Girard Ford Collision Center

4.8 (846reviews)
96%
450 West Thames St,  Norwich,  CT  06360

At Girard Ford Collision Center, we put you first. We understand that your vehicle is a major investment and that’s why we strive to provide you with the best service available. Walk-ins are always welcome or you can schedule an appointment online/over the phone. We offer complimentary estimates and will even forward our estimate to your insurance company. Haven’t filed a claim yet? We have relationships with most insurance companies and can help walk you through the process. We take limited appointments online as to not overload our schedule. If you do not see an appointment time that works for you, please reach out to us directly and we'd be happy to accommodate!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (846)

My Experience

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I really appreciate Girard Ford, I came in about 15 minutes after my accident. They gave me an estimate and I called my insurance and I was all set within an half an hour. They took my car the same day. This is my second time working with them after a car accident and I am pleased both times. Thanks so much.

Customer Service

My Experience

My vehicle repair was completed ahead of schedule. I received excellent communication by Gerard Ford’s team. I was contacted regularly from the beginning of the repair appraisal, during the repair to advise me if there were any changes or any other problems that may or may not have come to light,, and then finally I received a call that the work had been completed. The office staff were professional and friendly. I felt relief once I realized my vehicle was in good hands. The work completed was to my 100% satisfaction. My overall experience was great. It is very stressful to have damage to your vehicle, but the level of care and customer service that Todd and his team at Girard Ford provided made all the difference in the world! In a world for customer service seems to be a thing of the past, this team went above and beyond and provided me with that old fashion sense of customer care setting the bar high for its competitors.

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The work looks absolutely perfect!

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The wheel rim was repaired rather than replaced. While I understand that this was a decision probably directed by USAA, the repair is quite obvious and it would have looked better if the rim were replaced. Otherwise I am quite satisfied with the work performed.

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Ken was very professional. I couldn’t have had a better experience with the entire process. I had a thorough explanation throughout the process. I can’t thank them enough.

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Good communication from the dealer, Tod, …however the auto-emails were irritating because they were wrong. It was completed a week earlier than first expected. The car looks perfect, …and appreciate the detailing!

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My Experience

First, I want to thank Virginia for being so helpful and knowledgeable about the whole process with using my insurance when I first arrived. Also thanks to Kate and i believe Todd or Tom. not sure if I heard name right. Second, I am so surprised on how my truck was cleaned and detailed. It was amazingly clean like just out of showroom. Fantastic job. Don't know who did it, but thank you. I did have to call to see when it would be done. the computer generated date was wrong. So I am glad I called because I had a rental car. I would 100% recommend bringing your vehicle here. Might even buy a new one from here because of the customer service. Thank you

My Experience