Girard Ford Collision Center

4.8 (846reviews)
97%
450 West Thames St,  Norwich,  CT  06360

At Girard Ford Collision Center, we put you first. We understand that your vehicle is a major investment and that’s why we strive to provide you with the best service available. Walk-ins are always welcome or you can schedule an appointment online/over the phone. We offer complimentary estimates and will even forward our estimate to your insurance company. Haven’t filed a claim yet? We have relationships with most insurance companies and can help walk you through the process. We take limited appointments online as to not overload our schedule. If you do not see an appointment time that works for you, please reach out to us directly and we'd be happy to accommodate!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (846)

Likely to Recommend

Repair Quality

They did a tremendous job in repairing my truck. There was an evident effort and caring in their work that I have not seen in many shops.

Customer Service

Very accommodating in regards to working with my work schedule and trying to expedite the repair time. Also, took the time to thoughtfully answer questions and explain how the process worked.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Extremely knowledgable and friendly!

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Shelly is very kind!!

Likely to Recommend

Repair Quality

Customer Service

Shelly was very kind throughout the whole time!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Awesome customer service and the vehicle looked great. They really did a excellent job.

Likely to Recommend

I have already refered some friends there.

Repair Quality

The workmanship is awesome, you can't even tell the car was fixed.

Customer Service

The customer service was oustanding in every way.

My Experience

Outstanding service !!! Beautiful job !!! Cannot tell that the damage ever happened. Would recommend Girard Ford to anyone in need of auto body repair. Thank you !!!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Service was exceptional. Communication on my vehicle was on point. Thank you again from me and my family.

Likely to Recommend

Repair Quality

Best service I've ever had

Customer Service

Nice and informative

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

They were fast, professional, timely, and my jeep was better looking than before the deer hit it.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

My wife brought her car to them for warranty work on the transmission, and as she drove away from the dealer ship, it overheated due to a punctured radiator on the fan side. Girard said it was a coincidental event, but fixed it anyways as it was still under warranty. The transmission problem was not fixed, it is now worse than it was before, as they did not do the repair in accordance with the technical service bulletin from Ford. I brought my car to them for body work, and I'm disappointed that they thought the work they did was acceptable when it looked terrible. I brought my wife's car in for body work, and although the body work looked great, the steering rack was broken, and I've been told there's no way they could've done anything to break it. Which I find hard to believe as it worked perfectly before I gave it to them. I will be filing a complaint with the better business bureau, as I feel something suspicious is going on inside there.

Repair Quality

the first vehicle I brought to them required additional work due to damage that was done while it was in the shop

Customer Service

Shelly was very helpful and did everything she could to ensure I was pleased

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Your customer service was excellent, they kept me informed of my car repairs on a daily basis and I have and will recommend your body shop to others. Michele Messick

Likely to Recommend

Repair Quality

Customer Service