Gilchrist Chevrolet
Gilchrist Chevrolet Collision Center is a family run business that is proud to serve the Southwest Houston area. Our I-car certified Collison team has a combined experience of over 150 years in the Collison industry. Our unique team is able to work on all makes and models and has great relationships with all insurance companies. We strive for quality and safety using all the advanced technology that we have access to. Not only will you get a great repair and great customer service from our Collison center you are given a lifetime warranty on all paint and body work.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0 -
Did a very good job
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The turnaround time was fast and my car looks great! The pricing for parts and labor were fair and everyone was helpful and friendly!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service from start to finish.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I’m not someone who typically leaves reviews. However, if this helps someone else avoid a scenario similar to the one I endured, it’s worth it to me. I dropped my car off at the collision center on 12/15. I was informed my car was ready for pickup on 01/02. I dropped my rental car off at the same time and left. Unbeknownst to me, my steering wheel was still sideways and my car veered if I let go of the wheel. I was informed there was “no tire damage” so a tire alignment wasn’t performed and “insurance wouldn’t cover it.” After a brief discussion with the collision shop, I brought my car back the following day. Meanwhile, I also noticed paint overspray on my windows and the rear of my car. When I brought my car back, I was told the overspray was “sap.” Then, I spent over 7 hours at the dealership, my car underwent 3 separate tire alignments, several test drives with a technician in the car who initially told me my car was fine when he drove it alone and retracted his statement when we drove together and I let go of the wheel and crossed all 3 lanes on the service drive immediately. This back and forth went on several times over the course of those 7 hours until we ultimately determined it was my tire. I couldn’t start the process to get the tire replaced until the collision shop opened the following Monday. The new tire was approved and available for me to drop in for replacement. I showed up on 01/05, sat there for over an hour before I was informed the tire balancing machine was down and I’d have to come back on a separate day. Finally, I show up today after calling to confirm all of the equipment was working and I could be seen. I sat there for almost 2 hours before getting my tire replaced despite being told it was a ~20 minute job. I understand waiting but being told 20 more minutes and having to wait that plus an additional 40+ minutes is ridiculous. It’s so incredibly inconsiderate to not only be dishonest but to waste people's time in the way I’ve endured by this service department. I will cross state lines before I ever consider coming back and I can’t reiterate that differently. I’m thoroughly disappointed.
Customer Service - 1.0/5.0 -
Please see previous comment
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great group to work with. Very impressed with them. My car looks wonderful but hope I don't 't need them any time soon!
Customer Service - 4.5/5.0 -
Always remembered my name.
Returned Clean
My Experience - 0.0/5.0 -
The job is bad may truck is dirty and the repair looks terribly 😔 i want to talk to the manager
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Didn’t like service at all.
Repair Quality - 1.5/5.0 -
Wasn’t satisfied with service. Car repair wasn’t completed on a timely manner. That costed me an additional $580 in rental fee plus the $1021 insurance company paid out.
Customer Service - 1.5/5.0 -
No professionalism
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The team failed to call me to give me updates on my vehicle’s progress. Only recently did I find that I am missing my trailer hitch cover and lock. The team did not call to ask how to remove it (the key was in the glove compartment). I have no idea what they did with it, but I doubt they spent the time to cut through quarter inch steel so my best hunch is some shop guy stole it. To say I am dissatisfied is an understatement. The team’s lack of ability is astonishing if not deliberate. I should have progress updates as well as calls for when there is an obstacle in the way of repairing something. I will not be using the shop again. You have lost a 5+ year customer due to the team lack of communication. I have no idea how you all are still in business or continue to operate.
Customer Service - 0.5/5.0 -
See the previous review for my recommendations for how to improve communication because there is an obvious lack of ability to communicate.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
The repair was sub par. I can look at where the damage is and still tell there is damage there. When I picked the car up it was raining so I didn't assess it well. The bumper is not flushed to the car because the damage was not repaired correctly.
Customer Service - 1.5/5.0 -
I had to keep calling to receive updates on the vehicle. It took 3+ weeks for a poor repair to be done. I brought my vehicle here because I thought yall was certified. This definitely was not certified work.
Likely to Recommend - 5.0/5.0 -
This city makes sure I don’t have many friends, but I’ll see what I can do.
Repair Quality - 5.0/5.0 -
I had the convertible top replaced. They were able to salvage parts from the damaged top saving me money.
Customer Service - 5.0/5.0 -
Ruben was always polite working with me through every step of the process.
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
The communication from this dealership has been wholly unacceptable. The individual assigned to my vehicle has demonstrated a complete lack of urgency leaving several issues with my car unresolved. I have not received any follow-up regarding when the vehicle should be brought back in for correction. At this point, it is clear that I will be forced to initiate contact myself simply to obtain basic information. This level of negligence and disregard for customers is entirely unacceptable. The clerk at the front desk is sweet and seems to go above and beyond within her means and the guy in a vest maybe a manager is nice
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
They took care of everything thumbs up
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good customer service , even if no repair done.
Customer Service - 5.0/5.0 -
Very good customer service, even if no repair done