Gross & Son Paint & Body Shop, Inc.
In operation 79 years.
Gross and Son is a family owned collision repair business with more than 70 years in the field of automotive repair. We are an authorized repair shop for Pensacola Honda, Allen Turner Hyundai, Step One Automotive, Kia of Pensacola, Mazda of Pensacola, Tesla, Maserati, Alfa Romeo of Pensacola, we now offer full mechanical, alignments and tire service. Proudly serving the greater gulf coast of north west Florida.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- On-Site Car Rental
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work for the price
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gross and Son did a great job on my 2022 Genesis. They kept me informed on the progress and also dealt with my insurance company. I would recommend them to anyone who needs body work on their vehicle.
Customer Service - 5.0/5.0 -
Customer service was great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My cat was total. But they are easy to work with.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Thanks
Repair Quality - 4.5/5.0 -
Great job 👍. Thanks 😊. The ones that done the work and the office people/ Roseann !!
Customer Service - 4.5/5.0 -
Great job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
additional work needs to be completed
Customer Service - 4.0/5.0 -
additional work needs to be completed.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
First of all the damages were extremely minor yet it took almost 2 weeks to repair. Wrong parts were ordered. Secondly, my dash camera was intentionally disconnected which is sketchy. There was unexplained miles on my car; the driver changed my radio station and left a box of parts for another vehicle in my car. Unauthorized usage of my car. Lastly, when picking up the deductible was supposed to be handled as my agent made the call. The Gross rep didn’t document the updates thereby increasing the time it took when I picked up my car. The work is good but the service is poor. Unorganized and poor follow up. Used this company for 20 years. Not again.
Repair Quality - 1.0/5.0 -
Not complete yet
Customer Service - 0.5/5.0 -
Clueless
My Experience - 5.0/5.0 -
This is the company you can trust your vehicle with. Everyone works together in your best interest to make this happen. My vehicle looks brand new and repairs were finished two days earlier than expected. I feel I have found an honest company to do business with. Roseann Franklin was my person from start to finish. Andrea at the front desk was also VERY helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was a walk in 30 minutes before they closed with no real idea what was wrong with my car. They had me in and out with my car fixed in under 30 minutes for extremely cheap. The service was amazing and everybody was friendly and helpful. Would absolutely recommend!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The reason they did not receive a 10 is because when replacing the lower bumper cover, a separate matte black part lower fascia was not snapped in properly. After highlighting this to the technicians, they brought it back into the repair facility and fully snapped the part into place. Other than that, the repair quality is excellent.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice work Overall!! Looks like it was brand new.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good fast quality work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect in all ways
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Once car is corrected it will be 10
Repair Quality - 2.5/5.0 -
Sent multiple emails regarding my concerns awaiting response
Customer Service - 2.5/5.0 -
Some issues left that need to be addressed and tended to as already noted in emails sent