Olson's Auto Body

4.9 (2,824reviews)

98%

(231) 947-4499

713 Parsons Rd, Traverse City, MI 49686

98%

See Photos

713 Parsons Rd
Traverse City, MI 49686

Get Directions Website Email

Schedule an appointment at Olson's Auto Body

Book Appointment

About Olson's Auto Body

See Photos

713 Parsons Rd
Traverse City, MI 49686

Get Directions Website Email

Schedule an appointment at Olson's Auto Body

Book Appointment

In operation 49 years, 28 years at this location.

Olson's Auto Body, Inc. has been family owned and operated since 1977. Our average employee has been here for over 20 years! We put customer service and quality workmanship as our top priorities.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (2,824)

Sort By:
Newest
Rating

2,311 Customers Rated

5 Stars

73.9% Complete

(2086)
4 Stars

5.7% Complete

(162)
3 Stars

1.2% Complete

(33)
2 Stars

0.5% Complete

(15)
1 Star

0.1% Complete

(4)
< 1 Star

0.4% Complete

(11)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding communication, with many highlighting daily text and email updates that kept them informed throughout the repair process. The quality of repairs is frequently described as flawless, with vehicles returned looking brand new or even better than before. Timeliness is generally well-regarded, and when delays occurred due to parts availability, customers appreciated being proactively notified. The friendly, professional, and accommodating staff received widespread recognition, and the complimentary interior and exterior cleaning of vehicles upon return was a delightful and recurring surprise. A small number of customers noted areas for improvement, including occasional lapses in end-of-repair communication, parts mix-ups causing delays, and isolated concerns about paint quality and unresolved repair items - all reflecting direct customer observations.

Select to learn more

Service Quality
Communication

"... of which was informative and professional. Second, the quality of their work was excellent. The vehicle was repaired to OEM standards and was washed and looking ..." Read more

"I am very satisfied with the help & quality of the repair of my 4Runner at Olsons Auto Body. I would recommend to family and friends. Staff was ..." Read more

"... also noticeably different. In addition, there are visible paint drips on both the front quarter panels and the hood. I also had to return the vehicle to have ..." Read more

"Top notch work and kept me up too speed on all steps. I was never left wondering what's going on with ..." Read more

"Not only are the repairs beautiful, but I greatly appreciated the interior vacuuming!!!"

"I was so impressed and appreciative of the communication updating me throughout the repair process. In addition to the way they worked with my insurance ..." Read more

"... Olson's Auto Body provided excellent communication. I felt informed via email, text and phone calls from start to finish; all of which was informative and ..." Read more

"Really appreciate the daily text updates. Was very surprised how clean my vehicle was when I picked ..." Read more

"... polite. That wasn't the issue. The issue was that my car ended up being there for 9 more days than the original estimate of 7-8 days, and I didn't feel ..." Read more

"... and very responsive throughout the entire process. They kept me updated often, which I really appreciated. They were easy to work with, and the quality of ..." Read more

Service Quality
Communication

Service Quality
Communication