Grants Pass Automotive Center
We are a full service collision center with factory trained technicians, an Envirobase waterborne paint system, and Chief laser frame measuring equipment. We work with all insurance companies and are a direct repair facility working closely with State Farm, Safeco, Liberty Mutual, Country Financial and The Hartford.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were quick, efficient, kept in touch the entire time. It took exactly how long they said it would and you would never know the car was ever scraped in the parking lot!
Customer Service - 5.0/5.0 -
She kept in touch. Was easy to get a hold of. Left clear messages when needed.
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0 -
The communication was very good. The sensor which tells how many miles vehicle can drive before next fill up worked perfectly before car went into body shop. Does NOT function correctly now. I hope the body shop will fix this issue free of charge. I have been working out of state for several weeks, will contact body shop todsy
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Vehicle was like brand new
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service and no wait time. Even detailed my car after being fixed. Couldn't be happier ☺️
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
When picking up the car I noticed the inside of the door already had paint scraped off and a small chip that wasn’t fixed or happened while doing repairs. I took photos on site. I was told the car was cleaned and the inside was still dirty and the trunk with debris.
Customer Service - 5.0/5.0 -
Audrey was attentive and communicated during the entire process
Returned Clean
My Experience - 5.0/5.0 -
My car was completed earlier than expected. I appreciated know the progress during the time it was in shop. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly and professional
Customer Service - 5.0/5.0 -
Informative
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Initially Audrey accepted the quote from my insurance saying it was all cosmetic after shop guys took van apart. When parts arrived and the van was taken apart "again" the repair person found bent brackets. Those brackets should have been found when the van was Initially taken apart if it was done that way. After all repairs were reported dine the van was picked up and taken home. Apon further inspection at home it was discovered the badge on the front grill had been removed and not replaced and the front drivers head light was lose. Audrey was contacted and she ordered a new badge. When it arrived I was contacted and I brought the van back in. I informed Audrey about the lose light. Technician said the entire bumper had to be removed again. Why did the light and brackets not get addressed with the very 1st inspection?
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs on our 2000 Silverado turned out beautiful.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I have mixed feelings. The quality of work was very good but the multiple increases in price from the original bid and the poor communication during the process severely impacts my ability to highly recommend to friends.
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
The staff is very friendly and I experienced no problems there. The low rating is due to repeated lack of communication. From the bidding process all the way through pickup of vehicle, more timely and effective communication would benefit your company. Consider that for many this may be the only time in their life that they will have to go through the process of dealing with insurance companies and having auto-body repair done. You are best suited to provide communication and hand-holding in a sense to educate and keep the customer informed of every step of the process with complete transparency.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks really nice. But the detailer broke a tab on 1 vent. When I showed the man , he checked it out and that it is broke off and said he would order the part and call me to make it right. I'm still waiting
Customer Service - 5.0/5.0 -
My car looks really nice. But the detailer broke a tab on 1 vent. When I showed the man , he checked it out and that it is broke off and said he would order the part and call me to make it right. I'm still waiting
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I am extremely happy with the work that was done on my vehicle. GP Automotive takes care of everything quickly and professionally. This is the only place I will belting a vehicle in Grants Pass. They are honest and helpful. As a mother with young children the shuttle transportation is so helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Just had to wait little long a good month or more because what they sent was damaged
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
See previous. Although I would like to point out that Audrey did try to mediate the situation. The mechanic who poorly performed the job and then argued with me about the loose panel was the biggest problem.
Customer Service - 1.0/5.0 -
When we came to pick up our car, the panel you had replaced was loose on the rear portion. I pointed this out and had to argue the point with three of your employees before the part was correctly secured. Not an enjoyable experience!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
job looks great, and the color match as well
Customer Service - 5.0/5.0 -
Job looks great & the match as well