Group 1 Collision El Paso

4.9 (5,926reviews)

98%

(915) 629-4530

11351 Gateway West, El Paso, TX 79936

98%

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11351 Gateway West
El Paso, TX 79936

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About Group 1 Collision El Paso

See Photos

11351 Gateway West
El Paso, TX 79936

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

In operation 18 years.

At Group 1 Collision El Paso (formerly Shamaley Collision Center), we service all makes and models. We have I-CAR Gold certified technicians and are BMW certified, Audi Certified, Mini Cooper Certified.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	7:30 am - 6:00 pm
Tue	7:30 am - 6:00 pm
Wed	7:30 am - 6:00 pm
Thu	7:30 am - 6:00 pm
Fri	7:30 am - 6:00 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

Acura

Audi

BMW

Honda

I-Car

Rivian Fleet – Vans

Subaru

Call

Website

Reviews (5,926)

Sort By:
Newest
Rating

5,473 Customers Rated

5 Stars

80.6% Complete

(4775)
4 Stars

6.7% Complete

(395)
3 Stars

1.7% Complete

(100)
2 Stars

0.9% Complete

(54)
1 Star

0.6% Complete

(35)
< 1 Star

1.9% Complete

(114)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, timely repairs, and excellent communication. Many highlighted that vehicles were returned ahead of schedule, often days or even a week earlier than promised, which was a pleasant surprise. The repair quality received high marks, with numerous customers noting their vehicles looked brand new with no visible signs of prior damage. Staff across all levels were described as courteous, professional, and welcoming. Regular updates via text and calls kept customers well-informed throughout the repair process, reducing stress. A few customers noted areas for improvement, including occasional delays, minor quality oversights upon vehicle return, and isolated communication gaps, all mentioned directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"My car looks just like before the unfortunate accident. Glad Shamaley Collision was on Allstates recommendation ..." Read more

"Excellent job. The best service I've had in years. Keep it up. Thank s"

"Did an amazing job I couldnt ever tell there was damage to my vehicle"

"... the first time I have no critiques on the repairs. I cannot find a flaw and vehicle is good as before the accident!" Read more

"Shop did amazing work and made it look like the damage was never there."

"Yes, my vehicle was done three day before the estimated time — thank you all."

"Done in record time!!"

"My vehicle was ready a full week before the stated date of completion. Nice surprise :D"

"Vehicle was returned sooner than promised. Another plus."

"Ready before the anticipated date . Great job"

"Almost every single day I received a text or email with updates. That was reassuring for me."

"... your team was incredibly professional, friendly and kept me informed every step of the way." Read more

"... customer service and perfect repair of my vehicle. My service advisor maintained communication and put me at ease. Highly recommend this group!" Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"My car looks just like before the unfortunate accident. Glad Shamaley Collision was on Allstates recommendation ..." Read more

"Excellent job. The best service I've had in years. Keep it up. Thank s"

"Did an amazing job I couldnt ever tell there was damage to my vehicle"

"... the first time I have no critiques on the repairs. I cannot find a flaw and vehicle is good as before the accident!" Read more

"Shop did amazing work and made it look like the damage was never there."

"Yes, my vehicle was done three day before the estimated time — thank you all."

"Done in record time!!"

"My vehicle was ready a full week before the stated date of completion. Nice surprise :D"

"Vehicle was returned sooner than promised. Another plus."

"Ready before the anticipated date . Great job"

"Almost every single day I received a text or email with updates. That was reassuring for me."

"... your team was incredibly professional, friendly and kept me informed every step of the way." Read more

"... customer service and perfect repair of my vehicle. My service advisor maintained communication and put me at ease. Highly recommend this group!" Read more

James (Toyota owner) reviewed 9/15/26

Felipe (BMW owner) reviewed 9/15/26

The paint needs to be reinspected

The paint seems rough on multiple parts

Customer service was great

Ivorie (GMC owner) reviewed 9/15/26

Very satisfied with the results and communication I had with Adrian. He helped a lot with going back and forth with my insurance. Kept me updated with everything and handled my claim very professionally. Thank you!

Lizbeth (Dodge owner) reviewed 9/15/26

Highly recommended.

Excellent service and attention.

Alexandria (Toyota owner) reviewed 9/15/26

Marizta (Audi owner) reviewed 9/15/26

Lucas (GMC owner) reviewed 9/14/26

Advisor was kind and helpful

Luis (Honda owner) reviewed 9/14/26

Derek (GMC owner) reviewed 9/14/26

Group 1 has always done great work, from the customer service to the work on the vehicle.!

Deborah (Hyundai owner) reviewed 9/14/26

George (Toyota owner) reviewed 9/14/26

Jennifer (Jeep owner) reviewed 9/14/26

Charles (Lexus owner) reviewed 9/14/26

Jeanette (Honda owner) reviewed 9/12/26

Ramiro (GMC owner) reviewed 9/11/26

Anonymous (GMC owner) reviewed 9/10/26

Richard (Honda owner) reviewed 9/9/26

Like I stated previously, except for the use of fuel on my vehicle. Everything else was excellent.

The service was good. Mike was very helpful and the repair was done very quickly. But I remember Mike showing me a paper where he wrote my odometer reading and fuel tank level. Mike marked my fuel level at half a tank, but when I received my vehicle, I noticed it was down about an eighth of a tank, which I thought was too much fuel used during the minor repair on my vehicle.

Mike was very attentive and helpful during the whole process.

Raymundo (Porsche owner) reviewed 9/8/26

Provided feedback to the local Porsche Dealership management.

Excellent across all categories. Courteous staff from the onset. Mike kept me informed throughout the process. Work was completed within timeframe. Quality work. Management is clearly providing great leadership to quality employees. Again, Mike was absolutely excellent. I have shared this feedback with Jeff from the Porsche dealership as I am aware that certification is taking place. I will certainly be recommending this shop to others.

Very courteous staff at onset and conclusion.

Julian (Ford owner) reviewed 9/7/26

Brandon (BMW owner) reviewed 9/7/26

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Once you choose to have your vehicle repaired you should always get an auto body repair estimate for all repair procedures, parts and materials as well as warranty information.

Group 1 Collision El Paso

Get an AI powered repair cost prediction

Schedule an estimate appointment

Explore easy payment plans powered by Sunbit

About Group 1 Collision El Paso

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (5,926)

5,473 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 1.5/5.0 -

Repair Quality - 3.0/5.0 -

Customer Service - 4.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?