Group 1 Collision El Paso

4.9 (5,846reviews)

98%

(915) 629-4530

11351 Gateway West, El Paso, TX 79936

98%

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11351 Gateway West
El Paso, TX 79936

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About Group 1 Collision El Paso

See Photos

11351 Gateway West
El Paso, TX 79936

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

In operation 18 years.

At Group 1 Collision El Paso (formerly Shamaley Collision Center), we service all makes and models. We have I-CAR Gold certified technicians and are BMW certified, Audi Certified, Mini Cooper Certified.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	7:30 am - 6:00 pm
Tue	7:30 am - 6:00 pm
Wed	7:30 am - 6:00 pm
Thu	7:30 am - 6:00 pm
Fri	7:30 am - 6:00 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

Acura

Audi

BMW

Honda

I-Car

Rivian Fleet – Vans

Subaru

Call

Website

Reviews (5,846)

Sort By:
Newest
Rating

5,394 Customers Rated

5 Stars

80.4% Complete

(4701)
4 Stars

6.7% Complete

(391)
3 Stars

1.7% Complete

(100)
2 Stars

0.9% Complete

(54)
1 Star

0.6% Complete

(34)
< 1 Star

2% Complete

(114)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and courteous. Communication stands out as a major strength, with regular updates via text messages and phone calls keeping customers well-informed throughout the repair process. The quality of repairs receives high marks, with vehicles often looking brand new and damage being virtually undetectable. Timeliness is another key positive, with many repairs completed ahead of schedule. Customers appreciate the clean condition of returned vehicles and the convenience of on-site rental services. The staff's expertise and attention to detail create a stress-free experience that exceeds expectations.

Select to learn more

Service Quality
Timeliness
Communication

"Excellent job. The best service I've had in years. Keep it up. Thank s"

"My car looks just like before the unfortunate accident. Glad Shamaley Collision was on Allstates recommendation ..." Read more

"My car looks brand new again."

"Quality was great."

"Absolutely the best, true professionals."

"Yes, my vehicle was done three day before the estimated time — thank you all."

"My vehicle was ready a full week before the stated date of completion. Nice surprise :D"

"My vehicle was ready a week before promised. Great job!"

"Done in record time!!"

"got my car 1 day early"

"Almost every single day I received a text or email with updates. That was reassuring for me."

"Love the text with the link of the progress"

"Great communication"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Excellent job. The best service I've had in years. Keep it up. Thank s"

"My car looks just like before the unfortunate accident. Glad Shamaley Collision was on Allstates recommendation ..." Read more

"My car looks brand new again."

"Quality was great."

"Absolutely the best, true professionals."

"Yes, my vehicle was done three day before the estimated time — thank you all."

"My vehicle was ready a full week before the stated date of completion. Nice surprise :D"

"My vehicle was ready a week before promised. Great job!"

"Done in record time!!"

"got my car 1 day early"

"Almost every single day I received a text or email with updates. That was reassuring for me."

"Love the text with the link of the progress"

"Great communication"

Maria (Dodge owner) reviewed 8/3/26

Diego (Honda owner) reviewed 7/31/26

The best

Best customer service

Nancy (Chevrolet owner) reviewed 7/30/26

Ltcol Esteban (Cadillac owner) reviewed 7/30/26

Sylvia (Subaru owner) reviewed 7/29/26

Mike was very professional and personable. Explained the repairs and I liked that he gave me updates on my vehicle.

Michelle (Ford owner) reviewed 7/29/26

Albert (Subaru owner) reviewed 7/29/26

Very satisfied with the work done on my vehicle!

Angelica (BMW owner) reviewed 7/28/26

Jose (Ford owner) reviewed 7/27/26

I will definitely recommend Group 1 collision to my family members. Have them contact Mike Gallardo

Mike Gallardo was amazing. Great customer service. Kept me informed of everything that was going on with my truck . Thank you .

Patricia (Chevrolet owner) reviewed 7/24/26

I hope I never need you guys again but I would prefer your shop in an instant!

The staff is great at Group Collision especially Mike who was assigned to our case! He is compassionate and made us feel at ease! If I owned a business I would love to hire him! Thank you! Our car looks amazing!

Jose (BMW owner) reviewed 7/23/26

Terri (Lexus owner) reviewed 7/21/26

I would absolutely recommend Group one collision.

My car looks like, and job was done in a timing manner and I was informed of the progress.

I was very satisfied! I was informed daily of the progress of my car.

Anonymous (GMC owner) reviewed 7/20/26

Miguel (Chevrolet owner) reviewed 7/20/26

Albert (Ford owner) reviewed 7/20/26

Matthew (Ford owner) reviewed 7/20/26

Ena (Toyota owner) reviewed 7/17/26

Salvador (Land Rover owner) reviewed 7/17/26

Great service from Adrian and his staff, thank you.

Benjamin (Toyota owner) reviewed 7/17/26

Group 1 (GMC owner) reviewed 7/16/26

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Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

Group 1 Collision El Paso

Get an AI powered repair cost prediction

Schedule an estimate appointment

Explore easy payment plans powered by Sunbit

About Group 1 Collision El Paso

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (5,846)

5,394 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0