Greatwood Collision Center

4.9 (967reviews)
96%
1500 Crabb River Rd,  Sugar Land,  TX  77469
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In operation 22 years.

Greatwood Collision Center is a premier collision repair company focused on providing the highest level of quality and customer service to ensure the customer’s “safety is first”. We are an I-Car Gold Certified Collision Repair Facility located in Sugar Land, Texas and serving communities in Missouri City, Richmond, Rosenberg and surrounding areas in Fort Bend County since 2004. Greatwood Collision Center is interested in providing excellent service to customers in restoring their vehicle to pre-loss condition. We provide a lifetime warranty on repairs for as long as the customer owns the vehicle.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
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Reviews (967)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new and damage was undetectable upon completion. The regular communication through text messages and phone calls throughout the repair process was a standout highlight, giving customers peace of mind. Many appreciated repairs being completed ahead of schedule. A few customers noted areas for improvement directly from their comments, including last-minute pickup notifications, occasional delays in providing estimates, and rare instances of incorrect parts or minor oversights. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Very helpful !!!! They did such a good job my car looked as good as it rolled of the showroom!! I could not tel where was the damage !!"
"The damage repair was excellent. The entire vehicle looked like it had been detailed when the work was ..." Read more
"Excellent work! Very pleased with the repair results. We have used Greatwood Collision for 18 years3 times, ..." Read more
"... was my second time to use Greatwood Collision and both times they exceeded my expectations.The car was restored to its original state in a timely ..." Read more
"Car looks great, like it was never damaged"
"... kept me informed as to the status of the repair and they finished ahead of schedule. I could not be more pleased." Read more
"Amazing. My truck was ready in one week. Well ahead of schedule."
"... service. I was kept informed of the progress daily and the work was completed several days ahead of schedule. So far the car is working well. Time will tell whether ..." Read more
"Every one was very nice and helpful and I got my repairs completed earlier than expected"
"Great work, finished a day earlier than planned, frequent updates and good customer service."
"I was updated almost everyday about the status of the repair from the beginning till the end of ..." Read more
"... simpler. There body shop has always excellent work and kept me up to date on the progress. Nobody wants to get in an accident, but if I did, it is nice to ..." Read more
"Great service overall. Keeping me informed via text messages and phone calls were wonderful!"
"Excellent communication and service. Extremely satisfied with how smooth the process went and the ..." Read more
"... close on Saturday, Sunday and Memorial Monday. I had called the shop in the morning and aware the car would be ready but some one waited almost last minute ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Communicated extremely well and kept me updated with changes on timeline.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We have used Greatwood collision and Greatwood auto repair for several years now! Pretty continuous good results.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Expensive

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The truck came out nice yall have a great team thank yall for texting me and keeping us posted great job 👍

Likely to Recommend

Repair Quality

Great Customer Service and Quality

Customer Service

Great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

We may have another car that needs repairs so may be back soon.

Repair Quality

Great service, all around! They had a gentleman drop me off at Enterprise also.

Customer Service

The ladies in the front are so polite and professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication and service. Extremely satisfied with how smooth the process went and the end result.

Likely to Recommend

Repair Quality

Excellent communication, high quality.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Greatwood Collision did an exceptional repair job on my vehicle. They kept me informed as to the anticipated completion date. And even finished a little a ahead of schedule. When I picked it up, it had been cleaned and looked as good as when I drove it off the Ford dealer lot.

Likely to Recommend

Their workmanship was excellent.

Repair Quality

The damage repair was excellent. The entire vehicle looked like it had been detailed when the work was completed. They kept me informed as to the status of the repair and they finished ahead of schedule. I could not be more pleased.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great work by the Greatwood Collision team.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I like your text and phone call updates (new since the last time I had my car repaired there). Carla took good care of us!

Likely to Recommend

Repair Quality

The center called me on Friday at 4:30pm, shop close at 6 pm, only gave 1.5 hours to rush there to pick up my car. The shop close on Saturday, Sunday and Memorial Monday. I had called the shop in the morning and aware the car would be ready but some one waited almost last minute to notify me. I had to drop everything i was doing and rush there, the traffic was bad. I was very upset. As far as the repair job, I have no issue.

Customer Service

Could be better, the receptionist was cold and no warm. Welcome to customer. She was just doing her job attitude.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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