Gerber Collision & Glass - Trussville
In operation 85 years, 7 years at this location.
Gerber Collision & Glass - Trussville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Already have made many recommendations from the first time I used Myers and will continue now that it is Gerber!
Repair Quality - 5.0/5.0 -
We are thrilled with our car and customer service has always been great!
Customer Service - 5.0/5.0 -
Angela at the front is so nice and knowledgeable and always super quick to respond. The guys I dealt with were great too!
Returned Clean
My Experience - 5.0/5.0 -
Great job and experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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My Experience - 0.0/5.0 -
I’ve used Myers Collision in Trussville at least 1/2 dozen times over the past 20-plus years. They are good people, and generally do very good work, but they need better organization. It doesn’t seem that a total parts count is determined up front, after initial vehicle inspection. The customer service person is extremely helpful and cordial, but she is lost without constant guidance from the general manager. I was delayed by an airbag module (dealer installed) at the last minute (why want this part of the initial inspection?). I had to wait 45 minutes picking it up today (I live 45 minutes away) because a trim piece wasn’t lining up correctly, and an underbody wheel well flap wasn’t installed on the driver side. I now have to wait for that part to come in, and then return the car (it’s my daughters car) to get it installed. The back and forth with insurance with supplement after supplement is dizzying. The last time I had a repair, it took 7 weeks; this time: 6.5 weeks. Bottom line: It should be an easier process for your customer.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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My Experience - 0.0/5.0 -
The whole experience has not been pleasant starting from bringing the vehicle in for a estimate and being told we didn’t need one . I set a appointment to get the repairs done and right before bringing it 9 days after my visit they wanted me to bring it in for a estimate . At that point we were out of town. Went to get the ride today payed my deductible to them to find out the damages on the truck hadn’t been fixed. These were all circled when it was brought in by Angela.as of this email I have no truck and y’all have received your funds .Willie is going to try to get my vehicle back before the holidays this week . Look forward to hearing from y’all
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
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Likely to Recommend - 0.5/5.0 -
Lied