Gerber Collision & Glass - Upper Marlboro
In operation 85 years.
Gerber Collision & Glass - Upper Marboro offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Yes, I was very pleased with the service received from beginning to the end. The first day I arrived at the shop I was greeted by Ms. Rita ( hope I got her name right’) who was soooo pleasant and professional. She is definitely the right person you selected to be the first person people see when they arrive at your shop, a true example of excellent first impression. My car rental was arranged with no problem as I received prompt front door pickup. I was also impressed with the time it took for my repairs to be completed. I dropped my car off on Monday and my repair rep.called and said it was ready on Thursday. My car looked great as it didn’t look like it was ever hit. They washed and wiped down the inside and vacuumed my car. Just top of the line service. I would definitely recommend Gerber to everyone who needs work in their car. Thank you all so much for taking great care of me and my car. 👍🏽👍🏽👍🏽👍🏽💯💯💯💯💯
My Experience - 5.0/5.0 -
Job well done, excellent service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Will refer my friends to Gerber for body work
Repair Quality - 5.0/5.0 -
Repair was completed to my satisfaction, vehicle works as expected, and you’re completely satisfied.
Customer Service - 5.0/5.0 -
10/10 Rita and Larry were so nice, cordial, accommodating to my needs and request. They communicated to me the process and kept me informed along the process.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very good service on a timely basis
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Both the receptionist and the estimator were especially kind and efficient. They got the car through the process quickly and well done. A JOB WELL DONE.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Can you have the GEICO claim adjuster contact me? I forgot to give to you my receipt for the gas. I was informed when I filed my claim that I should keep my receipt for the gas and give it to you.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am a first time customer and will definitely be back. The professionalism, kindness, and quick service is something to be studied and applied across businesses. Thank you for your service!
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
The service advisor is very responsive. However, the work was not done to my satisfaction. There was a scratch remaining from the accident. I contacted my service advisor and she set up an appointment for us to discuss this discrepancy.
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
The customer service reps were excellent and communication about status of repair was timely. The labor time however was very disappointing. I dropped my car off on 7/20 to get an estimate which revealed that it would be a a 4 hour labor job. The car wasn’t ready till 7/29 and when I went to pick up - the backup camera wasn’t secured and had to leave it to pick up on 7/30. 10 business days in the shop for a 4 hour labor job is ridiculous. Other body shops order all parts and then when they arrive schedule the work. This avoids inconvenience for car owner and the costs of rental vehicles. Additionally upon closer inspection this evening at home the clear coat has some bumps. A great shop requires excellent customer service, efficient customer service focused processes and strong workmanship. Improvements are needed to make the last two happen.
My Experience - 5.0/5.0 -
Excellent work quality. Finish really early. Thanks very much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I'm sure,I'll recommend you. Very good job and very quick.
Customer Service - 5.0/5.0 -
Nice costumer service. Good coffee for costumers.
My Experience - 5.0/5.0 -
My experience with the Gerber collision off of Marlboro Pike in Upper Marlboro is always amazing. That's why I keep coming back for all of my vehicle care needs. Michelle, my service technician/provider is one of the most professional and personable people I have ever encountered. Miss Rita attends to the front like an absolute professional. The both of them together has made this experience, once again the most amazing. Additionally, which I guess I could have mentioned first is the quality of the work that is done on my vehicle. They always go above and beyond to make sure I am satisfied. They use only the best parts and provide the best service of all time. Thank you for making this experience and any experience that I have with you all the most stress-free and pleasant.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From the front desk to the service team, everyone was friendly, knowledgeable and communicative, throughout the entire process! I would definitely recommend! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was friendly, knowledgeable and helpful. The service was quick and professional. From the front desk to the garage, the experience was awesome!