Caliber - El Paso - N Zaragoza Rd

4.9 (2,940reviews)
98%
1695 N. Zaragoza Rd,  El Paso,  TX  79936

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,940)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new after service. The team received high marks for proactive communication, including daily text and phone updates that kept customers informed at every stage. Timeliness was a strong highlight, with numerous vehicles completed ahead of schedule. Staff professionalism, friendliness, and attentiveness were frequently commended. A few customers noted areas for improvement directly from their feedback, including inconsistent messaging, incomplete repairs requiring return visits, and occasional delays in part availability or follow-up calls.
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"... knowledgeable, and made the entire process stress-free. The quality of work was excellent—my car looks brand new again. They paid attention to every detail and finished ..." Read more
"The repairs on the car were completed perfectly and fast as well. It looks brand new and perfect. The team was so ..." Read more
"... through the whole process. Very friendly staff and excellent service. I would definitely recommend it to others. 10 out of 10!" Read more
"I was really very happy with my repairs, I cant say anything bad about it but great job and amazing skills over at ..." Read more
"... kept me informed throughout the entire process. The quality of the work exceeded my expectations, and my car looks and drives like new again. They completed the repairs ..." Read more
"The whole experience was great. They kept me updated on the progress. Even finished earlier then quoted."
"It was ready within a week of me dropping it off and getting it back extremely fast."
"Repairs were completed a week earlier than anticipated."
"Ready before promised date!"
"My vehicle was never repaired 22 days to change a fuel tank. Had to take it somewere else and they had it ready ..." Read more
"Communication was excellent from start to finish. I received regular updates, and the team made sure I fully understood the progress ..." Read more
"although they texted daily most of the times, they had very inconsistent messaging"
"The work, customer service, and communication were beyond expectations! I am very pleased with this location."
"For the first repair they did but for the next 2 no they didn't"

My Experience

My Experience

You guys did a great job, fast. Thanks.

Likely to Recommend

Repair Quality

Excellent service

Customer Service

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Repair Quality

My car looks excellent!

Customer Service

Jaime was always sending me updating information about the progress,

My Experience

Everything Was 100% GOOD

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Repair Quality

Vehicle was repaired sooner than expected.

Customer Service

Every associate was polite and respectful.

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Repair Quality

It has a good service.

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Likely to Recommend

A sure shot recommend

Repair Quality

The service was excellent and the follow through.

Customer Service

The personnel top to bottom was supper professional

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Repair Quality

Tomaron demaciado tiempo

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Great experience with caliber. Jaime kept me in the loop the entire time, would definitely recommend to anyone.

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Gabby was extremely communicative and responsive! Her friendly demeanor was definitely the main reason for my positive experience.

Returned Clean

My Experience

This is the 2nd time using Caliber Collision and always satisfied!

Likely to Recommend

Repair Quality

Excellent repair and service! The only place I would take my vehicle!

Customer Service

Customer service is superb. The communication couldn’t be any better!

Likely to Recommend

Repair Quality

I was treated with kindness and respect. Thank you Javier. You know your stuff. I appreciate you

Customer Service

Same as above

My Experience

Excellent service

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Repair Quality

Customer Service

Excellent service

My Experience

Si estoy completamente satisfecha muchas gracias

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Jaime was great! He was consistent with the schedule. He was friendly. The Nissan had an airbag light that he addressed right away. Excellent service!

Likely to Recommend

Caliber was great! Definitely come back!

Repair Quality

Jaime was professional and friendly and made the entire process seamless and easy. We received the car with a check airbag light and he fixed it the next day. Great experience. Thank you!

Customer Service

Jaime was professional and friendly and made the entire process seamless and easy. We received the car with a check airbag light and he fixed it the next day. Great experience. Thank you!