Gerber Collision & Glass - Waukee
In operation 85 years.
Gerber Collision & Glass - Waukee offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.0/5.0 -
I know there was an issue with finding parts for my car. But even with that, I was expecting you would have used some adhesive to glue all the parts down flat and there was even paint transfer still on my car that I would have thought you could have painted? You did get a lot of money from my insurance company. I guess I expected more.
Repair Quality - 3.0/5.0 -
Customer service was great. Everyone was very nice. I just wasn’t completely satisfied with the finished product of my car
Customer Service - 3.0/5.0 -
Customer service was great. Everyone was very nice. I just wasn’t completely satisfied with the finished product of my car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was very helpful. They completed the repair quickly (ahead of schedule) so that you can't tell there was damage to the area.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone in the shop was terrific!! They made me feel welcome and treated me like a family member. Sometimes being a woman out there can be intimidating. They made me feel safe and in good hands. I have, and will continue to, recommend Gerber to all my friends and family. Thank you for a great experience!!!
Returned Clean
Likely to Recommend - 0.5/5.0 -
To the Gerber Collision & Glass Customer Care Team, I am writing to express my dissatisfaction with the service I received at your Waukee, IA location for my recent vehicle repair. While the physical repair seems complete, the communication and scheduling process fell significantly short of professional standards and caused considerable inconvenience. Specific Issues: Inconsistent Repair Completion Dates: I received multiple written and oral communications from your body shop staff confirming that my vehicle would be complete on 12/19. However, the shop unilaterally decided the work was done on 12/14 and informed the rental agency of the change without my confirmation. This is unprofessional communication management and caused immediate confusion with the rental car company. Scheduling Disruption and Inconvenience: The last-minute, unconfirmed change in the completion date disrupted my planned schedules and required me to spend significant time coordinating with both your shop and the rental agency to resolve the miscommunication. This unnecessary stress and waste of time severely impacted my holiday season plans. Desired Outcome: I hope that this feedback leads to improved communication protocols at the Waukee location to prevent similar situations for future customers. Reliable completion dates and timely, confirmed notifications are essential for professional service. Thank you for your attention to this matter.
Repair Quality - 0.5/5.0 -
Dear Gerber Collision & Glass Customer Care Team, I am writing to express my dissatisfaction with the service I received at your Waukee, IA location for my recent vehicle repair. While the physical repair seems complete, the communication and scheduling process fell significantly short of professional standards and caused considerable inconvenience. Specific Issues: Inconsistent Repair Completion Dates: I received multiple written and oral communications from your body shop staff confirming that my vehicle would be complete on 12/19. However, the shop unilaterally decided the work was done on 12/14 and informed the rental agency of the change without my confirmation. This is unprofessional communication management and caused immediate confusion with the rental car company. Scheduling Disruption and Inconvenience: The last-minute, unconfirmed change in the completion date disrupted my planned schedules and required me to spend significant time coordinating with both your shop and the rental agency to resolve the miscommunication. This unnecessary stress and waste of time severely impacted my holiday season plans. Desired Outcome: I hope that this feedback leads to improved communication protocols at the Waukee location to prevent similar situations for future customers. Reliable completion dates and timely, confirmed notifications are essential for professional service. Thank you for your attention to this matter.
Customer Service - 0.5/5.0 -
Dear Gerber Collision & Glass Customer Care Team, I am writing to express my dissatisfaction with the service I received at your Waukee, IA location for my recent vehicle repair. While the physical repair seems complete, the communication and scheduling process fell significantly short of professional standards and caused considerable inconvenience. Specific Issues: Inconsistent Repair Completion Dates: I received multiple written and oral communications from your body shop staff confirming that my vehicle would be complete on 12/19. However, the shop unilaterally decided the work was done on 12/14 and informed the rental agency of the change without my confirmation. This is unprofessional communication management and caused immediate confusion with the rental car company. Scheduling Disruption and Inconvenience: The last-minute, unconfirmed change in the completion date disrupted my planned schedules and required me to spend significant time coordinating with both your shop and the rental agency to resolve the miscommunication. This unnecessary stress and waste of time severely impacted my holiday season plans. Desired Outcome: I hope that this feedback leads to improved communication protocols at the Waukee location to prevent similar situations for future customers. Reliable completion dates and timely, confirmed notifications are essential for professional service. Thank you for your attention to this matter.
My Experience - 5.0/5.0 -
Great job! Damage is not detectable. After one day of driving, everything is working well. Clear craftsmanship and high quality outcome so far. Very pleased with getting the vehicle back by January 6. Many thanks!
My Experience - 5.0/5.0 -
Done earlier than expected
My Experience - 5.0/5.0 -
Communication during the process was top notch.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Approval from insurance company is match for response.
Repair Quality - 5.0/5.0 -
Maybe send a welcome message for day of expected drop-off to your site. Notify office hours with a text, or after appointment scheduled. Automated acceptance message to confirm with expected. Just thought…
Customer Service - 5.0/5.0 -
Team appeared genuine.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The car is looking brand new! I received excellent service and was kept informed throughout the process. Thank you and Happy Holidays!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very thoughtful and courteous to your needs. They are very understanding and dont treat you like a robot. Polite and always keeping you updated on your vehicle situation. 10 of 10!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job and you can always check the website link on the status of your vehicle. Polite and trustworthy and reliable!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Team was great! Picked up my car is the snow and they gave me a tool to clean it off when I left mine at home. My mirror was frozen and not working, they allowed me to pull it inside to warm up so it would move properly! Awesome staff!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
When my car hit a deer I took it into gerber collision and they fixed up my car for me looking brand new again!! And they fixed everything that needed to be fixed I HIGHLY RECOMMEND gerber