Gerber Collision & Glass - Wilmington (OH)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent customer service

Customer Service - 5.0/5.0 -

Friendly and helpful

My Experience - 5.0/5.0 -

My husband and I are 110 per cent happy with the repair, service, and customer service we received. Everything went smooth and quick! We will definitely refer anyone that needs help. It certainly been a real pleasure working with all. God Bless! Holly and Barry P.S. Our dogs, Java and Josie are VERY HAPPY!!!

Likely to Recommend - 3.5/5.0 -

Very

Repair Quality - 3.5/5.0 -

All good

Customer Service - 3.5/5.0 -

All good

Returned Clean

My Experience - 5.0/5.0 -

Excellent quality of repair, thank you very much!

My Experience - 5.0/5.0 -

Excellent customer service. Charles explained my quote and kept in contact throughout the process. My car looks new again!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 0.5/5.0 -

The side panel was JB welded on and I have peaces flying off. I really thought it was gonna be professionally welded back on. It looks like chewed up bubblegum that was painted. it took almost 4 months to get my car back so im even more scared to do this again. Im just heart broken to see thats how it was fix

Customer Service - 2.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Charley kept me daily on the progress of my vehicle. Kept my van only a week as promised. Would highly recommend your service to everyone . Theresa

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I appreciated all the updates. The work was excellent Everyone was very nice.

My Experience - 5.0/5.0 -

The best thing I can say is that you can’t tell that it was wrecked. Super job!!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a fantastic job, you could never tell that I had hit a deer.

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

The repair took much longer than quoted and was moved to another location

Customer Service - 3.5/5.0 -

It’s mixed because I felt sometimes the customer service was good and other times the customer interaction was saucy.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Jeep looked great best it has every looked.

Likely to Recommend - 5.0/5.0 -

Will tell everyone I know about you.

Repair Quality - 5.0/5.0 -

Car looked better then when I first bought it. It was so clean. Will recommend your shop to everyone I know!

Customer Service - 5.0/5.0 -

Love your customer service.

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

workmanship

Customer Service - 3.0/5.0 -

The paint has orange peel look to it.

My Experience - 5.0/5.0 -

I want to spotlight Charles. The Front desk was very busy for a couple of days as they had a short staff. He was so thoughtful and helpful to everyone.

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 1.0/5.0

My Experience - 5.0/5.0 -

All went well. Daily updates and friendly people all around

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 2.5/5.0 -

The paint job was nice but the other parts to the job were not finished correctly. A broken clip on fender molding and missed painting on inside door jam.

Repair Quality - 2.5/5.0 -

They still have my car for a follow up fix

Customer Service - 2.5/5.0 -

Everyone has been nice but still waiting on my car to be finished

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0