Grayson Collision Center, Inc.
In operation 42 years.
We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Grayson Collision, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to ensure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the Knoxville and surrounding areas.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 1.0/5.0 -
I feel the shop was not equipped or personnel trained to repair the latest models of BMW x7s.
Repair Quality - 3.5/5.0 -
My BMW X7 took 3 months to repair. After driving it one time, I noticed there was still an interior part above the steering wheel that was not installed correctly and have to return the car to get that fixed.
Customer Service - 3.5/5.0 -
Phone calls for repair Updates were not always returned promptly. The repair took almost 3 months. Not sure if that was due to the repair tech not being trained or familiar with the new 2026 BMW X7 car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work was completed on the timeline they gave me and always answered any questions I had.
Customer Service - 5.0/5.0 -
Good communication during the repair.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were completed to the point where I can not tell where my car was damaged in the first place.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
The windshield wiper cowling on the left side was loose and not secured correctly. The plastic molding above the wheel wells are scratched up. There broken glass still all over my dash board when I picked the car up.
Customer Service - 0.5/5.0 -
There was zero communication to me from the body shop as to the progress of the repair. I was not updated 1 time by the body shop as far as an estimation of when the job would be complete. They had the car for 3 months. Communication is lacking. What time is that? I did call to ask for an update., my calls were not returned. I would be told that a message would be left to the service rider to call me back. On at least three occasions, my calls were not returned. To be clear, I did not pester the shop about when the car would be complete. I think I may have checked in with them four or five times total in the three months that they had the car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My BMW is back, everything looks wonderful and it drives absolutely perfect. They did an excellent job and I am very satisfied.
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 2.5/5.0 -
Both headlights were out due to a collision prior to taking to collision center. Left light was replaced, right was repaired, both lights were on when I got car back. Two weeks later, right headlight not working again? :/ horrible.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very happy with the service.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
The repairs took a long time, but the work was good. Also, it was hard to find parking for your car at this location.
Customer Service - 3.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The seams of the bumpers do not line up. When vehicle picked up, keys given and no one walked the vehicle with wife. Paint is also chipped
Customer Service - 2.5/5.0 -
When the call was made the vehicle was ready, it was 30 minutes before closing. The person that called seemed it was inconvenient that we would come pick up the vehicle prior to closing, so we could return the rental
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent shop
Repair Quality - 5.0/5.0 -
They did a beautiful job on my car. Even washed and vacuumed out the car.
Customer Service - 5.0/5.0 -
Fast and friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
A good job was done and I think anyone would like the ending result!
Repair Quality - 5.0/5.0 -
All looks good and drives real well with all sensors working great, just like it was new again
Customer Service - 5.0/5.0 -
Everyone was friendly and helpful. Body shop person did a great job!