Gerber Collision & Glass - Waukee
945 SE Alice's Rd,
Waukee,
IA
50263
USA
In operation 85 years.
Gerber Collision & Glass - Waukee offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with repairs frequently described as seamless, professional, and exceeding expectations. Many highlighted that vehicles were returned cleaner than expected, with several noting interior detailing as a pleasant bonus. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was another key highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers, directly from their comments, pointed to areas for improvement: one noted incomplete repairs with parts left unaddressed, another raised concerns about inconsistent completion date communications causing scheduling disruptions, and one mentioned dissatisfaction with the finished product despite good customer service. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
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Service Quality
"Gerber took great care of my car! I was very impressed with everyone with whom I dealt there and with the ..."
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"The work needed to be done was not completed. Some parts needed to be replaced was still in the ..."
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"The whole experience was outstanding, the team was amazing and made everything super easy and provided the best customer service."
"... which was greatly appreciated and a surprise! The customer service throughout the process was excellent! I always felt informed and response time of questions ..."
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"Everyone in the shop was terrific!! They made me feel welcome and treated me like a family member. Sometimes being a woman out there can be intimidating. ..."
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"Fantastic work. Done well before the expected date and my car hasn't looked this good in years. Easily the best experience I've ..."
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"... service!…received multiple updates during the process. Repairs completed before estimated date. Staff explained every thing they repaired . Very ..."
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"Yes, they were very efficient and had my vehicle done several days before the estimated date."
"Completed 2 days early"
"... They were professional, thorough and personable, AND finished the job ahead of schedule."
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"... repair. While the physical repair seems complete, the communication and scheduling process fell significantly short of professional standards and caused considerable ..."
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"... definitely going to go through Gerber because of the professionalism, great communication, and overall excellent service."
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"Gerber explained what the process was & kept me informed as to the progress throughout. Everyone of their team was professional and made ..."
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"Great communication on all aspects of the repair. End results were fantastic. Couldn't even see where ..."
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"Clear and timely communication throughout the whole process."
Chris
(Hyundai owner)
reviewed 8/7/26
My Experience - 5.0/5.0 -
Great staff. Excellent service and keeping me updated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Sheila
(Hyundai owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kathryn
(Toyota owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Miranda
(Chevrolet owner)
reviewed 7/31/26
My Experience - 5.0/5.0 -
Awesome work and great staff! Gabe and crew were amazing to work with
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Matthew
(Ford owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Arthur
(Toyota owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Prompt, professional repair.
Customer Service - 5.0/5.0 -
Knowledgeable, helpful
Keith
(Subaru owner)
reviewed 7/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick. Easy. Totally professional.
Customer Service - 5.0/5.0 -
Same
Christopher
(Nissan owner)
reviewed 7/13/26
My Experience - 5.0/5.0 -
Our vehicle was completed on time and in such great condition! They even cleaned the inside which was greatly appreciated and a surprise! The customer service throughout the process was excellent! I always felt informed and response time of questions being answered was quick! I will recommend Gerber to anyone I know!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Aidan
(Subaru owner)
reviewed 7/6/26
My Experience - 5.0/5.0 -
You all were great! Everything was done with great care and quality. And you got done with it a day before! Thanks for your hard work!
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Jalen
(Kia owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Evan
(Chevrolet owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast service - ended up getting done sooner than expected. Friendly and knowledgeable staff!
Customer Service - 5.0/5.0
Rachael
(Ford owner)
reviewed 7/2/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Robert
(Nissan owner)
reviewed 7/2/26
My Experience - 5.0/5.0 -
Exceptional quality and service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Exceptional Service and Quality
Customer Service - 5.0/5.0 -
Exceptional
Rachel
(Ford owner)
reviewed 7/2/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Rebecca
(Toyota owner)
reviewed 6/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Justin
(Kia owner)
reviewed 6/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Ltcol Joshua
(RAM owner)
reviewed 6/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Nathan
(Chevrolet owner)
reviewed 6/24/26
My Experience - 5.0/5.0 -
Communication and handling of the claim with GEICO was smooth. They also turned the car around in less than a week.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Abbey
(Chrysler owner)
reviewed 6/22/26
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Patricia
(Jeep owner)
reviewed 6/15/26
My Experience - 5.0/5.0 -
Along with fixing my vehicle, it was returned clean inside and out. Overall great experience!
Likely to Recommend - 5.0/5.0 -
Completed repairs quickly and my vehicle looks like nothing ever happened. Thank you!
Repair Quality - 5.0/5.0 -
Completed repairs quickly and my vehicle looks like nothing ever happened. Thank you!
Customer Service - 5.0/5.0 -
Everyone I spoke with was amazing.