be 15
Customer Service - 5.0/5.0 -
Should be 15
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone at Gerber were very personable, professional and happy!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
If I were you, I"d read the Better Business Bureau comments on your site, they are accurate, unfortunately. The team on the ground needs to be better equipped to deal with customers and the work flow you have at the moment.
Repair Quality - 2.0/5.0 -
communication with Jim Flohe was not good at all. He rarely returned emails and seem overwhelmed. The manager finally stepped in and helped, but the service while he was away, was not helpful and un responsive.
Customer Service - 2.0/5.0 -
same as before, communication is poor! If you share you will call someone back, you need to do it! :(
Returned Clean
My Experience - 5.0/5.0 -
Job was completed excellently and staff were very professional. Thanks Gerber
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Overall the experience was very positive. It 4 elapsed days more before I received the vehicle back.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You folks are the best in northern Michigan, by a long shot!!