Gross & Son Paint & Body Shop, Inc.
In operation 79 years.
Gross and Son is a family owned collision repair business with more than 70 years in the field of automotive repair. We are an authorized repair shop for Pensacola Honda, Allen Turner Hyundai, Step One Automotive, Kia of Pensacola, Mazda of Pensacola, Tesla, Maserati, Alfa Romeo of Pensacola, we now offer full mechanical, alignments and tire service. Proudly serving the greater gulf coast of north west Florida.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- On-Site Car Rental
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The body shop did a perfect job with my repair and the front office folks were excellent.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Am very happy with your work nice job in my car thank you
Customer Service - 5.0/5.0 -
Am very happy with your work
Returned Clean
Likely to Recommend - 5.0/5.0 -
Every time
Repair Quality - 5.0/5.0 -
Need a 12 for VERY SATISFIED. MY DUALLY LOOKS GREAT. Just need to add my personal touchs.
Customer Service - 5.0/5.0 -
Quick and easy
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Friendly staff and communicated well
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were amazing to work with. I have a Tesla and they did everything they could to keep the cost as friendly as possible. Once the part was in, they got right to work and my car was done within a day. I’ll be back if I ever need work done again!!
Customer Service - 5.0/5.0 -
They were amazing to work with. I have a Tesla and they did everything they could to keep the cost as friendly as possible. Once the part was in, they got right to work and my car was done within a day. I’ll be back if I ever need work done again!!
Returned Clean
Likely to Recommend - 3.0/5.0 -
I have been dealing with Gross for around 30 years. Have always been pleased. Very disappointed with this experience.
Repair Quality - 4.0/5.0 -
I was given a quote for the small dent in my finder. Was going to replace entire fender. I agreed. Ten days later I was told I would have to pay $600 for paint matching analysis. Said hood and door were different colors. This is a 2023 gray Ridgeline. Same color all over. Basic color.
Customer Service - 4.0/5.0 -
I was given a quote for the small dent in my finder. Was going to replace entire fender. I agreed. Ten days later I was told I would have to pay $600 for paint matching analysis. Said hood and door were different colors. This is a 2023 gray Ridgeline. Same color all over. Basic color.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would like to take a moment to give a heartfelt and outstanding review to Gross & Son Body Shop for the excellent job they did repairing my car after an accident. From the moment I walked through the door, everyone I encountered was extremely helpful, professional, knowledgeable, and genuinely caring. It was such a relief to know that my car was in capable hands during what could have been a very stressful experience. I especially want to give a special shoutout to Andrea, the receptionist, for her kindness, patience, and willingness to help. She always made me feel welcomed and treated me with such genuine courtesy. I also want to give Roseann a very special thank-you for keeping me informed throughout the entire process, especially regarding the updates with my insurance company, Progressive. Her patience, kindness, professionalism, and excellent communication meant so much to me. She consistently kept me updated and made the process much easier to navigate. To everyone at Gross & Son Body Shop, thank you for your outstanding workmanship, professionalism, and wonderful customer service. You truly went above and beyond, and I am extremely grateful for the care and attention you gave me and my vehicle. With much respect and appreciation, Linda
Repair Quality - 5.0/5.0 -
Outstanding!! A job well done!! Thank you.
Customer Service - 5.0/5.0 -
I would like to take a moment to give a heartfelt and outstanding review to Gross & Son Body Shop for the excellent job they did repairing my car after an accident. From the moment I walked through the door, everyone I encountered was extremely helpful, professional, knowledgeable, and genuinely caring. It was such a relief to know that my car was in capable hands during what could have been a very stressful experience. I especially want to give a special shoutout to Andrea, the receptionist, for her kindness, patience, and willingness to help. She always made me feel welcomed and treated me with such genuine courtesy. I also want to give Roseann a very special thank-you for keeping me informed throughout the entire process, especially regarding the updates with my insurance company, Progressive. Her patience, kindness, professionalism, and excellent communication meant so much to me. She consistently kept me updated and made the process much easier to navigate. To everyone at Gross & Son Body Shop, thank you for your outstanding workmanship, professionalism, and wonderful customer service. You truly went above and beyond, and I am extremely grateful for the care and attention you gave me and my vehicle. With much respect and appreciation, Linda ( 2019 Mazda CX5, Pearl White)
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great job and Communication was fabulous
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Diffidently high on the list
Repair Quality - 5.0/5.0 -
Total happy experience..I made arrangements for my friends car to be fixed before returning home from out of town. (Engine problem not running smooth)
Customer Service - 5.0/5.0 -
Car running great and price was super fair.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and people!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Appreciate the professional approach to doing business, updates, cleanliness of office and respect to customers.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Awesome job! Finished as promised car was nice and clean detailed to perfection!!
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Only problem I had was I was given misinformation by another person as to completion date. Repair was completed on time because Jason went the extra mile to make sure it was ready when I was told it would be.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0 -
Would be the only place I would recommend probably anywhere in the whole Lower Alabama area. If they were far away I’d just tell them to tow it there to make sure there stuff gets done right.
Repair Quality - 5.0/5.0 -
They updated me regularly and worked with me to explore every option for a timely repair.
Customer Service - 5.0/5.0 -
Was communicated with frequently by the repair staff and admin staff.