Glassman Body Shop

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Glassman Automotive Group did a superb job on the body work. They were friendly and professional as well as timely and efficient.

Customer Service - 5.0/5.0 -

Danny was pleasant and made every effort to ensure my vehicle was ready in a timely manner so as to not pose any inconvenience due to my work schedule.

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

On time as promised. He was knowledgeable and kind

Customer Service - 5.0/5.0 -

Excellent

Likely to Recommend - 3.5/5.0 -

Work was good, just slow

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

Did not hear from themas often as I had hoped. Had to hunt them down to get answers.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I would recommend this body shop every day and twice on Sunday ! No exaggeration !

Repair Quality - 5.0/5.0 -

The work was impeccable and Liz is absolutely the best !

Customer Service - 5.0/5.0 -

Liz is absolutely invaluable and provided the best customer service bar none !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was very pleased when I received my vehicle back! It was a flawless repair, and I also was made aware of a missing sensor that was also replaced. While it was a little longer than I anticipated, I do understand there was some confusion with my insurance company and payment. Outside of that, I’d both recommend Glassman and utilize their services again should I need them!

Customer Service - 5.0/5.0 -

Absolutely wonderful staff! Everyone was helpful and insightful!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Good job. Professional staff

Repair Quality - 5.0/5.0 -

Thank you

Customer Service - 5.0/5.0 -

Thank you

My Experience - 5.0/5.0 -

Danny answered any questions that I had. Also he explained everything to me and the car looks amazing!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Danny and the body shop did amazing job on my son’s car. And answered any questions that I had.

Customer Service - 5.0/5.0 -

Everyone was excellent

My Experience - 0.0/5.0 -

When the key is in the ignition, it gets sticky between keeping the car running and turning it off. Not smooth at all. I called the Body Shop and I have to somehow get the car back there. I run a business between 9am and 5pm so it’s not easy to get there without losing sales. Any suggestions? Bruce Beattie 313-549-8987

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were communicating very well and always updated me with my vehicle

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 4.5/5.0 -

Liz and Danny were polite and helping. Communication could be better. The time it took to get parts unacceptable. Lack of urgency & push to get parts.

Customer Service - 4.5/5.0 -

polite and helpful, particularly Liz

Likely to Recommend - 4.0/5.0 -

Have all your paperwork in order.

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

Liz questioned my integrity and intelligence concerning my insurance payment.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

The staff was great! The receptionist was very helpful! Car looked great plus they squeezed me in because my lease was ending and job was small.

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Tentative

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Good

Returned Clean