Gerber Collision & Glass - Waukee

4.9 (208reviews)
95%
945 SE Alice's Rd,  Waukee,  IA  50263
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In operation 85 years.

Gerber Collision & Glass - Waukee offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (208)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with repairs frequently described as seamless, professional, and exceeding expectations. Many highlighted that vehicles were returned cleaner than expected, with several noting interior detailing as a pleasant bonus. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was another key highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers, directly from their comments, pointed to areas for improvement: one noted incomplete repairs with parts left unaddressed, another raised concerns about inconsistent completion date communications causing scheduling disruptions, and one mentioned dissatisfaction with the finished product despite good customer service. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"Gerber took great care of my car! I was very impressed with everyone with whom I dealt there and with the ..." Read more
"The work needed to be done was not completed. Some parts needed to be replaced was still in the ..." Read more
"The whole experience was outstanding, the team was amazing and made everything super easy and provided the best customer service."
"... which was greatly appreciated and a surprise! The customer service throughout the process was excellent! I always felt informed and response time of questions ..." Read more
"Everyone in the shop was terrific!! They made me feel welcome and treated me like a family member. Sometimes being a woman out there can be intimidating. ..." Read more
"Fantastic work. Done well before the expected date and my car hasn't looked this good in years. Easily the best experience I've ..." Read more
"... service!…received multiple updates during the process. Repairs completed before estimated date. Staff explained every thing they repaired . Very ..." Read more
"Yes, they were very efficient and had my vehicle done several days before the estimated date."
"Completed 2 days early"
"... They were professional, thorough and personable, AND finished the job ahead of schedule." Read more
"... repair. While the physical repair seems complete, the communication and scheduling process fell significantly short of professional standards and caused considerable ..." Read more
"... definitely going to go through Gerber because of the professionalism, great communication, and overall excellent service." Read more
"Gerber explained what the process was & kept me informed as to the progress throughout. Everyone of their team was professional and made ..." Read more
"Great communication on all aspects of the repair. End results were fantastic. Couldn't even see where ..." Read more
"Clear and timely communication throughout the whole process."

My Experience

Very, very impressed with your company. My repair was done in just a few days (I was expecting a few weeks). And your employees are exceptional--always keeping me informed. Kaitlin (sp?) And Nicole were so helpful. And when I picked up my car right at closing (traffic was horrible) a male (sorry didn't get his name) stayed after to make sure my phone synced. Very very impressed and would recommend Gerber Collision and Glass to everyone!

My Experience

Great staff. Excellent service and keeping me updated.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome work and great staff! Gabe and crew were amazing to work with

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Prompt, professional repair.

Customer Service

Knowledgeable, helpful

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Quick. Easy. Totally professional.

Customer Service

Same

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Our vehicle was completed on time and in such great condition! They even cleaned the inside which was greatly appreciated and a surprise! The customer service throughout the process was excellent! I always felt informed and response time of questions being answered was quick! I will recommend Gerber to anyone I know!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You all were great! Everything was done with great care and quality. And you got done with it a day before! Thanks for your hard work!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Fast service - ended up getting done sooner than expected. Friendly and knowledgeable staff!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Exceptional quality and service!

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Repair Quality

Exceptional Service and Quality

Customer Service

Exceptional

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Communication and handling of the claim with GEICO was smooth. They also turned the car around in less than a week.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

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