Caliber - El Paso - Hondo Pass

4.8 (5,348reviews)
95%
4550 Hondo Pass Avenue,  El Paso,  TX  79904

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction โ€“ itโ€™s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (5,348)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting that repairs were completed to a high standard, often making vehicles look brand new. The team received strong recognition for maintaining clear, frequent communication through text updates and calls, keeping customers informed at every stage of the repair process. Timeliness was a standout strength, with numerous customers noting their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and attentiveness were widely appreciated. A small number of customers noted areas for improvement, including occasional quality oversights such as misaligned parts, incomplete repairs, or missing items at pickup, as well as isolated instances where communication could have been more proactive. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
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"... knowledgeable, and kept me updated throughout the repair. My car looks fantastic, and I couldnt be happier with the quality of the work. I truly appreciate the effort and care ..." Read more
"Great work on our vehicle, it looks new. We were updated often on the progress and the staff ..." Read more
"I got my car back with several new scratches. I was overcharged for a paint job that never happened. ..." Read more
"Work was done quick and efficiently, only reason for the 8 is there were small things ..." Read more
"work was completed a week ahead of schedule"
"... professional and went beyond expectations. They were able to get my repairs done 5 days earlier than projected to accommodate me! I was not expecting this level ..." Read more
"Repairs were done ahead of schedule, and my car came out cleaner then when I brought ..." Read more
"We appreciate that the repairs were completed 4 days early, thank you."
"The estimated time was after Thanksgiving. The vehicle was ready 11 days later! I am extremely impressed. I am also impressed on ..." Read more
"The constant communication and updates were great!! I wont take my vehicles anywhere else and will recommend ..." Read more
"I received excellent service with regular updates. I couldn't be happier. I've had work done at other ..." Read more
"Communication throughout the process was amazing and repairs were completed to perfection."
"... couple days sooner than they originally anticipated. They sent updates whenever something changed, so I always knew what stage of the repair was taking place or what ..." Read more
"No communication at all."

My Experience

Was assisted by Omar, very professional in the process of satisfying.

My Experience

Very friendly and helpful staff! My vehicle was in great hands!

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My Experience

Isaac was very professional and extremely kind during my experience here at Caliber Collision. Thank you for the outstanding customer service!

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Returned Clean

My Experience

I was very satisfied with the service Caliber Collision provided. Joey provided excellent customer service. He went above & beyond. I would definitely recommend Caliber Collision on Hondo Pass. Thank you Joey for your professional customer service you provided & handled my car with such care.

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My Experience

Isaac is a great guy great service would 100% recommend

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Isaac great guy would recommend

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My Experience

Great finish on my Acura. Excellent customer service. Thank you for all job well done. Armando Espino.

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My Experience

Everything was excellent except for one minor detail that even myself overlooked. Where is the license plate ๐Ÿ˜†. Thank you for a great job guys

My Experience

My Experience

My Experience

My right tail light is not working not even for signaling

My Experience

Omar is amazing! Has done a great job taking care of me and trident care by getting our vehicles fixed and communicating with me through the whole process. Vehicle repair is phenomenal and I appreciate warranty.

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My Experience

Amazing service great results like the accident never happened speedy and very communicated

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Good quality work thank you

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My Experience

I got my car back with several new scratches. I was overcharged for a paint job that never happened. The bumper and light weren't fixed properly. And the rear end of my car wasn't fixed. I won't be going back. Iโ€™ll just go somewhere that will completely fix my car and have for less time.

My Experience

Kept me updated on progress

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Kept me up to date

Customer Service

All is working fine