Germain Toyota Collision Center
In operation 79 years, 44 years at this location.
We are a Toyota Certified Collision Center that is dedicated to provide great customer service thru training, proper repair procedures, good team work, communication and hard work. We specialize in Toyota repair but are certified in Nissan, Infiniti, FCA, Hyundai and KIA. We've been repairing vehicles for more than 35 years. Here at Germain Toyota, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the greater Columbus area. I-Car Gold Collision Center Top of the Art Equipment 16 Staff Members Life Time Warranty
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Abit frustrated. We got the car back and parts were missing on the car. One of the parts that is on the interior trunk was tossed under the backseat. We had lights missing from the front bumper when the damage was done to the back? We then coordinated to go pickup the missing parts and one of the technicians told us to go to a different department when he had our missing parts. By the time we went back to the colossians department it was closed. We STILL don’t have our missing parts and wasted an hour of our time. Definitely not interested in having anymore work done here.
Customer Service - 2.0/5.0 -
Brian was pleasant and kind to talk to while one of the employees we spoke to in the collision department was dismissive and not very willing to help. Told us we were in the wrong place to pickup our parts and told us the wrong place and we still haven’t picked up our missing vehicle parts.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
My van work is good enough. But I wouldn’t tell someone how great it is and tell the To go there either. The people I was in contact with at Germaine were wonderful to work with though
Repair Quality - 3.5/5.0 -
It’s not perfect, but it’ll work.
Customer Service - 5.0/5.0 -
Rich and the lady at the desk were both great to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Good customer service
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Didn't think the repairs would take that long. But I know it was due to waiing on parts
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I loved that I was updated on their every move. These guys were kind, and made me feel good about leaving my car in their hands.
My Experience - 5.0/5.0 -
Thank you Rich for all your help getting my daughters Corolla looking fantastic!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Their work was excellent and the car was returned before they said it would be done. Great job all overe
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is the second time I filled this out (just wanted you to know)
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Professional, helpful, and kind. Went out of the way on multiple occasions, both times helping me out after they closed.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Took 4ever to fix minor damage
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Extremely happy with the professionalism and skills of your staff.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
I didn't think I will ever, but if someone wants to take the risk is up to them.
Repair Quality - 0.5/5.0 -
I dropped my car off at 8:30 a.m. and called several times throughout the day to check on the status, but no one answered. At 3:00 p.m. I finally reached someone who said they would call me back. At 4:22 p.m. I received a voicemail saying they couldn’t fix my car and that they would provide an update on Monday. It was very unprofessional to leave me waiting all day without any updates.
Customer Service - 0.5/5.0 -
Very disappointed and unprofessional
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
The body work looks great. However the wheel well molding on the driver side was not secured properly and it is bent now due to driving on the freeway it was flapping in the wind. I spoke with someone at the shop and they are ordering new molding and is suppose to call us when the part is in. After that matter is taken care of I will give a higher mark.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
See precious comments.
Repair Quality - 5.0/5.0 -
Rick was very professional. Rick kepted us apprised of any updates if they were good or delayed.
Customer Service - 5.0/5.0 -
See previous comment.