Gerber Collision & Glass - Traverse City
In operation 85 years, 13 years at this location.
Gerber Collision & Glass - Traverse City offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
second good experience with them
Repair Quality - 5.0/5.0 -
pleasant to deal with, transparent fron the get go
Customer Service - 5.0/5.0 -
first rate
Returned Clean
My Experience - 5.0/5.0 -
Jordan and Mike were so helpful and answered all my questions every step of the way. Thanks guys!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kurt was courteous and professional while maintaining transparency. He would keep us updated on progress and was kind. We are grateful our car looks good as new! Thank you!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0 -
Still waiting
Repair Quality - 2.5/5.0 -
After picking my car up I noticed that my headlight lens is fogged up, which may have been caused by the impact to the drivers front fender, I talked with the manager on 5/18/26 and I am still waiting to hear back from him on if this is something that should have been fixed with my claim.
Customer Service - 2.5/5.0 -
As stated previously, I am still waiting to hear back on my claim
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Looks good. Had to wet sand both door edges to remove rough spots.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Every staff member that interacted with me was awesome! Communicative, polite, friendly. And, my car was ready for pickup days sooner than estimated!
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
Not sure.
Repair Quality - 3.0/5.0 -
After taking the vehicle home I noticed the gap between the hood and the vehicle body seems too large. Im no expert but with my untrained eye it doesn't look right.
Customer Service - 5.0/5.0 -
Counter person was professional and kept me informed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent quality work and customer service!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You guys are terrific!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Car was returned for additional repairs and a windshield replacement that was cracked at the facility. From the date we picked up the vehicle in February. The windshield was replaced mid April after a complaint was submitted to USAA.
Customer Service - 0.5/5.0 -
Very poor communication with us, the customer. Went personally into the center several times to speak with the project manager about the status of the vehicle initially and after the initial repairs were completed. We picked the vehicle up around April 14th. Since we have had the vehicle, text messages are coming through with an estimated date for the vehicle to be scheduled and completed. Last one was to come in and pick up the vehicle after we had been driving it for 2 weeks! I also find out calls have been made regarding a part missing from the damaged area with no response. And finally, the gentleman sitting at the receptionist desk was not friendly and had very little eye contact.