Girard Ford Collision Center

4.8 (846reviews)
96%
450 West Thames St,  Norwich,  CT  06360

At Girard Ford Collision Center, we put you first. We understand that your vehicle is a major investment and that’s why we strive to provide you with the best service available. Walk-ins are always welcome or you can schedule an appointment online/over the phone. We offer complimentary estimates and will even forward our estimate to your insurance company. Haven’t filed a claim yet? We have relationships with most insurance companies and can help walk you through the process. We take limited appointments online as to not overload our schedule. If you do not see an appointment time that works for you, please reach out to us directly and we'd be happy to accommodate!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (846)

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The staff was very nice; however was given two hours notice on a three day weekend to get my car. Returned call immediately and never received a response.

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Excellent service from office staff very friendly

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The car was delivered to me filthy, the entire interior is covered in dust and really should be sent to a professional detailer. Also, there were a few other items like paint or something on the passenger seat and I felt like I was being called a liar. It's almost as if you need to take time stamped photos of every single part of your car before to take it to these places to have the work performed. Why would I make these things up?! I know how I left my car and I know how it came back. Instead of doing the right thing and pleasing the customer, you have to argue with them.

Customer Service

Very polite when I had the car appraised, when I came to pick it up, I walked in the door, both individuals were sitting at their desks and failed to look up or acknowledged that I was there. I could have been a person with a weapon standing there and they wouldn't know it! I stood there for what seemed like a lifetime. It was awkward and rude

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It would have been nice to have a few more updates not initiated by me

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My Experience

Very happy with the work done on my car it looks brand new!!!

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My car looks new! Very nice customer service department

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Couldn't ask for anything better

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My Experience

Yes . Very good

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Shelly was awesome!! The last thing you want to be doing is get your car repaired due to an accident. She actually put me in a good mood sitting and talking with her and made me want to go back and highly recommend them for anything your vehicle may need. Pleasurable experience under a normally stressful circumstance. Thanks Shelley!

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Returned Clean

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