Germain Toyota Collision Center
In operation 79 years, 44 years at this location.
We are a Toyota Certified Collision Center that is dedicated to provide great customer service thru training, proper repair procedures, good team work, communication and hard work. We specialize in Toyota repair but are certified in Nissan, Infiniti, FCA, Hyundai and KIA. We've been repairing vehicles for more than 35 years. Here at Germain Toyota, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the greater Columbus area. I-Car Gold Collision Center Top of the Art Equipment 16 Staff Members Life Time Warranty
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mike at the collision center very nice and professional. When I call to get update on my cars he was always available to speak to. They did an amazing job with my car.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks immaculate and you can't tell where the accident was.
Customer Service - 4.0/5.0 -
It would have been nice if they were better at giving updates on why my car was being delayed due to parts and when the estimated time done changed. I felt like I was reaching out more than I should have to get those updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rich and Mike specifically were amazing. They both answered my questions, gave me a realistic expectation on the repairs, worked with me on my pickup time AND detailed my car. If I could give an 100/10 rating, I would.
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 4.0/5.0 -
Good work
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
They did a good job.
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 5.0/5.0 -
Great work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would also explain to them about the length of time it would possibly take
Repair Quality - 5.0/5.0 -
It took a long time but I was happy with the work
Customer Service - 5.0/5.0 -
I was updated twice a week so I was grateful for that.
My Experience - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Abit frustrated. We got the car back and parts were missing on the car. One of the parts that is on the interior trunk was tossed under the backseat. We had lights missing from the front bumper when the damage was done to the back? We then coordinated to go pickup the missing parts and one of the technicians told us to go to a different department when he had our missing parts. By the time we went back to the colossians department it was closed. We STILL don’t have our missing parts and wasted an hour of our time. Definitely not interested in having anymore work done here.
Customer Service - 2.0/5.0 -
Brian was pleasant and kind to talk to while one of the employees we spoke to in the collision department was dismissive and not very willing to help. Told us we were in the wrong place to pickup our parts and told us the wrong place and we still haven’t picked up our missing vehicle parts.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
My van work is good enough. But I wouldn’t tell someone how great it is and tell the To go there either. The people I was in contact with at Germaine were wonderful to work with though
Repair Quality - 3.5/5.0 -
It’s not perfect, but it’ll work.
Customer Service - 5.0/5.0 -
Rich and the lady at the desk were both great to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Good customer service
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Didn't think the repairs would take that long. But I know it was due to waiing on parts