Caliber - El Paso - N Zaragoza Rd

4.9 (2,976reviews)
98%
1695 N. Zaragoza Rd,  El Paso,  TX  79936
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,976)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new after service. The team received high marks for proactive communication, including daily text and phone updates that kept customers informed at every stage. Timeliness was a strong highlight, with numerous vehicles completed ahead of schedule. Staff professionalism, friendliness, and attentiveness were frequently commended. A few customers noted areas for improvement directly from their feedback, including inconsistent messaging, incomplete repairs requiring return visits, and occasional delays in part availability or follow-up calls.
AI-Generated from reviews written in the last 12 months
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"... knowledgeable, and made the entire process stress-free. The quality of work was excellent—my car looks brand new again. They paid attention to every detail and finished ..." Read more
"The repairs on the car were completed perfectly and fast as well. It looks brand new and perfect. The team was so ..." Read more
"... through the whole process. Very friendly staff and excellent service. I would definitely recommend it to others. 10 out of 10!" Read more
"I was really very happy with my repairs, I cant say anything bad about it but great job and amazing skills over at ..." Read more
"... kept me informed throughout the entire process. The quality of the work exceeded my expectations, and my car looks and drives like new again. They completed the repairs ..." Read more
"The whole experience was great. They kept me updated on the progress. Even finished earlier then quoted."
"It was ready within a week of me dropping it off and getting it back extremely fast."
"Repairs were completed a week earlier than anticipated."
"Ready before promised date!"
"My vehicle was never repaired 22 days to change a fuel tank. Had to take it somewere else and they had it ready ..." Read more
"Communication was excellent from start to finish. I received regular updates, and the team made sure I fully understood the progress ..." Read more
"although they texted daily most of the times, they had very inconsistent messaging"
"The work, customer service, and communication were beyond expectations! I am very pleased with this location."
"For the first repair they did but for the next 2 no they didn't"

My Experience

You have an excellent supervisor/manager (John) and service team. Good job! Car was promised on time! Kept me posted at the very beginning of what's expected, what's getting done, and upon completion. I do appreciate the courtesy, efficiency, and professionalism of the team. Thank you and please extend my utmost appreciation to the Caliber Colision Team Ricardo T. Claros

My Experience

Good job. The repair was fast and painless.

My Experience

Your rep John was awesome, professional, friendly, gives you peace that everything will be taken care of n keeps you informed daily as to the status of your vehicle. He's a "Keeper". Best employee!! #10

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Our agent John was very informative kept us updated all the time even got the truck fixed faster than we expected like 4 days earlier would definitely take it back because of him and the quality of work

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I did already

Repair Quality

They were amazing especially Valery and Jaime I appreciate what they did for me

Customer Service

Excellent work

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

what i thought was going to be a headache was a very smooth process

Repair Quality

the repair looks absolutely beautiful, as if it never happened

Customer Service

John was super attentive to updating me and did not get annoyed with my constant pestering about when my car would be ready

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

So far. I will be driving the car tomorrow to see if there is anything wrong with it.

My Experience

Great customer service.

Likely to Recommend

Repair Quality

The work done on my car was excellent and everyone was very helpful

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The service was awesome

My Experience

From the start everything started great. Was treated right away and had no issues. both Jaime and John always kept me informed and updated. If I had any questions, they would always responded. Was very pleased with everything. They did an amazing job on my repair. Would definitely recommend. Thank you both John and Jaime

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Keeping me Updated and attention to detail. Appreciate how my car mats were cleaned. Thank you!

My Experience

Service was amazing and Johnny was very detailed and informative about the whole process. Would refer everyone to this location

My Experience

It was very hassle free to get my car repaired. I loved the text updates. I liked that I was able to drop off my enterprise rental there as well.

Likely to Recommend

I would recommend my friends or family members to Gabby. Her professionalism made an impression.

Repair Quality

I met with Caliber Collision member Gabby. Gabby was very professional, helpful and quick to answers my questions and assist in the repair of my vehicle.

Customer Service

Gabby did an excellent job.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would highly recommend Caliber Collison

Repair Quality

Caliber Collison is a top notch auto body repair shop. I had a very satisfactory experience having my vehicle repaired. Gabby initiated the claim and I was receiving daily status of the repairs. My vehicle was repaired in one weeks time.

Customer Service

Customer service was excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service ice, the job was done fast and my car look great.

Likely to Recommend

Repair Quality

In the overall the repair were done fast in a great time. The car look like new.

Customer Service

Great customer service. They keep me updated at all time of my repairs.

Kept me Informed?

Yes

Ready on Time?

Yes

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