Glassman Body Shop

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

On time as promised. He was knowledgeable and kind

Customer Service - 5.0/5.0 -

Excellent

Likely to Recommend - 3.5/5.0 -

Work was good, just slow

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

Did not hear from themas often as I had hoped. Had to hunt them down to get answers.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I would recommend this body shop every day and twice on Sunday ! No exaggeration !

Repair Quality - 5.0/5.0 -

The work was impeccable and Liz is absolutely the best !

Customer Service - 5.0/5.0 -

Liz is absolutely invaluable and provided the best customer service bar none !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was very pleased when I received my vehicle back! It was a flawless repair, and I also was made aware of a missing sensor that was also replaced. While it was a little longer than I anticipated, I do understand there was some confusion with my insurance company and payment. Outside of that, I’d both recommend Glassman and utilize their services again should I need them!

Customer Service - 5.0/5.0 -

Absolutely wonderful staff! Everyone was helpful and insightful!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Good job. Professional staff

Repair Quality - 5.0/5.0 -

Thank you

Customer Service - 5.0/5.0 -

Thank you

My Experience - 5.0/5.0 -

Danny answered any questions that I had. Also he explained everything to me and the car looks amazing!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Danny and the body shop did amazing job on my son’s car. And answered any questions that I had.

Customer Service - 5.0/5.0 -

Everyone was excellent

My Experience - 0.0/5.0 -

When the key is in the ignition, it gets sticky between keeping the car running and turning it off. Not smooth at all. I called the Body Shop and I have to somehow get the car back there. I run a business between 9am and 5pm so it’s not easy to get there without losing sales. Any suggestions? Bruce Beattie 313-549-8987

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were communicating very well and always updated me with my vehicle

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 4.5/5.0 -

Liz and Danny were polite and helping. Communication could be better. The time it took to get parts unacceptable. Lack of urgency & push to get parts.

Customer Service - 4.5/5.0 -

polite and helpful, particularly Liz

Likely to Recommend - 4.0/5.0 -

Have all your paperwork in order.

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

Liz questioned my integrity and intelligence concerning my insurance payment.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

The staff was great! The receptionist was very helpful! Car looked great plus they squeezed me in because my lease was ending and job was small.

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Tentative

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Good

Returned Clean

Likely to Recommend - 0.5/5.0 -

I would never recommend this place and their poor customer service to anyone and I will never use Glassman ever again.

Repair Quality - 2.0/5.0 -

This place is beyond unprofessional. Pictured below is the damage I needed fixed. I dropped my car off 11/13 (after waiting one month to be able to drop it off) and could not get it back until 12/14. This place does not care about customer service satisfaction. I got no updates until I called and if I called too much the receptionist just hung up or transferred my call to the service desk. I was given miss information on when repairs where being done, and when I told them I knew they were misrepresenting the dates (my insurance company was sending updates on estimates and payment dates) their stories changed on why was car was taking so long. 6,000 dollars and one month later I have my car back and will never in life recommend or use this company again. I gave a 4 only because the work look okay but I would never use this place again.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0