Glassman Body Shop

Likely to Recommend - 0.5/5.0 -

I would never recommend this place and their poor customer service to anyone and I will never use Glassman ever again.

Repair Quality - 2.0/5.0 -

This place is beyond unprofessional. Pictured below is the damage I needed fixed. I dropped my car off 11/13 (after waiting one month to be able to drop it off) and could not get it back until 12/14. This place does not care about customer service satisfaction. I got no updates until I called and if I called too much the receptionist just hung up or transferred my call to the service desk. I was given miss information on when repairs where being done, and when I told them I knew they were misrepresenting the dates (my insurance company was sending updates on estimates and payment dates) their stories changed on why was car was taking so long. 6,000 dollars and one month later I have my car back and will never in life recommend or use this company again. I gave a 4 only because the work look okay but I would never use this place again.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am a very demanding customer with an irrational emotional attachment to my car. Glassman met all of my demands and exceeded my expectations.

Customer Service - 5.0/5.0 -

The cast of crew members at Glassman is professional and too notch.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great Work!

Customer Service - 5.0/5.0 -

Nice

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car was repaired and clean ..you couldn't tell it was damaged at all

Customer Service - 5.0/5.0 -

Very nice and professional

My Experience - 0.0/5.0 -

Still having problems with Hazzard or warning ⚠️ on dashboard. Also some steering adjustments needed

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You guys are awesome! Everything went smoothly. Plus you went above and beyond, and cleaned out my truck, Thank you, for an excellent experience!

Customer Service - 5.0/5.0 -

Great staff, very helpful and knowledgeable

My Experience - 5.0/5.0 -

I have been nothing but impressed since my Outlander was dropped off! The quick response to my emails with questions about my repair and phone calls keeping me posted on the status. When I picked up my vehicle today she looked brand new! Thank you so much ♥️

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I could not be happier with the service I have received at Glassman.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was great I received a loaner. My car looks great. Everyone was always nice and friendly

Customer Service - 5.0/5.0 -

Great

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Overall I had a great experience with the collision shop. Danny was very thorough and keep me updated during the process. The only disappointment was my Kia coupon for $100 off my deductible was lost even though I presented before service was performed. As of right now, nothing has been done to remedy that.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0 -

Thanks for working this claim so very efficiently., and dealing with the Bodyshop unsatisfied issues and workmanship.

Customer Service - 3.5/5.0 -

Body parts do not fit properly due to an extra part they should have not replaced. Then they ran into a part spec’s issue that would line up to existence structure. The extra cost to Ins. Company and cost to me should be adjustable and or refundable.

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

My car was totaled which is unfortunate. But what made it worse is the gentleman at the body shop told me the insurance company (State Farm) was good to go with the repairs and the cost would be under it thresh hold. He turned out wrong obviously. All I ask is in the future, don’t get happy feet calling your customer until you get under the hood and see there is worse damage. I’m unclear on the situation but there has to be a better way to communicate with the insurance company so you don’t give false information to your customer.

Customer Service - 1.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

The reason for this is due to not completing the job as promised and the day I received it I spoke with someone cause I had concerns and I was told they didn’t have a day for me then hours later I was told to come pick up my vehicle and I was put in a bind due to not have a second person with me and I had to retrieve my vehicle so it wouldn’t be kept over the weekend causing me to have to leave my rental car on private property until I was able to come back for it due to mis informed information I was given when I called and asked was they sure my truck wouldn’t be ready for pick up mad they was very sure it wouldn’t be

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Good one was helpful, friendly and knowledgeable, and conducted themselves in a very professional way

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0