Girard Ford Collision Center

4.8 (846reviews)
96%
450 West Thames St,  Norwich,  CT  06360

At Girard Ford Collision Center, we put you first. We understand that your vehicle is a major investment and that’s why we strive to provide you with the best service available. Walk-ins are always welcome or you can schedule an appointment online/over the phone. We offer complimentary estimates and will even forward our estimate to your insurance company. Haven’t filed a claim yet? We have relationships with most insurance companies and can help walk you through the process. We take limited appointments online as to not overload our schedule. If you do not see an appointment time that works for you, please reach out to us directly and we'd be happy to accommodate!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (846)

My Experience

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My Experience

I’m extremely happy with the service and communication from the team! I really appreciate the status updates text notifications and the estimated timelines were met with no delays! I couldn’t be happier with the service!

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Repair Quality

Great service and great communication with status updates! Couldn’t have gone smoother!

Customer Service

Great service and great communication with status updates! Couldn’t have gone smoother!

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Repair Quality

They do what it it takes to make sure that the customer is satisfied with the repair, in my case I needed to go back in to get my alignment looked at again and they identified a small additional repair that was required they worked quickly with the insurance company to modify the claim make the repair same day and I was back driving the vehicle and going down the road smoothly happily safely and quietly, and I couldn't ask for more than that.

Customer Service

Very good and friendly and professional demeanor.

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My Experience

Yes i was completely satisfied with the work that was preformed on my vehicle thank you.

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My Experience

Excellent customer service.

My Experience

Great customer service. I was given an accurate estimate to complete the work. I was kept informed and updated when the work was nearing completion.

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Returned Clean

My Experience

When I picked up my car it looked fantastic inside and out. Everyone that I dealt with during the process was helpful and kind. Thank you.

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Repair Quality

Car looked amazing inside and out. All the staff I dealt with during the process were helpful and kind. Thank you

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My Experience

My Experience

Repairs were done reasonably quick. Can’t tell that the car was in an accident. Very pleased.

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My Experience

I really liked that I was updated often with what was going on with the car. It made life easier with having a rental.

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How I was updated on my car A lot of times places don’t give you updates. They were right on top of it and let me know everything that was going on.

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Each time I entered the office, I was not greeted warmly, and at times I was not greeted at all. Communication was often unclear and did not consistently go the extra mile to ensure understanding or a positive experience.

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