Girard Motors, Inc.

Likely to Recommend - 5.0/5.0 -

Excellent repair and excellent customer service.

Repair Quality - 5.0/5.0 -

Was kept updated on p[rogress. Stephanie was excellent.

Customer Service - 5.0/5.0 -

Customer service was excellent

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The whole process was transparent, great communication and all promised kept Great quality work in the promised timeline

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks great , and the service was excellent from start to finish, great communication too

Customer Service - 5.0/5.0 -

Customer service was excellent

Likely to Recommend - 0.5/5.0 -

I would pick 0 if it was an option.

Repair Quality - 3.0/5.0

Customer Service - 0.5/5.0 -

Woman in body shop is unbelievably rude, and is obviously extremely annoyed with any questions ans unwilling to be helpful.

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 2.5/5.0 -

They changed my estimated complication date three times

My Experience - 5.0/5.0 -

Girard Motors truly went above and beyond for my family when we needed it most. From the moment I walked in, I was treated like family. They fixed our family vehicle quickly, efficiently, and with such care that the entire process was completely painless and stress-free. Their communication, honesty, and kindness made a difficult situation so much easier, and it’s rare to find a place that genuinely puts people first the way they do. I am incredibly grateful for their work and would recommend Girard Motors to anyone without hesitation.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

great job, looks like new

My Experience - 5.0/5.0 -

Great service & GREAT People. Thank you all. Happy New Year

Likely to Recommend - 2.5/5.0 -

The reason being the delay in completing the car aside from small details in the painting of the hood

Repair Quality - 2.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very thankful that I chose Girard to repair my car. It looks like new and my experience was great. A tip of the hat to all the staff who were involved.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 4.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

I an happy with everything. My only small issue was when i was going to get into my car in the lot, after key hand off. the office girls pointed/sent me to the wrong side of the building, and i couldn’t find my car. No biggie!!! However, I asked a worker before i stepped outside (who sat on his phone) and then went outside and asked another worker, who was walking by, for help. I was told “oh its prob on the other side” so i walked thru again … no one showed me to the car. Which was just really strange bc i was actively lost. And the male on his phone didn’t offer help after he saw me walk back in, either. A little hard to find your Nissan in an entire lot fulla nissans. Otherwise everything else was totally fine!

My Experience - 5.0/5.0 -

My experience with everyone was GREAT.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very happy with my experience. Everything went great.

Customer Service - 5.0/5.0 -

Very happy with my experience. Everything went great.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Job was done well & timely. Staff was friendly & communicated well. The texts regarding status were nice too.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

I’m not sure. I would’ve given it a 10 and I believe I did give a. The first time around when I used them a year or so ago, but I would say until they get their painter replaced I don’t think I would recommend them or at least if I did… I would tell the person to call first to see if they have filled their painter spot and then if they have replaced one of their painters so that they’re back up to full capacity yes I would recommend them. But if they’re still down a painter, I would say you know what try somebody else.

Repair Quality - 5.0/5.0 -

The duration of how long it took was frustrating. Four weeks unbelievable. I’m sorry you guys lost your painter like a day or two before my car came in. But it cost me an additional three weeks to rent a van. And different people gave me different answers. One person said it was totally because they were super backed up because they had a painter quit and another person like three weeks in to this week. Said oh it’s really because the parts are back ordered. This is only the second time I’ve needed Gerrard services and the first time was fabulous. It was less than 10 days total including weekends. I will say that once you bring the car in they do keep you informed and it’s easy to rent a car from enterprise in Groton and leave it at Girard site, etc. and that respect is very convenient. But like I said, everything was great except the actual duration four weeks was a long time.

Customer Service - 4.5/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

The customer service was excellent, especially the girls at the front, but as for the repair, it was very expensive for the work done.

Customer Service - 5.0/5.0 -

The customer service was excellent, especially the girls at the front, but as for the repair, it was very expensive for the work done.

My Experience - 0.0/5.0 -

The antenna from my roof is missing. Like it was unscrewed

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0