Girard Ford Collision Center

4.8 (844reviews)

97%

(860) 889-2601

450 West Thames St, Norwich, CT 06360

97%

450 West Thames St
Norwich, CT 06360

Get Directions Website Email

Schedule an appointment at Girard Ford Collision Center

Book Appointment

About Girard Ford Collision Center

450 West Thames St
Norwich, CT 06360

Get Directions Website Email

Schedule an appointment at Girard Ford Collision Center

Book Appointment

At Girard Ford Collision Center, we put you first. We understand that your vehicle is a major investment and that’s why we strive to provide you with the best service available. Walk-ins are always welcome or you can schedule an appointment online/over the phone. We offer complimentary estimates and will even forward our estimate to your insurance company. Haven’t filed a claim yet? We have relationships with most insurance companies and can help walk you through the process. We take limited appointments online as to not overload our schedule. If you do not see an appointment time that works for you, please reach out to us directly and we'd be happy to accommodate!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 4:30 pm
Tue	8:00 am - 4:30 pm
Wed	8:00 am - 4:30 pm
Thu	8:00 am - 4:30 pm
Fri	8:00 am - 4:30 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (844)

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Newest
Rating

764 Customers Rated

5 Stars

78.8% Complete

(665)
4 Stars

7.9% Complete

(67)
3 Stars

1.3% Complete

(11)
2 Stars

0.6% Complete

(5)
1 Star

0.5% Complete

(4)
< 1 Star

1.4% Complete

(12)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its high-quality repairs, with many noting their vehicles were returned in like-new or showroom condition, often including impressive detailing. Communication was a standout strength, as customers appreciated regular status updates via text and calls throughout the repair process. Timeliness was well-received, with several repairs completed ahead of schedule. The staff was widely described as friendly, courteous, and professional. A few customers noted areas for improvement, including vehicles being returned in an unclean state, occasional delays beyond the promised date, and inconsistent greeting experiences upon arrival, all as shared directly in their feedback.

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Service Quality
Communication

"... and kept me updated throughout the whole process. Very high quality workmanship!" Read more

"Consistently great!! Would never use another body shop!!"

"Keep up the excellent work. My car was delivered spotless; looked and felt brand new."

"Everyone was amazing had a good team that got it done the best part was the detailing inside of the car thank you guys for ya hard work….."

"They do what it it takes to make sure that the customer is satisfied with the repair, in my case I needed to go back in to get my alignment ..." Read more

"Great service and great communication with status updates! Couldnt have gone smoother!"

"They communicated every step of the way and made sure I had my truck in time for the holidays. ..." Read more

"... when I had questions and answered them thoroughly. They kept me updated through the whole repair process." Read more

"The team kept me informed throughout the repair. The repair was completed with high quality. Everyone ..." Read more

"... greeted warmly, and at times I was not greeted at all. Communication was often unclear and did not consistently go the extra mile to ensure understanding or a positive ..." Read more

Service Quality
Communication

Service Quality
Communication