Germain Toyota Collision Center
In operation 79 years, 44 years at this location.
We are a Toyota Certified Collision Center that is dedicated to provide great customer service thru training, proper repair procedures, good team work, communication and hard work. We specialize in Toyota repair but are certified in Nissan, Infiniti, FCA, Hyundai and KIA. We've been repairing vehicles for more than 35 years. Here at Germain Toyota, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the greater Columbus area. I-Car Gold Collision Center Top of the Art Equipment 16 Staff Members Life Time Warranty
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
One of your employees took my handicap card.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The one recommendation I would give would be to give customers a date that is later than you know you can meet. And then when the vehicle is done before then, they are pleasantly surprised. This is the approach companies like Apple use for delivery of their products and it puts the customer in a surprise/excited frame of mind; versus the “give a date we hope we can meet and when we don’t there’s disappointment” for the customer. You guys did great work (from what I’ve seen so far) and the weekly updates were appreciated. Overall the timeframe was very respectable. It was a little less than a month. But quote me 5-6 weeks and when you’re done in 4 I’m over the moon. All that aside—I appreciate the work you did and thanks to all involved.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were friendly and helpful and made sure to let me know if there were and changes in completion.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, great communicatio throughout the process, overall great experience with the team at Toyota
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Took a little longer than expected, but that is okay. Gabby kept me informed. It’s nice that you all took care of returning my rental vehicle to Enterprise. Thanks for cleaning my RAV4 when all done with repairs!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My son is in school in Ohio, and he will absolutely bring his car to Germain for maintenance and/or whatever else is needed.
Repair Quality - 5.0/5.0 -
We actually brought our truck in to be fixed but it was deemed a total loss because of frame damage. Germain was so helpful throughout the process.
Customer Service - 5.0/5.0 -
We were dealing with Germain from out of state, and they were so helpful and responsive when I called.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Excellent fit and finish to replace rear bumper.
Customer Service - 4.0/5.0 -
Communication needs to be improved. I called several times and had to leave voice mail messages with no responses to my calls.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly staff that kept me well Informed throughout the process. Collision repairs appear flawless…
Customer Service - 5.0/5.0 -
Friendly and kept me well informed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I missed items, how am I going to recommend?
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
Because when I report two missing item, he just said can order from Amazon. Supposed to be ask shop person who work on my truck.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
I called and voiced my concerns & complaints , I just hope they do better. At this point I’m just going to switch locations.
Customer Service - 2.0/5.0 -
Combative
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good care in details