Gerber Collision & Glass - Wilmington/Fleet (OH)
Gerber Collision & Glass - Wilmington (Fleet) offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would highly recommend to all my friends
Repair Quality - 5.0/5.0 -
I recently had my van repaired. And since it was a high roof van, this shop was only one that could do it in the area. About 40 minutes from my house and I also have a six month old son. The guys at the shop came and picked up my van and dropped it off after it was fixed. This saved me so much and I am extremely happy with this company. They were very easy to work with their deadlines were accurate and they made the process so easy so I just wanted to say thanks to the fleet side of the business and Sonny
Customer Service - 5.0/5.0 -
The customer service side of the repair was absolutely amazing. I was kept informed during the whole process.
Returned Clean
Likely to Recommend - 4.0/5.0 -
We are not going to stop using Gerber. Sonny has always worked with us well. I would have liked to have been made aware of the issues at the time instead of after the fact.
Repair Quality - 3.5/5.0 -
Most of the time, it is great. This time not so much. Parts were lost, time was extended several times. We had to have the truck towed out without being completly finished to complete some repairs that were needed at our shop. Upon inspection of vehicle once back at our shop, we found a crack in the hood. I have reached out to Gerber several times and have not recieved a response. I know they had some issues during this repair, but there could have been a little better communication so we could update our customer accordingly.
Customer Service - 3.5/5.0 -
As stated before, communication could be better. I run a service shop and know issues arise. It is easier to explain at the time it happens than after the fact. Proactive measures mean a world of a difference.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Love Gerber Collision and Glass. They are so efficient and so nice.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I gave your info to the Sprinter dealer in Dayton.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I think the process would have been smoother if it were not convoluted (county vehicle with the responsible insurance from Colorado)... made for hiccups
Repair Quality - 4.0/5.0 -
Work was performed well, but communication between owner and Gerber as well as Gerber and the insurance company was less than perfect.
Customer Service - 4.5/5.0 -
Communications were strained, but Sonny Morgan did his best to make it right.
Likely to Recommend - 5.0/5.0 -
Most Definitely. Was going to use my body shop back in Tyler,TX, but with free pickup and delivery, that service sold me, to use Gerber.
Repair Quality - 5.0/5.0 -
The Customer Service, that is given , is The Best. The convenience of Gerber picking up,and returning your equipment, to same location, is Stress Free. Communication from Chrysteena and Sonny was Top Notch. Thank you both for outstanding customer service
Customer Service - 5.0/5.0 -
100% Satisfied
Returned Clean
Likely to Recommend - 4.0/5.0 -
Just depends how quickly they need the vehicle back.
Repair Quality - 4.0/5.0 -
It just took along time to get it repaired.
Customer Service - 4.5/5.0 -
I had to call to keep checking on it.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service. Very nice to people.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Had to re do repair 4 times before I was satisfied. Poor prep work showed signs of paint separation due to silicon not being removed properly.over spray on graphics and awning arm due to not tapping off correctly. I have photos
Customer Service - 3.5/5.0 -
They had no problem redoing the work but it should not have taken 4 times to get a simple repair right. They had my unit two months and caused us to loss the sale of our camper when we had the unit promised to the buyer at a curtain date.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Meeting or exceeding expectations
Customer Service - 4.5/5.0 -
Meeting or exceeding expectations