Gerber Collision & Glass - Winchester (Va)

Likely to Recommend - 5.0/5.0 -

Overall, I am satisfied with their excellent body work on my car and the customer service and satisfaction they provide.

Repair Quality - 5.0/5.0 -

When I first saw my newly repaired car at Gerbers, I said, "Wow! It looks like a million bucks!" I was impressed with the overall attention to detail that was evident both on the outside and inside to make my 2015 Camry look new again. The front-end repair and paint work were fantastic along with the new windshield. The only item that had to be redone was the position of my wiper blades. The team at Gerber is professional and friendly as well as eager to deliver good results along with a first-rate experience for their customers. My car was finished even earlier than expected. I am glad I choose Gerber to do the repairs on my car.

Customer Service - 4.5/5.0 -

The positioning of the windshield wiper blades had to be redone which was a small hassle since it wasn't done correctly.

Likely to Recommend - 5.0/5.0 -

Second repair for our family here and we will return if ever needed.

Repair Quality - 5.0/5.0 -

Vehicle looks great.

Customer Service - 5.0/5.0 -

Communication was as expected. Delays were encountered as more damage than originally identified were found and I was updated appropriately.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fast and friendly service and very professional. I loved the text communication with all aspects of my car repairs. When I called, they answered all of my questions even about insurance.

Customer Service - 5.0/5.0 -

Previously answered

Likely to Recommend - 5.0/5.0 -

I would never not recommend Gerber. Big fan!

Repair Quality - 5.0/5.0 -

The service was extremely professional and the work was outstanding! Ron was great to work with and I was kept informed with every step in a convenient manner. A++++

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

From Connie at the reception desk, to Ron who assisted me with my repairs…the experience I had with Gerber was entirely positive. Fantastic customer service, and a phenomenal job done on my car. Many thanks!!!

Likely to Recommend - 5.0/5.0 -

Best experience I’ve had recently.

Repair Quality - 5.0/5.0 -

Great service, great repairs.

Customer Service - 5.0/5.0 -

Both Connie and Ron were fantastic. Wonderful customer service provided by both.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Great coordination w enterprise

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Receptionist isn’t the warmest

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am happy with Gerbers repair. Great Job!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

I got confused when I was told that my car would be ready in 12 days and then on the filling day was told rkrit was ready for pick up.This is my 2nd repair with Gerber. My previous work was excellent as was the workthis time. I hope I don't have another problem, but if I do I will go back to Gerber. They are the Best!

Likely to Recommend - 5.0/5.0 -

Gerber is the Best in all areas of customer service/repair!

Repair Quality - 5.0/5.0 -

I like the way Gerber does their business. I like how they do everything from the initial meeting to the vehicle turn back to the customer. The workmanship on my vehicle was perfect. Not only the body work but also the final clean up. I will go to Gerber if I need work on my car or my wife's car. They have a customer for life.

Customer Service - 5.0/5.0 -

Please see my previous comment! They are the Best!

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

My bumper was not fixed properly and I’ve been waiting on hearing back when they will be getting the correct one in so it can be fixed. My car also no longer beeps when I lock it and it wasn’t like that when I dropped it off.

Customer Service - 4.0/5.0 -

People are very nice.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They were very good in outlining the full process. A+

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber did an excellent job. They were professional, communicate communicated effectively, were courteous, and even when there was a slight glitch went out of their way to make sure that it worked for me. I highly recommend them.

Customer Service - 5.0/5.0 -

EXCELLENT

Returned Clean

My Experience - 5.0/5.0 -

Keep me updated on what was going on. They even cleaned the inside which was greatly appreciated. They went above and beyond. Would recommend them

Likely to Recommend - 5.0/5.0 -

Good customer service

Repair Quality - 5.0/5.0 -

Was awesome at keeping me updated about my vehicle. Good customer service

Customer Service - 5.0/5.0 -

Was very nice

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very satisfied with the service and work on my Toyota Corolla . The staff very professional and the service was very fast . Gerber did an amazing job thank you

Likely to Recommend - 5.0/5.0 -

Definitely I will recommend Gerber Collision to my friends

Repair Quality - 5.0/5.0 -

Very satisfied and very professional

Customer Service - 5.0/5.0 -

The staff was very attentive and very helpful, very good communication between them and the customers you feel welcome

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0