Caliber - El Paso - Hondo Pass

4.8 (5,414reviews)

96%

(915) 757-2270

4550 Hondo Pass Avenue, El Paso, TX 79904

96%

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4550 Hondo Pass Avenue
El Paso, TX 79904

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Get an AI powered repair cost prediction

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About Caliber - El Paso - Hondo Pass

See Photos

4550 Hondo Pass Avenue
El Paso, TX 79904

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (5,414)

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Rating

4,463 Customers Rated

5 Stars

68.6% Complete

(3712)
4 Stars

7.6% Complete

(412)
3 Stars

2.4% Complete

(128)
2 Stars

1.3% Complete

(72)
1 Star

0.6% Complete

(31)
< 1 Star

2% Complete

(108)

Customers say

Overall Customer Satisfaction

Customers consistently praised Caliber Collision for outstanding service quality, clear and frequent communication, and timely repairs. Many highlighted that vehicles were returned ahead of schedule, often looking brand new. Staff were widely described as professional, friendly, and knowledgeable, with customers appreciating detailed explanations throughout the repair process. Regular text and email updates were a standout feature, keeping customers informed at every stage. A few customers noted minor issues such as incomplete repairs, missing parts, or communication gaps, which they indicated needed attention. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend Caliber Collision to friends and family.

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Service Quality
Timeliness
Communication

"... helpful throughout the entire repair process. The repairs were completed quickly, and I really appreciated how direct and to the point they were with updates ..." Read more

"Great work on our vehicle, it looks new. We were updated often on the progress and the staff ..." Read more

"Repairs didn't take too long, and customer service was absolutely outstanding. 1010 would use again"

"I got my car back with several new scratches. I was overcharged for a paint job that never happened. ..." Read more

"... hondo pass in el paso tx, I notified management that my driver side had a air seal or air leak problem that was not there prior to repairs, I was told that ..." Read more

"work was completed a week ahead of schedule"

"Repairs were done ahead of schedule, and my car came out cleaner then when I brought it in. Awesome services."

"We appreciate that the repairs were completed 4 days early, thank you."

"The estimated time was after Thanksgiving. The vehicle was ready 11 days later! I am extremely impressed. ..." Read more

"We were completely satisfied. The job was done faster than expected!! Job well done! ☆☆☆☆☆"

"The constant communication and updates were great!! I wont take my vehicles anywhere else and will recommend ..." Read more

"Communication throughout the process was amazing and repairs were completed to perfection."

"... repairs on my vehicle were handled with care and I was given clear communication throughout the repairs. I am very satisfied with the service I received." Read more

"Quick, good communication and overall good customer service"

"Great service. Clear and consistent updates on vehicle repair status. Service advisor was great, informative, professional, ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication