Germain Collision of Beavercreek

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 0.0/5.0 -

you had the truck for ONE MONTH and there was not one update during that time. in fact I had to call you to find out it was finished

Likely to Recommend - 1.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0 -

Took a month - too long in my opinion but that may be due to supply chain problems - but, since that’s becoming everyone’s excuse for everything, I would ask them to show me the specific link in the chain that was at fault. During that month, the only time I heard anything about what was going on was when I contacted them.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0 -

I am unsure what happened between the first look at the car and the subsequent pickup. There was grease and grime left behind inside, dirty portions of dashboard display, and the windshield interior is filmy. The weatherstripping still is not 100% correct.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 0.5/5.0 -

Epic fail all around. Scared to bring it back to get the hood taken care of orange peel . Real shoddy work for having as long as you did.

Repair Quality - 0.5/5.0 -

There are few paint flaws in the work I had done. I have had paint work done in the past and always had the person who painted the car always presented the car and the work done. I was handed some papers to sign and my keys. Afraid to bring it back since it took them two and half weeks to paint a hood and some buffing. I requested something from Katie in regards to some more work that the insurance wouldn’t cover and was told she couldn’t do that since you worked for the insurance company. I thought wow it’s my car and made me feel as if I wasn’t the customer. I need more paint work done to my car. My car was also dirty inside from them painting it. They didn’t even put down paper floors mat down. My number is *** *** **** if anyone would like to fix this .

Customer Service - 0.5/5.0 -

Wasn’t treated like a customer more like an insurance claim.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Never

Repair Quality - 0.5/5.0 -

Lots of issues after repair. Car was in 4 wheel drive low and had dried mud dropping off the rear quarter panels as I was driving. Additionally, the clear plastic protecting strip on my passenger door was removed for no reason. That wasn’t free and I have to pay for it again.

Customer Service - 1.0/5.0 -

I regret listening to my friends who said this place was solid.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I tell everyone to go there

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They did great work!

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

Germain didn't email or call me with updates, I had to contact them on the status of my car. I was told the car would be ready in 2 to 3 weeks and it was 25 days. Since I just picked the car up 3 days ago I have not had to return the car for any issues. Is a little early to determine if anything is going to be an issue. When I went to retrieve my car I was a bit surprised that the keys were handed to me and I was told the car was in the parking area. I expected someone to walk out with me to review the repairs and paint.... I am used to having oil changes, etc at the dealership and the car is either brought to me or the service manager walks to the car with me. Other than that issue the staff was easy to work with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was highly satisfied with the customer attention I am always given from the Germain employees.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 4.5/5.0 -

Although the wait time was long, I would recommend this shop. Would certainly make a difference if using insurance rental coverage..

Repair Quality - 4.0/5.0 -

Extended period of time repairs took… although this may be for circumstances beyond their control. Updates would be helpful in planning alternate transport plans during time when car was in for bodywork.

Customer Service - 4.0/5.0 -

Previous comment applies. That said, the employees who processed me in and out were very polite, friendly, and respectful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.0/5.0 -

Since the repair took longer than expected, it would have been good if they had initiated the contact saying it would be longer than expected. Several time they said it would probably be done by such and such. Two or three days after that I ended up calling to find out status. Even an email or text is better than no word. I realize backorder happen but call and give status, even if to say no change in status.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very smooth process, especially when dealing with the insurance companies.

Customer Service - 5.0/5.0