Glenbrook Collision Center

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I know that I sound like a broken record, but when you provide great customer service, great communication, and excellent quality of work, they make it easy to recommend Glenbrook Collision to anyone.

Repair Quality - 5.0/5.0 -

Adam and the rest of the team there have been great to work with.

Customer Service - 5.0/5.0 -

Adam and the team went above and beyond my expectations.

Returned Clean

My Experience - 5.0/5.0 -

Thanks for your great work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Completely satisfied, looks like great work to me.

Customer Service - 5.0/5.0 -

Completely satisfied, great communication and customer service.

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Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

Great job. Thanks

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Wheel well not fully sealed after repair

Customer Service - 4.0/5.0 -

Delay with completion

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great customer service!

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good service!

Customer Service - 5.0/5.0 -

Good service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

Roy was great at keeping me updated. The process was lengthier than either of us anticipated and I appreciated his proactive communication.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 3.5/5.0

Repair Quality - 2.0/5.0

Customer Service - 2.0/5.0 -

It took one month for you to complete paint job when I was promised 1.5 - 2 weeks. Then I was tricked into an update program that cost $1600 plus which I didn’t agree to. A recording was played which I agreed as long as long as warranty covered the charges. There were several phone calls made and my car didn’t receive a drop of paint until the 3rd week, then I got scammed with you update work. Paint job is decent but the ensuing business practices were/are unacceptable. I’m now dealing with a professional to right this wrong !

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My Experience - 0.0/5.0 -

Still have a couple of spots under the clear coat with issues, now in different places, some swirling on the paint around spots and several areas of raised paint - almost as if debris is under it.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Adam explained things well and was helpful in every way. I chose Coliseum Collision based on a recommendation from a satisfied customer and I was also satisfied.

Customer Service - 5.0/5.0

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Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0 -

It was a little frustrating that Glenbrook Hyundai car dealer and Glenbrook Collision center. Didn't keep in touch with each other or myself. When I dropped my vehicle off the 1st time. Then when I scheduled the appointment for repairs 3 weeks from that day. My vehicle sat there for 3 business days. With no updates till fourth business day. Via my mobile app connected to my vehicle. We were first informed it was only going to take 3 to 4 days to complete. Then when we called to check on pickup. Was told it be another 2 days. Resulting in me having to get a rental vehicle. Then when I called again to pick up my vehicle 2 days later. was informed it would be until the next week. I had extended the rental car agreement. However, I was very to happy to get a call from a Mr. Jacob. About my vehicle being ready that week. That due to the confusion and delays. There was no cost expected from me. Greatly appreciated everyone on your team and their friendliness and willingness to assist me. Understanding the series of events being a little frustrating. I will definitely bring my vehicle back if it need further repairs. Thank you all.

Customer Service - 4.0/5.0

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Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

Appreciate the help and communication throughout the entire process. Quality of work met my expectations. Everything was easy. Appreciate you all

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

One very small area of removing scratches/re-painting on left side above where gas is put in, got missed. I called & spoke with Roy who looked at pics he’d taken. He apologized that he had missed it, saying he thought it was part of lower side bumper, which DID get removed & fixed. He said to optimally fix this would be around $2,000 (the repairs for the work that was done cost under $1,000). He said the only other option was to just buff out the missed area and repaint it, but it would not be quite like the other repairs that were done more to factory standards . I hope to keep this hybrid Camry as long as it runs, so I don’t want rust to develop around that area.,I plan to bring it back and leave it for a day to have the small area repaired/repainted. (That means I don't have my car for a day.) Roy was very kind and overall I am very satisfied with the repairs Glenbrook Collision did. I do think, however, that $2,000 to repair something missed by the employee is unsatisfactory. Since it is such a small area, I will settle for option #2. My husband just died a few months ago & I don’t have the energy to haggle over this, but the tech admitted he was probably in too big a hurry when he looked at the scratches on that side of my car. The reason for the scratches was I backed into my friend’s car, which was parked in my driveway. I am not used to someone being parked there; thus the scratches on the left side of my car & the right side of hers. (My friend is getting her car repaired this week at Glenbrook Collision—hopefully no one will miss any areas on hers. Clearly, everyone makes mistakes.

Customer Service - 4.5/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

On time

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